Ken Spero speaks about “Simulation Scorecards as Drivers for Calculating ROI in Addition to Feedback” at Serious Play Conference 2012
One of the biggest challenges facing learning professionals in organizations in every sector is justifying the cost of training. With the economy the way it has been, any level of spending is challenged with respect to the expected returns and without the justification, budgets are scarce. Much of the training that organizations need to achieve the necessary change in employees to affect performance relates to soft skills which are difficult to assess or measure under the best of circumstances. This is compounded by the fact that few training initiatives happen in a vacuum and it is therefore difficult to isolate the impact of the training versus other aspects of the initiative.
For many years, Simulations have been a key vehicle for capturing and deploying Experience in a ‘risk free’ manner that approximates the ‘school of hard knocks’ but without the associated bruising.
Articulating a Scorecard is a key step in Experience Design and Simulation development. Experience Design is built on the premise of being able to articulate and then operationalize the experience you want a participant to have. One of the initial key steps in articulating experience is to understand how success, or failure, is measured in that experience. By breaking down learning objectives to how they can be observed helps to make the intangible measurable. Once it is measurable, it is not so difficult to make it quantifiable.