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Habits of Highly Successful Agile Organizations

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Transitioning to Agile can be challenging. You have probably been told what you're supposed to do and the process everyone will follow. But that's easier said then done, isn't it? You're left wondering how people are supposed to interact and how the organizational culture is going to change.
Do you speak up and help define requirements, or do you sit back and do what you're told?
Do you leave programmers alone so they can get stories completed faster, or do you work closely with them to understand defects?
How do our interactions change with managers and executives?
... and what does it all really look like?

Having been through Agile transitions that have succeeded and failed, Selena will examine the trends that led to different outcomes. You'll be surprised to discover that a successful Agile transition is more than process, techniques and collaboration alone. Join this session to learn the key habits that will transform you and your organization into an Agile success story.

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Habits of Highly Successful Agile Organizations

  1. 1. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Key Habits of Highly Successful Agile Organizations DelesieSolutions.com@sdelesie
  2. 2. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Who Am I? Speaker &Trainer Tester Soft Skills Conferences Coach Testing Agile Writer Selena Articles MOM At Heart Dancer Agile Workshops Health Testing Book Sporadic Blog
  3. 3. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. I’m confused! Agile doesn’t work! What do I actually do? My manager tells me what to do. The product owner won’t listen to us. Programmers are too busy to work with us. We’re Agile!
  4. 4. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Problems We’ll Avoid • Unhappy customers ! • Team members working in silo’s! • Missing deadlines, low quality! • Micro-management! • Working the process! • Code ‘thrown over the wall’, tested later! • “That’s the way it is”
  5. 5. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Benefits We’ll Receive • Customers LOVE us! • Team members are engaged! • Frequent high-quality, on-time delivery! • Teams are trusted and respected! • High focus and commitment! • People love working together! • Teams exceed expectations
  6. 6. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. New Agile Culture Myths DO Agile People are immediately committed, confident, comfortable Managers let go and support Product Owners trust teams Entire company is Agile, right? ScrumMaster/PM coaches people
  7. 7. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. New Agile Culture Realities DO Agile People are initially uncertain, confused, uncomfortable Managers initially micro-manage Product Owners trust customers first Rarely is anyone else Agile ScrumMaster/PM runs the process
  8. 8. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. What I Discovered • Culture plays a big part in whether Agile helps or hinders! • There are key ingredients across success stories (and failures)! • Mindset and behaviour are more important than the process! • Change is hard! • People want to enjoy their work and be successful
  9. 9. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Missing Ingredients EVERYONE needs coaching! to change ! mindsets and behaviours BE Agile
  10. 10. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Common Values Clover Culture Communication Competence Collaboration Cultivation Commitment Creativity Clarity Connection Agile Succeeds With
  11. 11. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Common Values Team Charter! Standups! Interactions! Reviews! Retrospectives Attitude Behaviour Commitment Start with a common base
  12. 12. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Connection ! ! Person Mind Emotions Commonalities Customers Product Owners Managers PM / SM Colleagues Build connections to people
  13. 13. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Clarity Experience Design Requirements Motivators! Goals! Influencers Succeed by understanding
  14. 14. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Creativity Open Mind Testing Designing Story Telling Simplicity Innovation Questioning Reporting Succeed by breaking the mold
  15. 15. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Commitment Be Accountable Do What it Takes As a Team Focus Succeed through dedication
  16. 16. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Collaboration Standups! Design! Code! Test! Reviews! Retrospectives Frequent & Transparent Shared Vision Power of 3 Succeed by working together
  17. 17. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Cultivation Continuous Improvement! Serve and Excel Growth! Development Healthy Conflict! Encouragement! Succeed by growing people and teams
  18. 18. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Competence Professional! Freedom Craftsmanship! Practice Learning! Coaching Continuous Improvement! Pursuit of Excellence Succeed through mastery
  19. 19. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Communication • Inquiry! • Dialogue! • Conversation! • Understanding! ! Constructive! Open, Honest! Listening! Proactive Seek to understand and be understood
  20. 20. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Testers Programmers Customers Learn Find Bugs Report Meaningful Lean & Mean Early & Often Application Designs Requirements Communication
  21. 21. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Case Study • Team of 5! • New technology, pressing deadlines! • New developers ! • Worked the process! • ... Special ingredients! • High quality, on time, on budget! • Happy customers Common Values Clover ! Culture Communication Competence Collaboration Cultivation Commitment Creativity Clarity Connection
  22. 22. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Common Mistakes • Blame and demands! – People afraid to speak up and step up! • Relentless deadlines & unsustainable pace ! – No slack to learn, communicate, improve! • Complacency! – Lacking push to excel and try new things! • Metrics and control mechanisms! – People work to satisfy controls, not goals! • Individual rewards! – People focused on self, not team and goals
  23. 23. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Benefits • Customers LOVE us! • Team members are engaged! • Frequent high-quality, on-time delivery! • Teams are trusted and respected! • High focus and commitment! • People love working together! • Teams exceed expectations
  24. 24. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. “Culture isn’t just one aspect of the game – it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.” ! ! Lou Gerstner, Who Says Elephants Can’t Dance?
  25. 25. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Agile Culture Success BE Agile People are confident, engaged, focused, happy, and work closely together Managers trust and support teams and individuals Product Owners trust teams and customers, yet challenge them Agile is prevalent across the company - top to bottom, left to right ScrumMaster/PM coaches to improve behaviours and process
  26. 26. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. Next Steps • Evaluate your Culture! – Where are you lacking?! – Who can you better work with and in what way?! – What approaches/techniques can you improve? What 3 actions will you take this week to improve your Culture?
  27. 27. This work is licensed under the Creative Commons Attribution 3.0 Canada License.! View a copy of this license. @sdelesie DelesieSolutions.com Thank you Selena Delesie

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