AudioCodes Webinar: Migrating to Unified Communications with Microsoft Lync

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AudioCodes webinar with Microsoft and Sentri speakers - Unified Communications iwth Microsoft Lyn. Specifically... Branch Office Deployments & Survivability

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AudioCodes Webinar: Migrating to Unified Communications with Microsoft Lync

  1. 1. The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799 Session #6 Migrating to Branch Office Unified Communications Deployments & with Microsoft Lync Survivability July 2012 © 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential ProprietaryCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  2. 2. Housekeeping…. The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799• To reduce interrupts and noise, all lines will remain on mute• To pose a question/comment, please use the Q/A menu• A link to the recording of today’s presentation and the slide deck will be sent in a few days via email.• Want early access to the slides? Follow @AudioCodes on Twitter or LinkedIn Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  3. 3. Great Drawings! Nine opportunities to win! 8 x iPad 3s $2,000 Vacation Voucher!• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand viewers too!)• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected during the webinar series• Up to eight chances per person to with the Vacation Voucher• Drawing for the iPad will be held at the end of each month and selected from survey responses for that month• One chance per person per month for the iPad drawing• Winners will be notified via email• Only US Legal Residents are eligible• Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  4. 4. UC Migration with Microsoft Lync Series Implementing IM/Presence/Voice & Video Emergency Services and E911 with UC Moving off the PBX SIP Trunking – Turning on the Cost Savings UC Mobility - Taking it on the Road Branch Office Deployments and Survivability Call Recording and Compliance with UC Unified Messaging - Integrating the DesktopCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  5. 5. Today’s Presenters Alan D. Percy Alex Beletsky Sr. Director, Marketing NA Tarek Radi Microsoft Solution Architect Senior Program Manager and PrincipalCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  6. 6. Today’s Agenda Introductions and Housekeeping Survivability and Branch Offices - AudioCodes Introduction to the SBA - Microsoft A Customer Experience – Sentri SBA Product Portfolio - AudioCodes What’s Next? Survey / Feedback Q/ACopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  7. 7. Vertical Markets with Branch Offices Financial Retail Services and Insurance Education Government (Federal, StateCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  8. 8. Why Worry? Phone Service Restored after Vandalism April 9, 2009 Some 17 hours after critical fiber-optic cables were cut by someone who climbed down a manhole early Thursday morning, phone service was finally restored to Morgan Hill and Gilroy and parts of Santa Cruz and San Benito counties. But earlier in the day it was as if time turned back a generation. No landlines. No cell phone service. No Internet connection or working ATMs. If people had emergencies, they were told to run outside and flag down passing patrol cars or drive to the nearest fire station. Firefighters perched on a hilltop to scout for fires. Banks locked their doors, issued handwritten receipts for deposits and allowed only one person inside at a time.Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  9. 9. Range of Architectures ? Fully Centralized Fully DistributedCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  10. 10. Fully Distributed Architecture Router / Router / Lync Switch SwitchPSTN Lync Branch #1 Corporate Branch #3 PSTN WAN Router / Router /PSTN Lync Switch Switch Lync Branch #2 Branch #4 PSTN Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  11. 11. Fully Centralized Architecture Lync Router / Router / Switch Switch Branch #1 Corporate Branch #3 WAN Router / Router / Switch VoIP Switch PSTN Gateway Branch #2 Branch #4Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  12. 12. What’s Realistic? Fully Centralized Fully Distributed• No one solution is perfect for all enterprises• Hybrid Centralized / Distributed Architecture • Balancing the benefits of each • Mitigating the risks Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  13. 13. Answer: Hybrid Architecture with Branch Appliances Lync Router / Router / SBA Switch SwitchPSTN SBA Branch #1 Branch #3 PSTN Corporate WAN Router / Router /PSTN SBA Switch VoIP Switch SBA Branch #2 PSTN Gateway Branch #4 PSTN Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  14. 14. Branch Office Deployments and Survivability 7/17/2012tarekr@microsoft.com
  15. 15. Blade server with… Window Server 2008 R2 + Lync Microsoft Lync Server 2010EdgeServer Server Pool WAN SBA Mediation Server + PST Registrar + Data Center N Branch Office PSTN Gateway
  16. 16. ChungHwa Telecom http://www.lync.com
  17. 17. Enterprise = 500 or more PCsUpper Midmarket = 250 to 499 PCsCore Midmarket = 50 to 249 PCs
  18. 18. Users 0 SBAv2 25Data Center WAN Medium Branch - (25 to 1000 users) SBA SBA v1 or v2 PSTN Active Directory 1000 AD & DNS Large Branch (>1000 users) Survivable Branch Server or Standard Edition Server & Circuit Separate Media Gateway Packet
  19. 19. Lync Admin (Data Center) Active Directory Add SBA to Move Users Computer the Topology. to the SBA. Lync Partner Technician (Branch) Join to Domain Enable CS Replication. Start CS services.SBA Drop Shipped Technician connects & SBA downloads Finish GW Configto Branch with to WEB based GUI, complete SW topology & and test PSTNSoftware installed IP Configuration. configuration. configuration. Connectivity with Request & Assign Certs. temp user account.
  20. 20. Lync Admin (Data Center) Change Normalization Rules Lync Central Management Server Change Routing Rules Store Configuration Change User Policies Replicate to SBA Branch Replicated to the SBA Branch Office(s) SBA receives & processes replication
  21. 21. Branch Office Data Center 1. DNS SRV Query Active Directory Response: (Multiple) Director Pool FQDN Active Directory Domain Services Domain Name Server 2. TLS to Director Pool. SIP Register Response: 401 Redirect to Cert Provisioning 5. SIP Register Bob Response: 301 Redirect Lync Server Primary: SBA FQDN, Backup: EE Pool FQDN Director 3. https;//PoolFQDN/CertSvc 6. SIP-TLS* Register 200 OK IIS - IWA Auth Get Certificate (Cert Auth)Client caches SBA FQDN** 4. Certificate Replication And IP Address SBA Lync Server Enterprise Edition Pool
  22. 22. Normal Mode WAN Down SBA DownUser Registers with SBA Branch user: No change Users register w/Backup External: Register to pool registrar in the datacenter Lync Lync LyncEdge Server Edge Server Edge ServerServer Server Pool Pool Server Pool Data Center Data Center Data Center WAN PSTN WAN PSTN WAN PSTN SBA SBA SBA
  23. 23. Features Available with WAN Down PSTN Inbound and Outbound calls Intra-Site calls, Inter site calls (PSTN Rerouting) WAN Up WAN Down Hold, Retrieve, Transfer All Features Available Basic Voice Features Available Authentication, Authorization Voicemail Deposit Voicemail Retrieve (through PSTN) Call Forwarding, SimulRing, Boss-Admin, Team- call Call Detail Records (CDR) All 2 Party Intra Site communications Audio Conferencing through PSTN Contact Search Features Unavailable Inter-site Data (IM, App Sharing, etc.) Conferencing (IM, Video and Web) Presence & DND based routing Modify Presence or Change Call Forwarding Settings Contact List Response Group and Call ParkResilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition
  24. 24. Branch Client Media and Signaling Paths Media SignalingWAN Available Intra-Branch Branch PSTN Calls Signaling/media don’t traverse WAN SBA sends call to the PSTN SBA routes the call between the No WAN involved users Lync Lync Edge Server Edge Server Server Pool Server Pool Data Center Data Center WAN PSTN WAN PSTN SBA SBA
  25. 25. Branch Client Media and Signaling Paths Media SignalingWAN Available Inter-Branch / HQ Calls Branch User through Signaling/media traverse WAN SBA routes the call to the other pool Edge Call Routing through SBA WAN used for Signaling, not Media Lync Lync Server Edge Server Edge Pool Server Pool Server Data Center Data Center WAN PSTN WA PSTN N SBA SBA
  26. 26. Branch Client Media and Signaling Paths Media Signaling Intra-Branch Calls Inter-Branch/HQ Calls Two-party voice/video/IM/App Sharing SBA Initiates PSTN Rerouting Audio Conferencing through PSTN Media is over PSTN (Voice Only) No Presence or Video Conferencing Lync Lync Edge Server Server Edge Server Server Pool Pool Data Center Data Center WA PST WA PST N N N N SBA SBA
  27. 27. Branch Client Media and Signaling Paths Media Signaling External Branch User SBA Down Remote user has full functionality Clients register w/Backup Registrar in (excepting inbound PSTN) DC through data center pool Functionality driven by pool over WAN No functionality loss Lync Lync Server Edge Server pool Edge pool Server Server Data Center Data Center WA PST WA PST N N N N SBA SBA
  28. 28. 3G/4G Branch Office Lync Edge Server Server Pool USB 3G/4G WAN GW RouterData Center PSTN Signaling Media
  29. 29. Formal Qualified Sign Up Self Test Test Partner• Join Microsoft Connect • Complete self- test •Pass formal test • Join TSA Net matrix using test with TekVizion• Join Microsoft Partner tool • Create Office LyncNetwork Server Quick Start • Sign test / support Guide• Sign NDA contract with TekVizion • Provide URL for SBA• Get access to for Technet web pageinteroperability • Review self-testspecification, test results with • MSFT promoteplan, and test tool Microsoft and qualified SBA to its TekVizion channelFor detail, visit the web site at http://technet.microsoft.com/UCOIPThe Microsoft UCOIP team can be contacted atmsucoip@microsoft.com
  30. 30. technet
  31. 31. msucoip@microsoft.com
  32. 32. http://technet.microsoft.com/en-us/library/ff799213.aspxhttp://technet.microsoft.com/en-us/library/gg398849.aspxhttp://lync.microsoft.com/en-us/why-choose-lync/Pages/case-studies.aspx
  33. 33. Branch Office Survivability – Real World Experiences Alex Beletsky Microsoft Solution Architect and PrincipalCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  34. 34. Business since 1999 Israel - Development & Engineering 2012 East Region Partner of the Year Northeast Partner of the Year 2012, 2011 & 2010Only Partner to Win 3 Consecutive Years 2011 Awards Voice & VTSP
  35. 35. • Implement a standard IM/Presence System for everyone in the company • Bring Web and Audio Conferencing in-house to realize savings • Provide ability to integrate into Video Conferencing platform when required • Provide a slow migration with little to no impact on the user base in a way where Cisco can be decommissioned in the future without re-architecting the solution• Implemented Lync in line with current Cisco Environment• Implemented reciprocal Dial plans to allow interoperability• Enabled Lync conferencing for all employees• Completed the project in 8 weeks from planning to fully deployed
  36. 36. • Implement Lync as a PBX • Competitive situation with Cisco • Implement a standard IM/Presence System for everyone in the company, including UK, Europe and China • Bring Web and Audio Conferencing in-house to realize savings for internal and external meetings • Cutover over a weekend• Upgrade Exchange to 2010 and implement UM• Bring up Lync alongside of Cisco for testing purposes• Implement SIP trunking for conferencing along side PRIs for inbound dialing• Deployed local Lync pool in Europe to serve that market• Improved employee productivity by allowing real-time access anywhere in the world without a VPN• Replaced WebEx with Lync conferencing which is saving money every month
  37. 37. Migrating to Unified Communications with Microsoft Lync July 2012 © 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential ProprietaryCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  38. 38. AudioCodes - Survivable Branch Appliance (SBA) Mediant 800 Mediant 1000 Mediant 2000Target Applications Small Branch Mid Density Applications High Density ApplicationsMaximum Channels 24 120 480Maximum Registered Users 500 1,000 1,000Supported Voice Configurations FXS, FXO, BRI, E1/T1 FXS, FXO, BRI, E1/T1 E1/T1 (Factory Configured) (Field Upgradable) (Software Scalability)LAN Ports 12 ports with POE 3 ports (MSBG only) noneVoice Coders G.711, G.726, G.723.1, G.729A, GSM-FR, MS-GSM, Microsoft RTASupported Operation Modes Media Gateway , MSBG (WAN Access, Media Gateway , MSBG (WAN Access, Media Gateway LAN & Data Routing) LAN & Data Routing) and E-SBC and E-SBCCPU Intel Atom 1.6 GHz Core2 Duo 1.5 GHz Core2 Duo 2.16 GHzFax and Modem Transport T.38 compliant (real time fax), Automatic bypass to PCM or ADPCMPower Supply Universal 90-260 V AC Universal 90-260 V AC or redundant AC Universal 90-260 V AC or redundant AC, or single -48 V DCPhysical 320mm x 345mm x 1U 1U high, 19-inch wide rack mount Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  39. 39. Partners: Get started with your NFR / Lab Discount!Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  40. 40. Our Next SessionCall Recording and Compliance with UCPartners: August 14, 2012 End-Users: August 16, 2012• Needs and Challenges• Applications for Call Recording• Compliance and Regulation• Best Practices - SmartTAP Call Recording• Customer Case Study Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  41. 41. Survey Time! 8 x iPad 3s $2,000 Vacation Voucher! We appreciate your feedback! Please complete the short survey http://www.surveymonkey.com/s/UCMIGRATION6Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  42. 42. Q/A and To Learn More:• Questions: Use the Q/A menu on Live Meeting• To request immediate follow-up: www.audiocodes.com/Lync• More on Lync solutions: • Whitepapers • Recorded webinars See us at: • Videos • Datasheets/Brochures• Social Media • LinkedIn - AudioCodes / Lync Resource Center Group Booth #808 • Twitter – @AudioCodes or @AlanDPercy October, 2-4, 2012 Austin, TX Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
  43. 43. Thanks! Alan D. Percy Alan.percy@audiocodes.com Twitter: @AlanDPercy More on Lync solutions at: www.audiocodes.com/Lync © 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential ProprietaryCopyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

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