From the SMX East Conference in New York City, September 27-29, 2016. SESSION: Your Mobile PPC Sucks (But It Doesn't Have To!). PRESENTATION: Your Mobile PPC Sucks (But It Doesn't Have To!) - Given by Maddie Cary, @maddiemarketer - Point It, Director of Paid Search. #SMX #31B1
2. #SMX #31B1 @MaddieMarketer
Director of Paid Search at Point It Digital Marketing
Based in Seattle, WA
Oversee $35M+ in Yearly Media
Global SEM Program Lead
20 Person Team
30 Languages
60 Markets
HUGE Beyoncé fan
13. #SMX #31B1 @MaddieMarketer
Should I test targeting mobile in PPC?
“We aren’t optimized for mobile”
“Our customers don’t use mobile”
“We can’t prioritize mobile right now”
“We don’t need mobile to drive growth”
OH MY GOD
TURN IT OFF!
WE’RE NEVER
TARGETING
MOBILE AGAIN
“We don’t have mobile-specific products”
Mobile performance
not exactly equal to
Desktop
SURE! NOPE
17. #SMX #31B1 @MaddieMarketer
What’s going on with mobile in your industry?
TRAVEL ELECTRONIC
S
E-COMMERCE B2B
In 2015,
conv rates
grew
+88%
on mobile
travel
sites
(Google MicroMoments)
Mobile’s
influence is
4.6x
its role as a
sales channel
for
electronics
(Google AdWords mLab Study)
Mobile
e-Commerce
is growing
300x
faster
than
e-Commerce
(Coupofy Study)
34%
of executives
didn’t
purchase
because of a
non-mobile
friendly
interface
(Google & Forbes Insights)
18. #SMX #31B1 @MaddieMarketer
How about outside of our US bubble?
Countries like
Spain, Singapore,
Japan, South Korea,
& China
expect to find you
on a mobile device
Because most
ONLY use a
mobile device!
21. #SMX #31B1 @MaddieMarketer
Have you automatically opted out?
+20%
revenue growthFor one of our
beauty brand clients,
mobile PPC
set up took
only 1 hour…
22. #SMX #31B1 @MaddieMarketer
Think you’re “too big” to worry about mobile?
Enterprise client
decided to test mobile
Sure, mobile only
added +5% lift
But who wants to
tell their boss
they missed out on
$4M in revenue??
95%
5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Desktop/Tablet Mobile
$3.7M
in
additional
revenue
23. #SMX #31B1 @MaddieMarketer
Or maybe “too small” to do mobile right?
Small insurance client, competing with big fish!
Decided to test opening up
mobile bid modifiers beyond -90%
7.9%
25.5%
Before After
3.6%
4.7%
Before After
11
99
Before After
CTR up
+223%
CVR up
+31%
Conv up
+800%!
27. #SMX #31B1 @MaddieMarketer
Peak into Google Analytics…
Mobile assisted in 40% of total conversions, but
only got credit for 29%
It also assisted in $13K in revenue that
it didn’t get full last-click credit for
32. #SMX #31B1 @MaddieMarketer
Look to search intent & trending queries
42%
of searchers
have started using
voice search
in the last
6 months
33. #SMX #31B1 @MaddieMarketer
Don’t underestimate the power of local search
Searches containing
“near me” have
DOUBLED
in just the
last year
34. #SMX #31B1 @MaddieMarketer
Oh, and don’t rule out those purchase-intent searches!
52%
of shoppers plan to use
a smart phone for
holiday shopping
before visiting a store
82%
will consult their phone
while in a store
36. #SMX #31B1 @MaddieMarketer
We can’t track everything
Cross-device conversions
are estimates (but getting smarter)…
Online to offline is can be a
black hole for some…
Signed-in users only gets us a
certain percentage of the audience…
Beacons are being used,
but aren’t widely adopted…
Mobile makes marketers’ lives HARDER! UGH!
But we can’t igore it. It makes searchers lives’ EASIER
40. #SMX #31B1 @MaddieMarketer
Leverage third-party bidding tools!
Is your bidding tool adjusting
mobile bid modifiers?
At what frequency?
Can budget & performance
projections be done for mobile
specifically?
What is your tool’s timeline for
supporting the return of
device-specific bids?
42. #SMX #31B1 @MaddieMarketer
The mobile-preferred ad must-haves
LINK ‘EM
SEPARATE
‘EM
LOAD ‘EM
REMIND ‘EM
Use them
mobile sitelinks!
Key details in
Headline & DL1
End DL1 with
punctuation
Use m. or /mobile in
Display URLs
45. #SMX #31B1 @MaddieMarketer
The mobile-preferred ad must-haves
LINK ‘EM
SEPARATE
‘EM
LOAD ‘EM
REMIND ‘EM
Use them
mobile sitelinks!
Key details in
Headline 1 & 2
End DL1 with
punctuation
Use m. or /mobile in
Display URLs
48. #SMX #31B1 @MaddieMarketer
I AM STUPID, MAKE IT EASY FOR ME
“A drunk person
should be able to
convert on your
mobile site”
- Erin Sagin, Wordstream
49. #SMX #31B1 @MaddieMarketer
The mobile landing page must-haves
SHORT
PATHS
EASY ENTRY
SHORT
FORMS
SPEEDY LOAD
The fewer steps to
convert, the better!
Only the absolutely
necessary
Adjust <input type=
in form code
Slow page load?
I’M BOUNCIN’
56. #SMX #31B1 @MaddieMarketer
Up to
90%
of consumers’
monthly mobile time
is spent in apps
(Flurry Analytics Study)
No, but really, people love mobile apps…
First off, who the hell am I?
My name is Maddie Cary, I’m a Sr Client Manager at Point It Digital Marketing in Seattle. I’m the Global SEM Program Lead for Point It’s largest client, helping guide a 20 person client team who oversees 60 markets’ PPC accounts across 30 languages. I also created & run Point It’s training program. And you’ll soon quickly discover as we go through this presentation that I love – no, am OBSESSED, with Beyonce.
First off, who the hell am I?
My name is Maddie Cary, I’m a Sr Client Manager at Point It Digital Marketing in Seattle. I’m the Global SEM Program Lead for Point It’s largest client, helping guide a 20 person client team who oversees 60 markets’ PPC accounts across 30 languages. I also created & run Point It’s training program. And you’ll soon quickly discover as we go through this presentation that I love – no, am OBSESSED, with Beyonce.