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  1. 1. Jump to first page Leadership Competency Assess
  3. 3. Jump to first page Achievement Orientation Does job without Specific Improvement Makes specific improvements & evaluates himself against set standards LEVEL - II Improve Working System / Methods LEVEL -III Prioritizes Targets based on Cost Benefit Analysis LEVEL - V Sets specific targets & works to achieve the same LEVEL -IV Takes significant risks to achieve the Targets LEVEL - VI “This month we could sell 480 tpd VSF” “The sales were down by 15 tpd as compared to last year during the same period “We pushed in additional quantity by personally convincing our Customers” “Our strategy should be aimed at reaching a minimum of 550 tpd sales” “ Priority to be given to deemed export segment and then domestic P/V segment to be catered” “I’m sure increase in prices shall not affect our sales volumes, in view of demand & our quality” LEVEL - I
  4. 4. Jump to first page Analytical Thinking Breaks down task in to smaller activities LEVEL - I Sees Basic Relationship & sets Priorities LEVEL - II Sees Multiple Relationships & Anticipates Obstacles LEVEL -III Identifies several solutions & Evaluates each LEVEL - IV “This month reduced profits are on account of Fibre Production” “The major causes were increased down time of Maturing Drum & Alkcell losses” “Mat. Drum downtime accounted for 60%, Alk- cell 25% & rest 15% due to other reasons” “To root cause lies in Slurry system & we should thoroughly examine the entire system”
  5. 5. Jump to first page Conceptual Thinking Uses basic rules to recognise a situation when it is exactly same as past situation LEVEL - I Sees Trends / Missing Pieces to identify situations similar to past LEVEL - II Apply Knowledge of theory to modify concepts LEVEL -III Creates new concepts to explain situations or resolve problems. LEVEL - V Makes observation understandable by assembling ideas / issues / missing pieces. LEVEL -IV Attributes Fibre Quality directly to Pulp Points out at chemicals added at VSF / Pulp Process Analyses composition of each additive & chemical reactions, expected to occur during processing Presents a consolidated picture on +ve/ - ve impacts of additives on VSF Quality & Costs Suggests new cost effective chemicals, which can be adopted to improve final VSF quality
  6. 6. Jump to first page Customer Service Orientation Keeps routine follow-up without solving Customers problems / Issues LEVEL - I Communicates mutual expectations & monitors Client satisfaction LEVEL - II Takes initiatives to solve Customers’ problems LEVEL -III Matches Customers’ real needs to product LEVEL - V Serves beyond customers expectations even in critical phase LEVEL -IV Involves himself in Customers’ decision making LEVEL - VI Constrains himself to timely despatch of Product Keeps Customer informed regarding Payment requirements etc. takes feedback on Fibre quality Keeps production team updated of Customers quality needs / problems & tries to solve the same Finds out ways to fulfill Customers’ demand, even in critical phases of product shortage etc. Realises actual needs of the Customer e.g. timely delivery & gets production / despatch planned Based on product knowledge gets involved in Customers’ decisions e.g. Share of VSF in blends
  7. 7. Jump to first page Developing Others Realises others developmental needs but does nothing for that LEVEL - I Gives suggestions / on the job demonstration LEVEL - II Explains reasons & verifies others have under- stood the message LEVEL -III Arranges appropriate Assignments / Trainings LEVEL - V Gives positive feedback, re-assures others after a set-back & expresses positive expectations for future performance LEVEL -IV Realises training need on ‘Selection of Bearings’ Shows how to select a particular Bearing and suggests improvements in current methods. Explains reasons for selecting a particular bearing. Provides Catalogues / Literature on the same Monitors how his subordinates are improving on knowledge of Bearings Recommends subordinates for formal training programs on ‘Selection of Bearings’
  8. 8. Jump to first page Directiveness Gives clear directions for routine tasks LEVEL - I Sets firm limits LEVEL - II Demands high performance LEVEL -III Compares performance against standards and confronts others about performance problems LEVEL - V Monitors performance against clear standards LEVEL -IV “Prepare MIS report on Marketing” “Do it by 3rd of December” “This time onwards include data on External Business Environment also” “He took 3 days do the job as against normal time of 2 days” “You took double the normal time for doing this job. Tell me, what problems did you face”
  9. 9. Jump to first page Flexibility Willingness to change ideas based on new information LEVEL - I Alters rules / procedures to fit to the situation LEVEL - II Adapts tactics and acts to fit the situation / person LEVEL - III Adapts own strategy by changing overall plan to fit the situation. LEVEL -IV “I realise, this Chemical is costly but due to quality reasons we may have to use this only” “As this affects a property, to which the Customer is insensitive, we shall use the alternate ” “Why can’t we alter process parameters to suit to the alternate Chemical” “We shall continue to use this Chemical only to the extent our process needs it, but parallely fix up parameters to suit the alternate chemical also”
  10. 10. Jump to first page Impact & Influence Intends to have a specific effect but takes no action LEVEL - I Takes a single action to persuade LEVEL - II Takes multiple actions without adapting to the level of audience LEVEL -III Uses indirect influence (get A to show to B so B tells to C…..), uses indirect influence LEVEL - V Adapts and anticipates reaction of audience LEVEL -IV Uses complex influence strategies LEVEL - VI “I know, he should be set right but I am giving him time to correct himself” “I banged him for such a irresponsible act” “After I banged him, I kept a watch on his reactions, through my informers” “I knew, he will misfeed others that’s why I told him about his mistakes before everybody” “I banged Mr. Y in front of Mr. X so that Mr. X understands by himself” “I explained to everyone in the meeting, how much a small mistake may cost to our organisation & also linked it with their performance ratings”
  11. 11. Jump to first page Information Seeking Ask questions about the situations to those who are present LEVEL - I Asks “What happened”, personally investigates LEVEL - II Asks “Why”, Digs deeper to investigate LEVEL -III Uses own information system e.g. Informal meetings, Regular Informers LEVEL - V Investigate through unusual sources e.g. Market, Internet, Financials LEVEL -IV “Why the Price for this order are low” “I had asked to our other marketing offices, as per them the prices are showing an up-trend” “The same customer has paid higher price to other suppliers. Why couldn’t we fatch similar price” “As per Customers’ financials & other indicators, market demand should have picked up by now” “If efforts had been made, we could have realised a higher Price, as the Customer was short of Supply”
  12. 12. Jump to first page Initiative Addressees current opportunities / problems in a day or two LEVEL - I Acts quickly in crisis LEVEL - II Creates Opportunities / Solves problems 1 - 3 months ahead LEVEL -III Anticipates situations 1 - 2 years ahead and creates opportunities LEVEL - V Anticipates opportunities / problems and prepares 4 - 12 months ahead. LEVEL -IV “As Customer X is likely to place bigger order we shall give him priority” “Divert all the current supplies to Customer X” “A demand hike is likely in next 3 months, as such the price should be gradually increased from now” “Our competitor is increasing capacity by next year we should get a competitive edge right now ” “In next two years, the concern for environment is likely to grow further. Parallely, we should start promoting environmental friendly products also”
  13. 13. Jump to first page Integrity Open and honest in accepting mistakes LEVEL - I Acts on Values and Beliefs in normal course LEVEL - II Acts on Values even in critical situations e.g. Accepting mistakes publicly LEVEL -III Adheres to values even at significant Personal Loss / Risks LEVEL -IV “Sorry sir, I was little ignorant in handling this” “I can not do this, as it is against rules of company” “I take sole responsibility of this mishap ” “I won’t go against rules of company even if I may have to quit my job”
  14. 14. Jump to first page Interpersonal Understanding Understands either Emotion or Content LEVEL - I Understands both ‘Present Emotions’ and ‘Explicit Content’ LEVEL - II Understands meanings of unexpressed things and gets others to act desired way LEVEL -III Understands underlying issues and its reasons presents a balanced view to other LEVEL -IV “I know, your mother is ill that’s why you have to take frequent leave” “Your mother’s treatment must be expensive” “I shall recommend a loan for you, in order to assist you, in treatment of your mother” “Everybody of us has some personal problems & we should help each other in critical phase of life, but these problems should not affect our performance”
  15. 15. Jump to first page Organisational Awareness Understands and uses formal hierarchy of an Organisation LEVEL - I Uses informal hierarchy also, when formal structure doesn’t work LEVEL - II Understands unspoken organisational limitations. Uses corporate culture LEVEL -III Understands and addresses underlying organisational issues LEVEL - V Understand organisational politics and its impact LEVEL -IV “I report to my reporting officer” “As job was urgent & my GM was busy I directly reported to my VP” “Knowing that, there are some manipulations involved in the job, I didn’t reveal it, in overall interest of organisation” “ The job could have suffered on account of inter -departmental differences. We did it informally and then brought it on records” “I keep organisation’s interest on top priority irrespective of any other thing”
  16. 16. Jump to first page Organisational Commitment Does what is expected : respects the way things are done in organisation LEVEL - I Wants to help others also : concerned about organisation’s image LEVEL - II Supports the organisation’s Missions and Goals by making choices and priorities. LEVEL -III Sacrifices own interests for organisational needs LEVEL -IV “ I perform My duties sincerely and don’t bother about what others are doing” “I share my knowledge / experience with others in overall interest of organisation” “My all activities are always in line with Organisation’s mission & goal” “I am prepared to work in odd hours/ on holidays, if it is needed for Organisations’s interest”
  17. 17. Jump to first page Relationship Building Makes informal contacts LEVEL - I Builds rapport with associates & customers also LEVEL - II Makes social contacts by having formal social acquaintances LEVEL -III Makes a strong personal friendship & gets help in achieving organisation’s goal LEVEL - V Establishes personal relationship by informal meetings and offerings LEVEL -IV “I personally know people at Customer’s end” “We have good mutual understanding” “I give periodic calls to our Customers” “I even meet Customers in informal Parties & maintain personal relationships” “Our Customers are good friend of mine & help me in achieving my sales targets”
  18. 18. Jump to first page Self Confidence Works without supervision LEVEL - I Acts independently, takes decision even when others disagree LEVEL - II State Confidence in own ability : someone who can makes things happen LEVEL -III Takes extremely challenging tasks willingly LEVEL - V Chooses challenges or conflicts : expresses disagreement even with someone in power LEVEL -IV “I can change the Bearing myself” “I know the old roller bearing in stock will work smoothly until new one comes” “I will show you, how this can be done successfully” “Why can’t we do it. We will make appropriate modifications in shaft & Bearing housing” “If this works out, we shall utilise other Bearings in stock too, to reduce overall costs”
  19. 19. Jump to first page Team Leadership Manages meetings well : states agenda / control time etc. LEVEL - I Keeps people informed about happenings LEVEL - II Uses complex strategies to promote team morale / productivity LEVEL -III Ensures others to follow leader’s Mission/ Goal and complete tasks LEVEL - V Safeguards the group and takes care of its needs and reputation LEVEL -IV Communicates a compelling vision that generates excitement to group LEVEL - VI “I conduct meetings nicely within stipulated time” “I share relevant information with team members” “Mr X & Mr Y shall jointly take-up this assignment, during which, they will also train each other” “Everyone in my team comes from good background & none of them can commit such a silly mistake” “Is everybody clear of his role & target ?, I want the entire activity to be over latest by this week end” “I am sure we shall not only achieve targets but also exceed it, and emerge as the best marketing team”
  20. 20. Jump to first page Teamwork & Co-operation Co-operates : Does his part of work LEVEL - I Expresses positive expectations of other members LEVEL - II Values others’ inputs & willing to learn from others LEVEL -III Build team spirit by promoting good morale & co-operation LEVEL - V Encourages & Publicly credits others LEVEL -IV “I do my job sincerely & co-operate with others” “In our department everyone is sincere & helpful ” “Your idea seems to be very good. Can you give me further enlighten me on this” “Mr X has given a very nice idea. We should help him out in implementing the same” “Our team has all the talents to achieve our goal & with this kind of team spirit, we will achieve our targets much before any other group”
  21. 21. Jump to first page T h a n k s …

Editor's Notes

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