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The R.O.A.D to DevOps

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Dan Glass presentation at DevOps Connect: Rugged DevOps at RSA Conference 2016

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The R.O.A.D to DevOps

  1. 1. Dan Glass CISO American Airlines @djglass The R.O.A.D. to Rugged
  2. 2. Aircraft Control Domain (ACD) Airline Information Services Domain (AISD) Passenger Information and Entertainment Services Domain (PIESD) Flight and Embedded Control System Cabin Core System Administrative Functions Flight Support Cabin Support Maintenance Support In Flight Entertainment Passenger Internet Personal Electronic Devices Communication Systems Ground Systems
  3. 3. Pre- Sales Lead Booking Pre- Travel Travel Post- Travel
  4. 4. Rugged Systems Operational Excellence Actionable Intelligence Defensible Platforms
  5. 5. Rugged Systems Operational Excellence Actionable Intelligence Defensible Platforms
  6. 6. We will aid the business to develop and maintain RUGGED SYSTEMS that can survive in hostile environments. We will design these systems to be RESILIENT against attack. We will ensure systems are ADAPTABLE to changes in environment. We will ensure systems are TESTED repeatedly to ensure they meet enterprise standards.
  7. 7. Rugged Systems Operational Excellence Actionable Intelligence Defensible Platforms
  8. 8. We will strive to maintain OPERATIONAL EXCELLENCE to meet the increasing demands of a dynamic organization. We will build engagement and delivery processes to ensure RELIABLE services. We will standardize procedures across services to create a SUSTAINABLE environment. We will increase usage of automation and leveraged services to increase SPEED to market.
  9. 9. Rugged Systems Operational Excellence Actionable Intelligence Defensible Platforms
  10. 10. We will harvest, analyze, and rapidly convert large sets of data into ACTIONABLE INTELLIGENCE to enable quick decision-making. We will perform regular data source hygiene to ensure the data are CORRECT. We will ensure that data are MEANINGFUL by collecting the right data from the right systems. We will perform analysis to ensure only RELEVANT information is communicated.
  11. 11. Rugged Systems Operational Excellence Actionable Intelligence Defensible Platforms
  12. 12. We will develop, deliver, and maintain DEFENSIBLE PLATFORMS that protect enterprise information resources. We will develop common standards to ensure all platforms are HARDENED. We will design our platforms to SURVIVE against sustained attack. We will enable business activity by deploying EFFECTIVE defenses to mitigate malicious activity.
  13. 13. What problem are you trying to solve?
  14. 14. Use the R.O.A.D. when discussing products with vendors
  15. 15. Stop saying "best practice” Start saying “common practice”
  16. 16. Tooling enables the process Process enables the culture Culture enables further investment in tooling
  17. 17. Push for automation but understand that many see it as a threat to their livelihood
  18. 18. Build programs, not controls
  19. 19. Build partnerships
  20. 20. Be transparent, open, and empathetic
  21. 21. Embrace DevOps but make sure to keep giving legacy a squeeze now and then
  22. 22. Ingrain accountability into culture and processes
  23. 23. @djglass https://www.linkedin.com/in/djglass You can find Dan not contributing to social media at
  24. 24. #RuggedDevOps If you see something cool…
  25. 25. Thank You to Our Sponsors
  26. 26. Get today’s Rugged DevOps presentations in your inbox mmiller@sonatype.com

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