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Awesome, that you are here!OmaMehiläinenService Design BreakfastMiia Engberg / / MehiläinenMikko-Pekka Hanski / / IdeanTop...
oma.mehilainen.fi
go check it out!oma.mehilainen.fi
4 12.6
5 12.6
*Pretty much the best UX design agency in the world
Sowhathappened?
Oma Mehiläinen –verkkopalvelun      elementtejä (maaliskuu 2011)                                                          ...
“ A designer knows he has achieved  perfection not when there is nothing  left to add, but when there is nothing  left to ...
Metso PaperCustomer personas  Participatory design workshops         with experience artifacts
FlowsHeavy duty interaction design
DesignLanguageFocus on user informationSoften the edges
The truthThe quality of service design is testedwhen the implementation starts.
How the work of doctor will and should change?        How we really focus on value?        What do we scope out?        Wh...
Relevance!Service design and related thinkingparadigms is about solving relevant andpractical questions.
Next? Listen to customers.
Kiitos, tack, Thank YouQuestions?Mikko-Pekka Hanski   Miia Engberg@mphanski            miia.engberg@mehilainen.fimph@idean...
Mikko-Pekka Hanski   Miia Engberg@mphanski            miia.engberg@mehilainen.fimph@idean.com041 5353 281
Service design breakfast - Service design as tool to change customer dialogue and process - case OmaMehiläinen
Service design breakfast - Service design as tool to change customer dialogue and process - case OmaMehiläinen
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Service design breakfast - Service design as tool to change customer dialogue and process - case OmaMehiläinen

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Miia Engberg from Mehiläinen (health care industry) and Mikko-Pekka Hanski from Idean discuss how service design way-of-working changed how a private company operates and how service design methods were used to revolutionize the doctor/patient dialogue.
OmaMehiläinen: https://oma.mehilainen.fi/
Idean: http://idean.fi/

Published in: Health & Medicine
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Service design breakfast - Service design as tool to change customer dialogue and process - case OmaMehiläinen

  1. 1. Awesome, that you are here!OmaMehiläinenService Design BreakfastMiia Engberg / / MehiläinenMikko-Pekka Hanski / / IdeanTopics:ServiceMehiläinen & IdeanService Design JourneyLearningsFuture
  2. 2. oma.mehilainen.fi
  3. 3. go check it out!oma.mehilainen.fi
  4. 4. 4 12.6
  5. 5. 5 12.6
  6. 6. *Pretty much the best UX design agency in the world
  7. 7. Sowhathappened?
  8. 8. Oma Mehiläinen –verkkopalvelun elementtejä (maaliskuu 2011) 2a. Terveyskirjasto.fi (jotain eksklusiivista, vain oma mehiläisen käyttäjille?) 1b) Kommunikointi asiakkaalle (seuraavat käynnit, 2. Asiakkaan kyselyt 1a) Peruspotilastiedot / konsultaatiot hoitajalle, ajankohtaiset asiat) asiakkaan saataville lääkärille (muokkausmahdollisuus (maksuttomat yhteystietoihin, markkinointi- ja tietosuojalupiin) & maksulliset) www.omamehilainen.fi 1c) Asiakkaan itse 2b. Lääkärien syöttämät tiedot• Paino, verenpaine, verensokeri…) blogit• Vapaat kommentit käyntiin liittyen • Toiveet tulevan käynnin suhteen 3. Asiakkaan oma • Määrämuotoinen palaute terveyskortti, jonne hän kerää kaikki terveyteen liittyvät asiat. 4a. Asiak- 4. Vertaistuki Jakamismahdollisuus kaiden haluamilleen tahoille. blogit
  9. 9. “ A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.” Antoine de Saint-Exupry
  10. 10. Metso PaperCustomer personas Participatory design workshops with experience artifacts
  11. 11. FlowsHeavy duty interaction design
  12. 12. DesignLanguageFocus on user informationSoften the edges
  13. 13. The truthThe quality of service design is testedwhen the implementation starts.
  14. 14. How the work of doctor will and should change? How we really focus on value? What do we scope out? When this service can really launch? research1- How it will be launched? Security?HD_dark.jpg What regulators react? Are we better than competitors? …
  15. 15. Relevance!Service design and related thinkingparadigms is about solving relevant andpractical questions.
  16. 16. Next? Listen to customers.
  17. 17. Kiitos, tack, Thank YouQuestions?Mikko-Pekka Hanski Miia Engberg@mphanski miia.engberg@mehilainen.fimph@idean.com041 5353 281
  18. 18. Mikko-Pekka Hanski Miia Engberg@mphanski miia.engberg@mehilainen.fimph@idean.com041 5353 281

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