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Introducing GoAlert: a brand-new on-call scheduling and notification open source product

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Your tech runs 24/7, but you don’t. In this Sensu Summit 2019 talk, Adam Westman, Sr. Engineering Manager at Target, shows off GoAlert, which allows engineers to get mobile notifications on critical alerts without having to constantly watch dashboards or work queues.

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Introducing GoAlert: a brand-new on-call scheduling and notification open source product

  1. 1. GoAlert A Brand New On-Call Scheduling and Notification Open Source Product – Adam Westman, Sr Engineering Manager, Measurement, Target Sensu Summit – September 2019 2
  2. 2. Contents customer focus open source learning product culture About Target Technology Journey Measurement Evolution GoAlert Feedback and Q&A ThemesAgenda 3
  3. 3. About Us Target has • 1,855 stores in the United States • 39 distribution centers in the U.S • 350,000 team members worldwide • Global locations in India, Hong Kong, China • 30 million guests shop our stores each week • 100 million shop our digital channels monthly 4
  4. 4. Guest Focused 5
  5. 5. Experience Centric 6
  6. 6. 7 Team Empowered
  7. 7. Technology Journey 8
  8. 8. 9 By McGhiever - Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=36871035
  9. 9. So Much Changed
  10. 10. Measurement Evolution Evolve with the Customer 11
  11. 11. Customers Product Model • Accountable for business outcomes • Design. Build. Support. • Operate in scrum teams; iterative development in sprints Agile / DevOps • Empathy • Full-stack • Experiment; test and learn • Continuous Integration, Continuous Deployment Team • De-layered, empowered organization. • Continue to hire engineering talent • Global footprint. One team across Minneapolis, Bangalore and Sunnyvale 12 Environment where our customers are operating Open Source • Advocate for use and contributions
  12. 12. Δ Culture  Δ Vocabulary
  13. 13. 14
  14. 14. Customers Functional • Easy to use • Automatic engagement • Self-service • Mobile Technical • Reliability • Open source • Minimize shared dependencies • Scalable to all teams • Secure 15 We learned that our customers cared about the following when on-call
  15. 15. 16 Automatically engage the right person, the right way, at the right time
  16. 16. Benefits L&M Reductions • Product consolidation • Internally built & run Simplification • Unified engagement process Increased Engineer Engagement • Care deeply about open source • Strong desire to give back to open source • Work visible 17 Target has realized the following benefits due to GoAlert
  17. 17. 18 Release Party
  18. 18. Getting Started https://GoAlert.me 19
  19. 19. 20
  20. 20. Sensu Go – GoAlert Handler https://github.com/target/sensu-go-goalert 21
  21. 21. Adam Westman Build Great Teams • Culture • Learning • People who want it Connect • @adamlwestman • linkedin.com/in/adam-westman Potential Future Talks/Interest • 3 Pillars of a Full-Stack Team: Customer Success, Product Engineering, Reliability Engineering • Metrics and Logs at Target Scale • Building Global Teams • Waterskiing and Wakeboarding • International Travel 22 Make engineers’ lives better

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