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Breaking Through the Talent Barrier

By Carl Marning - Cisco Services

In today's global market, talent is both the most important corporate resource, and the one in shortest supply. This presents service industry leaders the world over with an increasingly difficult and important challenge - where will your talent come from in the future? In this session, Carl Manning of Cisco discussed how to build a diverse pipeline for talent, the business case for making career development core to the organization and how to challenge and develop top talent.

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Breaking Through the Talent Barrier

  1. 1. Breaking Through t he Tal ent Barrier Carl Marning P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 1
  2. 2. Agenda Cis c o O v e rv ie w S e t t ing t h e S c e ne : Mak ing c are e r d e v e lo p m e nt c o re t o t h e o rganis at io n H o w t o b u ild a d iv e rs e p ip e line f o r t ale nt Ch alle nging & d e v e lo p ing t o p t ale nt Clo s ing P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 2
  3. 3. C is c o O v erv iew P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 3
  4. 4. T h e C i s c o V i s i o n… Changing the Way We Wo r k , L iv e, P l ay, and L ear n SM W o rk L iv e P lay L e arn …and M i s s i o n S hap e the f u tu r e o f the I nter net b y c r eating u np r ec ed ented v al u e and o p p o r tu nity f o r o u r c u sto m er s, em p l o yees, inv esto r s and ec o system p ar tner s P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 4
  5. 5. Cisco Globally O t t aw a, Canad a L ond on Am st er d am San Jose, CA B ox b or o, M A Sh ang h ai H er nd on, V A T el Av i v R al ei g h , N C B ang al or e R i c h ar d son, T X D u b ai Si ng ap or e 62,000 employees in 70 countries Sy d ney 3 00+ of f ice loca tions, 3 h ea d q ua rters 1 / 3 E ng ineering / I T , 1 / 3 S a les, 1 / 3 a ll oth ers P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 5
  6. 6. Cisco T e ch n ical S e r v ice s Cor e t o t h e O p e r at e P h ase of t h e L if e cycle S c al e o f the O p er atio n E ng ineering support ‘centre of ex cellence’ d ea ling in tech nica l esca la tions A pprox . 70000 serv ice req uest per month w orld w id e in a d d ition 24 / 7 ‘F ollow th e S un’ mod el P eople core to opera tion – R e s p o n s i b l e f o r t h e e n d -t o -e n d s e r v i c e d e liv e r y P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 6
  7. 7. Cisco T e ch n ical A ssist an ce Ce n t r e Global A v ailabilit y Worldwide locations S atellite locations M aj or su p p ly p oints T e c h n ic a l A s s is ta n c e C e n tr e s • 7 x 2 4 x 3 6 5 lo c a lis e d s u p p o r t s tr u c tu r e • 4 m a in c e n t r e s : S y d n e y , S a n J o s e , R a le ig h , a n d B r u s s e ls • A c c e s s to f ie ld e n g in e e r s in 1 2 0 c o u n t r ie s P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 7
  8. 8. S e t t in g t h e S ce n e P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 8
  9. 9. B u r s t i ng o f t h e do t . c o m B u b b le N a sd a q C omposite I nd ex ( 1 9 9 9 – 2000) D ow J ones C omposite I nd ex ( 1 9 9 9 -2000) S o u r c e : S w is s B a n k in g In s titu te , U n iv e r s it y o f Z u r ic h , S w it z e r la n d P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 9
  10. 10. M ak i ng ‘P eo p l e D ev el o p m ent ’ C o r e t o t h e O r gani s at i o n B u siness Case 2001 D otcom B ub b le –R e s u lts o f th e e n d u r in g d o w n tu r n –C o n s o lid a tio n P ost 2004 –O p p o r tu n itie s / g r o w t h –c a u s e s h ig h a ttr itio n c o s t T h ink T a nk occurred : H ow ca n w e ma na g e our ta lent b etter? H ow d o w e inv est a nd lev era g e ex isting stra teg ies a nd new initia tiv es? P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 10
  11. 11. P eo p l e D ev el o p m ent as C o r e Ex isting P r o gr am s U til ise 3 ‘E’s’ – Ex p o su r e – Ex p er ienc e – Ed u c atio n Cisc o ’s Cu l tu r e o f D iv er sity and I nc l u sio n P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 11
  12. 12. Building a Diverse P ip eline P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 12
  13. 13. B u i l d a di v er s e P i p el i ne f o r T al ent Co nnec ted D ev el o p m ent p r o gr am F eed b ac k M ore f ocus on ca reer d ev elopment S tr engths-o r iented p r o c ess G row ing self -a w a reness A lig ning employee ca reer g oa ls w ith C isco' s b usiness g oa ls A d o p ted as w o r l d w id e p r o c ess P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 13
  14. 14. H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent R ota tions w ith in T ech nica l S erv ices C h in a > A u s tr a lia A u s tr a lia > S o u th K o r e a U S > a c r o s s th e w o r ld L ea d ersh ip a nd a w a reness prog ra ms In c lu s io n a n d D iv e r s it y M ic r o in e q u itie s R ea ch out to ed uca tiona l institutions I nterv iew processes f or culture a nd f it P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 14
  15. 15. H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent Cisc o G l o b al T al ent A c c el er atio n P r o gr am L a unch ed in A mma n, J ord a n. Co l l ab o r atio n d u r ing ind u c tio n and tr aining T ech nica l S erv ices, A d v a nced S erv ices, S a les E ng ineering & I T P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 15
  16. 16. E x p andi ng C u l t u r e o f D i v er s i t y G en Y B ab y B o o m er / G en X T ec hno l o gy U sage D iv er sity and I nc l u sio n F u tu r e Wo r k f o r c e I nitiativ e P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 16
  17. 17. T h e P o w er o f C o l l ab o r at i o n v i a W eb ex P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 17
  18. 18. Develo p ing T alent P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 18
  19. 19. C h al l engi ng & D ev el o p i ng T o p T al ent Co l l ec tiv e r esp o nsib il ity I nd iv id ua l a nd lea d ersh ip tea ms Enc o u r age an o p en env ir o nm ent F o r m al T al ent B o ar d s b i year l y r ev iew Co l l ab o r atio n ac r o ss w id er f u nc tio nal team s – S uccession pla nning rota tions P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 19
  20. 20. I n C l o s i ng T al ent m anagem ent a c o r e f u nc tio n o f Cisc o R eq u ir es str o ng l ead er ship and v isio n M ak e a p er so nal c o nnec tio n O u r p eo p l e ar e o u r gr eatest asset P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 20
  21. 21. Q and A P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 21
  22. 22. P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 22

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