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Lessons from SEA Summit13


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Katie Hanners of Catholic Charities Fort Worth shares practical lessons in hiring, differences between pro bono and volunteers, ten lessons for social enterprises and more at a workshop hosted in June 2013 by the Social Enterprise Alliance North Texas Chapter.

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Lessons from SEA Summit13

  1. 1. Social Enterprise Alliance
  2. 2. Agenda 1. Lessons in Scaling • Scaling Makeover, David Carleton, Director Catalyst Kitchens & Dr. Richard Kohl, Principal Learning and Leading for Large Scale Change 2. Lessons in Pro Bono • Building a Market for Amazing Pro Bono Talent, Aaron Hurst, President & Founder Taproot & Jennifer Lawson, Executive Director A Billion + Change 3. Lessons in Hiring • Hire Smarter: A Roadmap to High Impact Hires for Social Enterprise, Kevin Flynn, Vice President of Recruitment Commongood Careers
  3. 3. Agenda, cont. 4.Fundamentals for Retail Enterprises •Sustainable Growth: Tales of a New York City Twenty-Something, David Raper, Vice President of Retail Thrift Housing Works 5.Fundamentals for Service Enterprises •Alternative Staffing: A High Performance Enterprise Strategy for Workforce Development, Janet Van Liere, Senior Business Consultant The ICA Group & Mike Wynne, President & CEO Emerge 6.Lessons for Social Entrepreneurs •Secrets to Building a Game Changing Organization, Aaron Hurst, President & Founder Taproot
  4. 4. Lessons in Scaling 1. Impact 2. Scope 3. Reach 4. Equity
  5. 5. Successful scaling must address 1. Reach 2. Impact (outcomes not outputs!) 3. Sustainability 4. Equity 5. Cost 6. Time Capacity – Ability of the organization to deliver at the desired scale Capability – Ability of the organization to deliver and implement a program with fidelity and quality
  6. 6. Mechanisms for Scaling 1. Expansion of the original organization 2. Replication to other organizations 3. Collaboration with other organizations 4. Virtual/Demand Driven
  7. 7. Action Plans for Scaling 1. Advocacy 2. Fundraising 3. Capacity and Capability Building
  8. 8. Lessons in Pro Bono • 500 times the output of a regular volunteer • Requires a formal MOU • Search on Taproot Look for employee advocate to carry your project forward. Using internal employees to vet projects is typical of most companies, otherwise they would be overrun. • Think RESOURCEFULLY not in terms of limitations or constraint • Typical pro-bono would be: legal, HR, marketing, recommending business models, cost structure, capacity development, strategy, operations, etc.
  9. 9. Defining the Project Scope 1. Use the readiness roadmap from 2. Ask general questions – pro bono workers want to define the solution 3. Do not limit your pro bono team by your ideas
  10. 10. Why Companies Participate 1. Attracts employees 2. Do the right thing 3. Gain business through links in business 4. Engages employees • Engaged employees produce 40% more in profit, and 178% higher revenues 1. Conclusion: don’t be afraid to ask for Pro Bono help
  11. 11. Lessons in Hiring 1. Know the Market 2. Employer Brand 3. Target and Pursue 4. Evaluate
  12. 12. Fundamentals for Retail Enterprises 1. Product 2. People 3. Profitability  Customers are shoppers, not philanthropists  Sell what we have versus source what our customers want
  13. 13. Fundamentals for Service Enterprises 1. Study the market and find your niche 2. Learn your customer’s businesses 3. Operate professionally 4. Listen to customer’s, businesses, and workers 5. Leverage sponsors and partner organizations 6. Adapt to changing conditions
  14. 14. 10 Lessons for Social Entrepreneurs 1. Tension is critical to success 2. Hire ambitious talent and let them stretch 3. Create a strong, simple hook 4. Design matters 5. Be resourceful not cheap
  15. 15. 10 Lessons for Social Entrepreneurs, cont. 6. Ask for help 7. Be a shark 8. Be inspired by NO 9. Don’t confuse organizational survival with success? 10.Don’t give budgets too much power
  16. 16. One Last Lesson Fail Fast & Often
  17. 17. Contact Information Katie Hanners Director of Business Ventures 817-289-2797