Gainsight-Sales-Velocity-2014-drive-growth-with-customer-success

539 views

Published on

Andrew Marks, Head of Customer Success, Voxer, with Mike Schmidt, Vice President of Sales, Gainsight

Published in: Software
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
539
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Gainsight-Sales-Velocity-2014-drive-growth-with-customer-success

  1. 1. 2014 Gainsight, Inc. All rights reserved. Drive Growth with Customer Success Sales Velocity 2014 Mike Schmidt, VP of Sales
  2. 2. 2014 Gainsight, Inc. All rights reserved. Our Vision Transactional Economy Subscription Economy Vendor Success Customer Success Vendor Success Customer Success
  3. 3. 2014 Gainsight, Inc. All rights reserved. Customer Success Challenge High Touch Low Touch No Touch JUST-IN-TIME (early warning, adoption, etc.) AUTOMATED (nurture, webinars, etc.) PRO-ACTIVE (QBR, Best Practices, etc.) STRATEGY ENTERPRISE MID- MARKET SMB SEGMENT
  4. 4. 2014 Gainsight, Inc. All rights reserved. How It Works Data Science Aggregate Analyze Health Score Risk AlertsCustomer360 Real-time Activity Milestones Automate Predictive Playbooks Case Creation Customer Success Best Practices Force.com Platform Upsell Alerts Automated Email Matrix Data Analytics Platform Suppor t Usage CRM Surveys Billing ERP Mktg.
  5. 5. 2014 Gainsight, Inc. All rights reserved. Matrix Data Architecture Gainsight Drives Success & Growth Reduce Churn “Headwind” Increase Up-Sell “Tailwind” Scale Team Efficiently Source: Measuring the ROI of Customer Success Management Solutions - Mainstay Company What? 5%-8% 5%-11% 25%Why?* How? Aggregate Gainsight Customer360 Analyze Gainsight 4-D Analytics Automate Gainsight Predictive Playbooks
  6. 6. About Voxer Business •Listen live or listen later: voice is sent in real-time and simultaneously recorded •Communicate one-on-one or in groups with up to 500 contacts •Share photos, text and location Instant Voice. Anytime, Anywhere.
  7. 7. About Voxer Business The Push-to-Talk You’ve Been Waiting For • Get maximum interoperability -iPhone, Android, Windows Phone 8 and Desktop -Works over 2G, 3G, 4G and WiFi -Communicate across carriers -Works internationally •Proprietary technology with more than 100 issued patents
  8. 8. “The World’s Top 10 Most Innovative Companies in Mobile” 2013 Best Overall App Best Social Business App 2014 Cool Tools in Unified Communication 2014 People Have Taken Notice

×