Seamless conference 2012 ipart presentation

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  • Seamless conference 2012 ipart presentation

    1. 1. Independent Pricing and Regulatory TribunalIPART Case studySeamless integration with TRIMAnita Martincic & Diana PavkovicNovember 2012
    2. 2. Overview Who is IPART IPART’s Submissions project Before and After - IPART’s Submission process Live demo Outputs & Learnings? Q&A 2
    3. 3. Who is IPART The NSW independent economic regulator Primary function - determine prices on government monopolies Secondary function - economic research work requested by Government Legislative requirements – extensive consultation with stakeholders e.g. written submissions Knowledge information & content intensive  current database contains: 2400 documents including reports 6500 submissions 3
    4. 4. The submissions problemStakeholder issues Internal business process issuesCould not lodge submissions 12 steps to complete 1 submissiononlineReceipt of submission was not Multiple website systems to publish aconsistent submissionTime lag between lodging and Risk relating to confidentiality of contentpublishing submissionConfusion re which channel to Duplication of metadatause for lodging submissions Different file formats received Central Govt. resourcing freeze (5 staff) Increase in Submission numbers 4
    5. 5. Pre project phase Project Team  IPART Project manager that understood TRIM, IPART’s submissions process and databases Website database officer + internal admin staff  External Seamless CMS Design agency Communication consultants Discovery and requirements gathering - internal and external stakeholders Board buy-in RFQ process  Assessed various CMS products  A product that integrated with TRIM two ways  Reference site checks/visits 5
    6. 6. Submissions Process BACKEND SEAMLESS CMS TRIM FRONT END WEBSITE LG Council Portal Website Content Submissions 6
    7. 7. Before - IPART Submissions process 7
    8. 8. The journey TRIM CMS TRIM out of the box solution conflicted with our current use of TRIM TRIM customisation was required Useability Focus on content author usability CMS learning Our information in the CMS tree structure Ongoing learning Communication Project members, board, internal and external stakeholders 8
    9. 9. After - IPART Submissions process 9
    10. 10. Live Demo 10
    11. 11. Outputs External stakeholder uptake  Online solution for submissions Internal stakeholders gains  1 System for website publishing  Intuitive website publishing process  Automation and Integration with TRIM New integrated platform to continue to grow 11
    12. 12. Learnings Technical environment assessment - we did not foresee technical issues with firewalls to get the website and TRIM communicating TRIM Knowledge – no internal resource and we relied on Seamless for the technical TRIM skills  Having an In-house TRIM expert would have been easier to deliver the TRIM component  Organic growth – requires an expansion of the TRIM Bridge – we are currently mapping out Website maintenance - we assumed we could grow and maintain our website with existing resources  In-house website developer is required New internal processes – ongoing training and hand holding 12
    13. 13. Independent Pricing and Regulatory Tribunal www.ipart.nsw.gov.au Q&AThank you

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