Organisations continue to face and generate change at a rapid pace and ITSM teams are required not only to maintain pace but lead innovation.
This presentation is a case study in the adoption of one Agile Methodology - Scrum - to lead Suncorp’s IT Service Improvement Plan, which later resulted in Suncorp winning the ITSMF Australia Innovation of the Year Award in 2012.
The presentation will outline the basic implementation activities, benefits realised and lessons learnt. Agile practices such as the Product Backlog, Stand-ups, Social Contract, Big Visual Charts and Retrospectives are presented in such a way that ITSM managers and team leaders can adopt them to successfully pursue their various Service Improvement Plans in a dynamic business environment.
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