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Behavioral Integrity Ideas for Today and Tomorrow ©2008 Semih Altinay
Vision Statement <ul><li>By creating urgency on behavioral integrity, we will create an environment where we have committe...
Goal and Objectives <ul><li>Create a management style with integrity </li></ul><ul><li>Reduce employee churn </li></ul><ul...
Today’s Situation <ul><li>Customer Care Issues </li></ul><ul><li>Low Customer Survey Scores </li></ul><ul><li>Low Retentio...
How Did We Get Here? <ul><li>“Do as say; don’t do as I do” management style </li></ul><ul><li>“Just getting the sale out t...
Available Options <ul><li>Walking the walk </li></ul><ul><li>Selling with ethics </li></ul><ul><li>Creating more urgency o...
“… managers who show greater Behavioral Integrity have more committed employees who provide better service, which leads to...
Recommendation <ul><li>Be a better manager: </li></ul><ul><ul><li>Avoid casual over-promising </li></ul></ul><ul><ul><li>A...
John C. Maxwell’s Irrefutable Laws of Leadership <ul><li>The Law of the Lid </li></ul><ul><li>The Law of Influence </li></...
The Law of the Lid <ul><li>Leadership ability determines a person’s level of effectiveness  </li></ul>©2008 Semih Altinay
The Law of Influence <ul><li>The true measure of leadership is influence – nothing more, nothing less  </li></ul>©2008 Sem...
The Law of Process <ul><li>Leadership develops daily, not in a day  </li></ul>©2008 Semih Altinay
The Law of Navigation <ul><li>Anyone can steer the ship, but it takes a leader to chart the course  </li></ul>©2008 Semih ...
The Law of Respect <ul><li>People naturally follow leaders stronger than themselves  </li></ul>©2008 Semih Altinay
The Law of Magnetism <ul><li>Who you are is who you attract  </li></ul>©2008 Semih Altinay
The Law of Buy-In <ul><li>People buy into the leader, then the vision  </li></ul>©2008 Semih Altinay
The Law of Legacy <ul><li>A leader’s lasting value is measured by succession  </li></ul>©2008 Semih Altinay
Recommendation <ul><li>If things go as proposed we will  decrease : </li></ul><ul><ul><li>Employee churn to 10% </li></ul>...
Recommendation <ul><li>What to do next? </li></ul><ul><li>Start analyzing your store’s behavioral integrity </li></ul><ul>...
Questions?
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Integrity Presentation

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This presentation is to train leaders who are struggling in various areas of business. It has been especially effective with new managers.

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Integrity Presentation

  1. 1. Behavioral Integrity Ideas for Today and Tomorrow ©2008 Semih Altinay
  2. 2. Vision Statement <ul><li>By creating urgency on behavioral integrity, we will create an environment where we have committed employees, customers who see our company as a household name, and as a result, increased overall profitability. </li></ul>©2008 Semih Altinay
  3. 3. Goal and Objectives <ul><li>Create a management style with integrity </li></ul><ul><li>Reduce employee churn </li></ul><ul><li>Increase customer satisfaction through better service </li></ul><ul><li>As a byproduct of the above, increase overall profitability </li></ul>©2008 Semih Altinay
  4. 4. Today’s Situation <ul><li>Customer Care Issues </li></ul><ul><li>Low Customer Survey Scores </li></ul><ul><li>Low Retention Rate of Customers </li></ul><ul><li>High Employee Churn </li></ul>©2008 Semih Altinay
  5. 5. How Did We Get Here? <ul><li>“Do as say; don’t do as I do” management style </li></ul><ul><li>“Just getting the sale out the door” mentality </li></ul><ul><li>Trying to look good in raw numbers (revenue) </li></ul><ul><li>Taking shortcuts in training new employees </li></ul>©2008 Semih Altinay
  6. 6. Available Options <ul><li>Walking the walk </li></ul><ul><li>Selling with ethics </li></ul><ul><li>Creating more urgency on quality customer service </li></ul><ul><li>Taking the time on training employees the right way rather than taking shortcuts </li></ul>©2008 Semih Altinay
  7. 7. “… managers who show greater Behavioral Integrity have more committed employees who provide better service, which leads to happier guests and higher profits.” ©2008 Semih Altinay
  8. 8. Recommendation <ul><li>Be a better manager: </li></ul><ul><ul><li>Avoid casual over-promising </li></ul></ul><ul><ul><li>Acknowledge uncertainty </li></ul></ul><ul><ul><li>Speak awkward truths </li></ul></ul><ul><ul><li>Demand -and get- clear commitments </li></ul></ul><ul><li>Sell with ethics </li></ul><ul><li>Get your employees’ 100% commitment and trust </li></ul>©2008 Semih Altinay
  9. 9. John C. Maxwell’s Irrefutable Laws of Leadership <ul><li>The Law of the Lid </li></ul><ul><li>The Law of Influence </li></ul><ul><li>The Law of Process </li></ul><ul><li>The Law of Navigation </li></ul><ul><li>The Law of Respect </li></ul><ul><li>The Law of Magnetism </li></ul><ul><li>The Law of Buy-In </li></ul><ul><li>The Law of Legacy </li></ul>©2008 Semih Altinay
  10. 10. The Law of the Lid <ul><li>Leadership ability determines a person’s level of effectiveness </li></ul>©2008 Semih Altinay
  11. 11. The Law of Influence <ul><li>The true measure of leadership is influence – nothing more, nothing less </li></ul>©2008 Semih Altinay
  12. 12. The Law of Process <ul><li>Leadership develops daily, not in a day </li></ul>©2008 Semih Altinay
  13. 13. The Law of Navigation <ul><li>Anyone can steer the ship, but it takes a leader to chart the course </li></ul>©2008 Semih Altinay
  14. 14. The Law of Respect <ul><li>People naturally follow leaders stronger than themselves </li></ul>©2008 Semih Altinay
  15. 15. The Law of Magnetism <ul><li>Who you are is who you attract </li></ul>©2008 Semih Altinay
  16. 16. The Law of Buy-In <ul><li>People buy into the leader, then the vision </li></ul>©2008 Semih Altinay
  17. 17. The Law of Legacy <ul><li>A leader’s lasting value is measured by succession </li></ul>©2008 Semih Altinay
  18. 18. Recommendation <ul><li>If things go as proposed we will decrease : </li></ul><ul><ul><li>Employee churn to 10% </li></ul></ul><ul><ul><li>Amount of time and money spent on training new employees over and over </li></ul></ul><ul><li>If things go as proposed we will increase : </li></ul><ul><ul><li>Our Prime Conversion to 80% </li></ul></ul><ul><ul><li>Customer survey scores to 92% </li></ul></ul><ul><ul><li>Overall profitability to $100,000 per location! </li></ul></ul>©2008 Semih Altinay
  19. 19. Recommendation <ul><li>What to do next? </li></ul><ul><li>Start analyzing your store’s behavioral integrity </li></ul><ul><li>Watch your employees and listen in to their sales </li></ul><ul><li>Correct dishonest behavior right away </li></ul><ul><li>Make sure to always lead by example </li></ul><ul><li>Practice what you preach at all times </li></ul>©2008 Semih Altinay
  20. 20. Questions?

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