With their old software changes in the schedule meant chaos in the work day for their maids. Now with ServiceCEO Web Edition they just hop on the computer, view the updated schedule, print out the work orders, and have Google Maps guide them turn-by-turn to the new destination.

1. Customer Case study
Country mAids
doug luCas owner:
What were your largest business challenges before using ServiceCEO?
Trying to coordinate the customer information with the scheduling, communicating that to the
maids, and then, on top of that, having to coordinate that information with the invoicing and
payments.
How has your day-to-day life changed since you started using ServiceCEO?
This application will easily save us 6 to 10 hours a week alone.
If you could describe ServiceCEO in 1 word, what would it be?
Efficient.
in the CleAning industry, sCheduling What advice would you give another service business owner that is looking at a
ChAnges PoP uP All the time. when service management solution?
Compare ServiceCEO to whatever else is out there, guarenteed that nothing comes close for
your emPloyees begin their worK-
the money. ServiceCEO is truly a bargain.
dAy At home, not in the offiCe, it
CAn be diffiCult to reAssign Jobs. How valuable do you think it is that ServiceCEO is web-based?
doug luCAs, owner of Country Very much, especially because of the employee portal. The employee portal for me is one of the
key features. They don’t have to start in the office every day. Our employees start at their
mAids, Knew this, And found A
houses; so when there are schedule changes they’re able to log in themselves, see the
solution within serViCeCeo. changes, print the work orders and get directions from wherever they’re at. That’s key. I get
extra jobs done since they don’t waste time drinking my coffee in my office in the morning.
Can you tell me about your experience with the people here?
Everyone’s been very responsive. I’ve gotten to know and talk with a bunch of them, and they
all have been very helpful.
Do you have any additional comments on ServiceCEO?
I think it’s especially great for people who are just starting up. It’s a pay as you go program,
which makes the cost scalable to the size of the business. There’s no base payment which
makes it a pretty easy entry for who ever is trying ServiceCEO.
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