See how the iPad can be a powerful to help field service organization perfect their field service delivery and increase productivity in this webinar deck. For more information, contact ServiceMax at: Email: info@servicemax.com Phone: 1-800-756-4960

1. Putting The iPad to Work In The Field
Sept 27th, 2012

2. Speakers
Vidya Chadaga
Director of Product Marketing
ServiceMax Inc.
Sarah Howland
Editor In Chief
Field Technologies

3. Agenda
ServiceMax
 Rugged Devices vs Smart Devices
 Mobile App Revolution
 Field Service & iPad Adoption
 ServiceMax Mobile
Field Technologies
 Case Studies

4. Goodbye Rugged Devices,
Hello Smart Devices!
 Less up-front investment
 Business & life
interconnected
 Can be ruggedized
 Cool-factor with zen-like
experience
 Brand image
↓ Single-use device
↓ Inflexible
↓ Expensive
↓ Bulky and cumbersome
↓ Training needed

5. It’s an App-Centric World!

6. What’s Driving the Adoption?
 Device cost and availability
 User adoption and ease of use
 Improved operational metrics and revenue generation
 Architecting the customer experience
 Increased employee collaboration

7. Field Service Techs Love Mobile Apps
Why? Because it delights customers!

8. What Delights Field Service Customers?
 Exact appointment times
 Customer tolerance for 4-8 hour
windows is evaporating
 A rapid response
 Meet or exceed SLA times
 First visit fix
 Fast resolution and no return visit
required
 Knowledgeable field technician
 Right person with the right skills
and right parts
 Fast and accurate billing
 Audit trail, time stamp arrivals/
departures, signature approvals

9. Mobility Delivers This Delight!

10. Mobile Field Service
Adoption  Spending 

11. Key Service Metrics

12. Mobility becomes even more critical
3 Mobility impacts on revenue
2 Mobility impacts on effectiveness
1 Mobility impacts on productivity

13. Transform the Service Lifecycle to
Achieve Value-driven Outcomes
Mobile CloudSocial

14. The Complete End-to-End Cloud-Based
Field Service Solution

15. ServiceMax Mobile
ServiceMax Mobile
on-demand, anytime, anywhere
Smart PhonesiPadLaptops

16.  Calendar view of work
orders and associated tasks
 GPS route planning and
step-by-step driving
directions
 Invoicing with on-the-spot
signature capture
 Real-time collaboration
and problem resolution via
ServicePulse and FaceTime
ServiceMax Mobile for iPad
Signature capture
Calendar
GPS

17. Joe, the Plumber

18. ServiceMax Mobile for iPad
Visit www.ServiceMax.com or the Apple iTunes Store
http://www.servicemax.com/ServiceMaxiPadTrialSignup.html
Try it for Free!

19. Top 5 Reasons to Embrace Smart Devices
5 Stay on top of everything!
4 Handle escalations as they happen
3 Provide timely product service
2 Help your customers anywhere anytime
1 Fix it the first time around

20. Speakers
Vidya Chadaga
Director of Product Marketing
ServiceMax Inc.
Sarah Howland
Editor In Chief
Field Technologies

21. McKinley Equipment Corp
Overview
• McKinley Elevator sells, installs, and
repairs home elevators, wheelchair lifts
and stair chairs
• McKinley Equipment sells, installs, and
repairs loading dock, warehouse, and
commercial doors
What’s their solution?
• Using ServiceMax software on the iPad3
to replace paper work orders and invoices
Why the iPad?
• Low cost
• Built-in signature capture

22. Redlands Police Department
Overview
• Police department serving Redlands, CA
What’s their solution?
• Using iPads and a mobile GIS application to
replace vehicle-mounted laptops
Why the iPad?
• Lower cost solution turned rugged via
OtterBox cases
• Minimal training

23. The City Of Corpus Christi
Overview:
• 26 divisions within the city, including
utilities crews, streets crews, garbage
crews, etc.,
• 1,500 field workers
What’s their solution?
• Corpus is currently migrating all of its field
workers from a variety of devices including
Dell, BlackBerry and Psion to the iPad
Why the iPad?
• Field workers were demanding it
• Creates buy-in, makes deployment easier

24. Q&A