BY Charles Randles & Simon Stanton

1. Creating the Concept Store
Redefining Retail for Financial Services
Charles Randles, Enterprise Coach, Suncorp
t: @charlesrandles
Simon Stanton, Project Manager, Suncorp

2. The Challenge:
“Redefine Retail for Financial Services”

6. Core Principles
Transparency Collaboration
Customer
Focus
Iterative
Delivery
Trust

7. Image: © W. Siegmund
Direction Focus Execution

8. Direction
Vision Mission
“We’re going to redefine Retail for Financial
Services”
“We’re going to open a Concept Store in
Parramatta on 5/12/16”

9. Focus
Understanding Commitment
“I understand what the
Concept Store is going to be”
“I know what we need to do to
deliver the Concept Store”
Alignment
“My team will deliver the
detailed design by 5/9/16”

10. Accountability
Authority
Transparency
Trust Execution

11. Things Will Go Wrong
Weekend
Trading
AV
Displays
Multi
Brand
Staff
Training
Passbook
Printers

12. A High-Performing Team
Trust Collaboration Resilience
© Physolamuse, Wikipedia

13. Stick to the Basics
What We Learned
Direction, Focus,
Execution
Mastery, Purpose,
Autonomy
Accountability =>
Authority
Transparency =>
Trust
Trust +
Collaboration =
Resilience