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SFC Resume September 2015 Records Management


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SFC Resume September 2015 Records Management

  1. 1. SERGE-FREDERIC CLERMONT 678-362-2610 RECORDS MANAGEMENT SPECIALIST-LEAD Client-oriented, collaborative project leader in information governance and records management retention. A one- man solutions analyst building successful client relationships by protecting on-site and off-site data assets through expertise in strategic communications, support content development, end-user education, and vendor management. AREAS OF EXPERTISE Administrative Office Support Client Relationship Development Corporate Communications Strategy Customer Service Training/Support Ethics & Compliance Enforcement Facilities/Hospitality Administration Leadership Development Project and Process Management Public Speaking/Presentation Design Quality Assurance Logistics Records Management/Data Entry Strategic Workflow Solutions Technical Copywriting/Editing Vendor Account Relations PROFESSIONAL EXPERIENCE PwC [PricewaterhouseCoopers LLC] – Atlanta, GA 2004-Present Forrest Solutions Outsourcing (FSO Contracted Start Date: November 2013) Records Management Specialist-Lead Role: Primary lead for information governance projects and protection policies; primary supervisor for two to three records associates; primary point-of-contact for data discovery and data history review; beta tester for client-developed RIM systems. Responsibilities:  Data entry and records creation  Facilities on-site storage management  Information protection compliance for confidential and regulated audit, tax, and advisory records  Off-site storage processing, retrieval, and disposition as per retention schedules established by Ethics & Compliance  Supply and procurement cost management  Project coordinator for internal client workstation moves  Instructional designer for internal personnel training on proprietary records management system  Merger legacy records data research, file cloning, and clean-up  Ancillary office services as required (hospitality, reception, reprographics, mail services)  Time/expense reporting and compliance  External client site analysis for records management solutions development  New hire department on-boarding, training, and coaching  Project and operations supervision for three records associates Accomplishments:  Office personnel relocation and file transfer reconciliation for 1,000+ employees and 7,500+ records. Point of contact lead for records destruction (1,201 records 2014; 1,047 records 2015)  Reviewed and issued 848 system corrections of confidential records locations within seven days of project initiation. Retrieved 396 “lost” records in three days of deadline.  Ongoing review of off-site storage boxes content; 9,000 boxes recalled for inventory metadata updates with Iron Mountain; delivery and pick-up lead Inaugural-Ancillary Position: Guest Services Consultant  Copy, production and mail routing services  Procurement fulfilment, cost tracking, and reconciliation  A/V equipment and teleconferencing logistics  Supply depot management and recycling; client relationship development  On-site and off-site event logistics  Information security compliance (secure desk policy compliance)  Concierge service for firm partners and reporting associates Accomplishments:  Facilities point-of-contact for client personnel floor and office-wide events (Partner Promotions Day, Holiday Party, Affinity Group Meetings, Campus Recruiting, Summer/Winter Internships, Employee Training, "Busy Season" Tax Catering, New Hire On-boarding)
  2. 2. Earthlink, Inc. – Atlanta, GA 1997-2004 Manager, Customer Service Training Role: Supervision and management of customer service training department consisting of six associates. Logistics and project manager for instructional design, cross-department curriculum, and employee development. Head technical writer and editor. Responsibilities:  Managed team across six satellite office locations along East to West Coast time zones  Conducted new hire on-boarding sessions and follow-up evaluations  Supervised instructional design of ongoing customer service training curriculums and “roadshow” delivery development  Managing editor for outgoing department correspondences, newsletters, technical manuals  Project manager for ISP acquisition training needs  Coordinated quality assurance call shadowing and effectiveness reporting  Approval point-of-contact for department travel scheduling  Cross-department project coordination for technical support of software teaching aids  Logistics analysis for satellite training facilities architecture  Lead evaluator for third-party L&D vendor support  Program coordinator for call center sales and service award recognition;  Call center supervisory experience of twelve to sixteen full-time service representatives. Accomplishments:  First designated customer service training personnel; tasked with developing training program for growing employee base; lead instructional designer  1,200+ FT new hire customer service representatives trained in six weeks across six satellite offices, East and West Coast, 25:1 teacher:student ratios in classes, 98% measured retention of employees exceeding 6 month tenure OTHER SKILLS Documentum 6.0 (XML Database) Google@Work LotusNotes Microsoft Office 2010 (Word, Excel, PP, Access) Microsoft Project Microsoft Visio SharePoint Twitter (and other social media) EDUCATION Communications Major, Queens College – Bayside, NY 1983-1985 AWARDS/CERTIFICATIONS/ORGANIZATIONS Competent Communicator, Advanced Communicator-Bronze, Competent Leader, Toastmasters Int'l President Emeritus, PwC Toastmasters, Club No. 987103 Member of ARMA International #18508135 Business Skills Mentor for PwC Junior Achievement Sutton Middle School Internship, 7 years