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Design with introversion / Stefanie Schidlhof

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This is Stefanie Schidlhof’s presentation from Service Experience Camp 2018 on design with introversion.

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Design with introversion / Stefanie Schidlhof

  1. 1. Welcome #introvertproblems
  2. 2. Design with introversion
  3. 3. In a domain that consists mostly of highly interactive and collaborative tools and methods, how are we catering for the differences of the people we design for and with?
  4. 4. Hi My name is Stefanie I am a Design Researcher And I am an introvert
  5. 5. Why does this sound like something I need to excuse myself for? #1 ?
  6. 6. “An introvert is energised from being alone. An extrovert is energised from being with people. That’s all.” Rikke Koblauch
  7. 7. “An introvert is energised from being alone. An extrovert is energised from being with people. That’s all.” Rikke Koblauch
  8. 8. “An introvert is energised from being alone. An extrovert is energised from being with people. That’s all.” Rikke Koblauch
  9. 9. “An introvert is energised from being alone. An extrovert is energised from being with people. That’s all.” Rikke Koblauch
  10. 10. Energy
  11. 11. Energy What consumes your energy? What recharges your energy?
  12. 12. Energy How do you invest your energy?
  13. 13. Energy
  14. 14. Energy
  15. 15. “When we push past our reserves [of energy], we hit a tipping point where we go from being ‘fine’ to ‘definitely not okay.’ An introvert hangover is, simply put, a withdrawal into oneself brought on by overstimulation. (…) If we want to avoid a hangover, moderation is key.” Shawna Courter
  16. 16. What are we doing to respect our own level of energy and that of the ones around us? #2 ?
  17. 17. Energy
  18. 18. Energy buzz
  19. 19. “Introversion is about how you respond to stimulation, including social stimulation. (…) Maximise our talent is to put ourselves into the zones of stimulation that is right for us.” Susan Cain
  20. 20. What is it that makes you buzz? #3 ?
  21. 21. My little experiment(introverted)
  22. 22. Interview setup time BEFORE 30 min before DURING AFTER30 min after energy
  23. 23. Interview setup time BEFORE 30 min before DURING AFTER30 min after energy
  24. 24. Interview setup time BEFORE 30 min before DURING AFTER30 min after energy buzz buzz buzz
  25. 25. Interview setup time BEFORE 30 min before DURING AFTER30 min after energy buzz buzz buzz
  26. 26. Interview setup time BEFORE 30 min before DURING AFTER30 min after energy buzz buzz buzz
  27. 27. Interview setup
  28. 28. Workshop setup time BEFORE 30 min before DURING AFTER30 min after energy
  29. 29. Workshop setup time BEFORE 30 min before DURING AFTER30 min after energy
  30. 30. Workshop setup time BEFORE 30 min before DURING AFTER30 min after energy
  31. 31. Workshop setup
  32. 32. Workshop setup time active- ness
  33. 33. Workshop setup time active- ness energy
  34. 34. Workshop setup time active- ness
  35. 35. Workshop setup time active- ness buzz
  36. 36. Workshop setup time active- ness buzz
  37. 37. Workshop setup time active- ness buzz
  38. 38. Workshop setup time active- ness buzz
  39. 39. Workshop setup time active- ness buzz
  40. 40. Workshop setup time active- ness buzz
  41. 41. Workshop setup time active- ness buzz
  42. 42. Users Clients Designers
  43. 43. What if the users we are interviewing are introverts?
  44. 44. “Trying to think of exactly the right words to say is called ‘word retrieval’. And this can be hard for introverts. (…) We process information deeply. We chew on ideas, turning them over and over in our minds, analysing them from every angle. When you reflect on something, even something as simple as 'What should I have for dinner?’ it’s hard to talk.” Jenn Granneman
  45. 45. “Just think aloud.” During usability testing.
  46. 46. “Just think aloud.” During usability testing. Let them run the test & observe
  47. 47. “Just think aloud.” During usability testing. Let them run the test & observe Have print outs and go through it again
  48. 48. What are we doing to make sure to collect feedback even from the most quiet ones? #4 ?
  49. 49. What if our client is extremely introverted?
  50. 50. “I really like your methods, that you came here without a powerpoint, but with posters to work together. I personally love it. But I wonder how it works on others that are not like me.” Client A
  51. 51. “Can I have a moment to process this [the posters]?” Client B
  52. 52. How else are we catering for the collaborative but introverted side of our clients? #5 ?
  53. 53. And what if one of our colleagues in our project is introverted?
  54. 54. Allison Press “The goal of a brainstorm is to uncover new opportunities by bringing in fresh perspectives, but as a group activity it can make introverts clam up.”
  55. 55. Angela Craven “Understand that introverts are not at their best when put on the spot.”
  56. 56. “When sensitive people are in environments that nurture their authenticity, they laugh and chitchat just as much as anyone else.” Susan Cain
  57. 57. How are we creating a work environment that nurtures both sides? #6 ?
  58. 58. Think about your last project.
  59. 59. Who was in the group? How was the dynamic? When did I feel that I was overruling or overrules? What made me change my behaviour? Think about your last project.
  60. 60. What are we doing to respect our own level of energy and that of the ones around us? What makes you buzz? Why do we feel that we need to excuse ourselves for being introverts? What are we doing to make sure to collect feedback even from the most quiet ones? How else are we catering for the collaborative but introverted side of our clients? How are we creating a work environment that nurtures both sides? 3. 2. 1. 6. 5. 4. users clients colleagues

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