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Collaboration	Workbook
Craig	Brown
Heart	of	Agile	|	Collaboration
Scrum	Australia	|	2018	edition
Your	Story
What was	the	situation
What	happened	that	demonstrated	collaboration?
What	made	the	collaboration	great?
What	d...
Scrum	Context
Scrum	&	Collaboration
One	team	with	shared	goals
Getting	to	“done”	together
Getting	and	sharing	feedback	
to...
Do	this,	please
1.	Fill	in	this	workbook	to	help	think	about	what	collaboration	means	
for	you,	and	how	you	want	to	improv...
Agenda
1. Your	story
2. Know	why	collaboration	is	valuable
3. Know	what	collaboration	looks	like
4. Understand	the	cost	of...
collaboration	is	valuable
List	at	least	three	reasons	why	we	think	collaboration	is	valuable.
Your	horizons
Me
My	team
Our	company
Our	
customers
Our	
community
Horizon Benefits	of	collaboration
Me
My	team
Our organi...
Your	horizons
Me
My	team
Our	company
Our	
customers
Our	
community
Horizon Benefits	of	collaboration
Me
My	team
Our organi...
What	collaboration	looks	like
1.What	does	
collaboration	look	
like	for	you	today?
1.What	does	better	
collaboration	look	...
1.You
The	team
The	company
The	customer
The	community
Understand	the	cost	of	Collaboration
List	the	most	important	costs	o...
System	conditions	that	foster	collaboration
1. List	things	that	
encourage	and	
discourage	
Collaboration.
2. Circle	the	o...
Diagnose	the	situation
Model	the	system;	parts,	connections,	contexts	and	people?
What	incentives	and	disincentives	are	ba...
Tools	for	collaboration
Examples;
• Colocation,	travel	and	AV	infrastructure
• Slack,	etc
• Visualization
• Shared	goals
•...
Permission	to	act
Remember	this;
• People	need	to	know	what	your	authority	is	
based	upon
• Match	your	use	of	power	and	au...
Hypothesis/Hunch Experiment Measure/Check
Experiment	forward
What	will	you	do	next	month?
Found	in	my	research
Locus	of	concern
Me
My	team
Our	company
Our	customers
Our	
community
• Bringing	diverse	skills	and	knowledge	
together
• D...
What	collaboration	looks	like
1. What	does	
collaboration	look	
like	for	you	
today?
2. What	does	better	
collaboration	lo...
System	conditions	that	foster	collaboration
• Recognize	what	
things	encourage	
and	discourage	
Collaboration
• Let’s	make...
Responses	so	far
What	did	we	do?
On	the	17th May	we	hosted	a	Heart	of	Agile	meetup here	in	
Melbourne	and	asked	attendees	to	work	though	a	...
Look	at	what	we	
found
I	read	through	the	results	and	categorized	
the	answers	against	Dr Neil	Preston’s	
taxonomy.	
This	...
Look	at	what	we	
found
I	read	through	the	results	and	categorized	
the	answers	against	Dr Neil	Preston’s	
taxonomy.	
This	...
Not	good
end	up	in	boring	meetings
it	doesn't
people	talking
getting	different	team	to	interact	
with	another	team
collabo...
Look	at	what	we	
found
I	categorized	the	110	responses	
into	30	categories	and	counted	
how	many	came	up	in	the	better	
1,...
Look	at	what	we	
found
Collaboration	doesn’t	come	free.	I	asked	
you	to	consider	the	costs	of	collaboration	at	
five	diffe...
Look	at	what	we	
found
Shared	Purpose	
is	the	number	one	
opportunity	to	
improve	
collaboration.
0
2
4
6
8
10
12
14
16
18...
The	implications…
• We	could	do	with	help	mapping	out	a	pathway	to	better	
collaboration
1.We	have	a	shared	view	on	the	
v...
Want	more?
Global
Heart	of	Agile
http://heartofagile.com
Local
Heart	of	Agile	Melbourne	meetup	
https://www.meetup.com/en-...
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8 steps to collaboration

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by Craig Brown

This session is a structured walk-through the ideas around collaboration. I’ll be introducing key ideas and then leading participants through a workbook of eight questions that help people understand collaboration, why it is important and how they can take action to increase collaboration at their workplace.

People like the idea of collaboration, but have fuzzy ideas about what it is and what good collaboration looks like. This will help them think about collaboration in a more structured way and see opportunities for improvement in their own context.

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8 steps to collaboration

  1. 1. Collaboration Workbook Craig Brown Heart of Agile | Collaboration Scrum Australia | 2018 edition
  2. 2. Your Story What was the situation What happened that demonstrated collaboration? What made the collaboration great? What did you learn from your observation? Describe a situation where you saw excellent collaboration at work
  3. 3. Scrum Context Scrum & Collaboration One team with shared goals Getting to “done” together Getting and sharing feedback together Learning together The essence of Scrum is a small team of people. The individual team is highly flexible and adaptive. These strengths continue operating in single, several, many, and networks of teams that develop, release, operate and sustain the work and work products of thousands of people. They collaborate and interoperate through sophisticated development architectures and target release environments. - the scrum guide
  4. 4. Do this, please 1. Fill in this workbook to help think about what collaboration means for you, and how you want to improve. 2.Repeat the workbook online to help us study what collaboration is for people, and what we are collectively doing about it. https://goo.gl/sRvREN 3. Try this workbook as a retrospective activity with your team
  5. 5. Agenda 1. Your story 2. Know why collaboration is valuable 3. Know what collaboration looks like 4. Understand the cost of Collaboration 5. Diagnose the situation 6. Understand the people 7. System conditions that foster collaboration 8. Tools for collaboration 9. Permission to act 10. Experiment forward Questions first. Then I share information that I have gathered.
  6. 6. collaboration is valuable List at least three reasons why we think collaboration is valuable.
  7. 7. Your horizons Me My team Our company Our customers Our community Horizon Benefits of collaboration Me My team Our organization Our customers Our community
  8. 8. Your horizons Me My team Our company Our customers Our community Horizon Benefits of collaboration Me My team Our organization Our customers Our community
  9. 9. What collaboration looks like 1.What does collaboration look like for you today? 1.What does better collaboration look like? And better? And better?
  10. 10. 1.You The team The company The customer The community Understand the cost of Collaboration List the most important costs of collaboration Me My team Our company Our customers Our community
  11. 11. System conditions that foster collaboration 1. List things that encourage and discourage Collaboration. 2. Circle the ones that you can make a difference to. Encourage Discourage
  12. 12. Diagnose the situation Model the system; parts, connections, contexts and people? What incentives and disincentives are baked into the system? What are the sources of authority that people use? Pay attention to the power dynamics; who lifts people up and who shuts people down? How and why? What interventions can you try? How do you know they will work? Do you act with consent or not? What use of power and authority are you going to employ? Does it fit with the target? What leverage points exist in your situation?
  13. 13. Tools for collaboration Examples; • Colocation, travel and AV infrastructure • Slack, etc • Visualization • Shared goals • Agreements on how we operate • Shared spaces • Quiet spaces • Meeting rooms • Whiteboards What are the current gaps in your tooling and physical setup?
  14. 14. Permission to act Remember this; • People need to know what your authority is based upon • Match your use of power and authority • Getting permission • Building trust on behavior and knowledge • Change management is a shared journey What things should you focus on to increase collaboration?
  15. 15. Hypothesis/Hunch Experiment Measure/Check Experiment forward What will you do next month?
  16. 16. Found in my research
  17. 17. Locus of concern Me My team Our company Our customers Our community • Bringing diverse skills and knowledge together • Diversity also tends to mirror the real world (where customers live) so you get more empathy and insights • You care about your team mates and put in energy and effort for them • We want to impress our team mates • You learn to trust in your team members and can shortcut to results • Safety in numbers
  18. 18. What collaboration looks like 1. What does collaboration look like for you today? 2. What does better collaboration look like? 3. And better? 4. And better? Dr Neil Preston, from Perth
  19. 19. System conditions that foster collaboration • Recognize what things encourage and discourage Collaboration • Let’s make a list. Encourage Discourage Ask permission Go first Be consistent Do what you say you will do Admit mistakes and apologize Know everyone is doing their best Admit when you don’t know Ask for help Shared goals Shared spaces Coach your peers Be authentic Act with integrity Know the boundaries and rules Know when to break them Coherent values and behaviors Be honest Be kind Competing goals Unclear goals Unclear boundaries Unclear decision making protocols Scarce resources Competition over collaboration Individually assigned tasks and activities Uncertainty about the future Personal consequences Incongruent behavior Not knowing people
  20. 20. Responses so far
  21. 21. What did we do? On the 17th May we hosted a Heart of Agile meetup here in Melbourne and asked attendees to work though a printed workbook while Craig led a discussion via a projected version of the workbook. Participants wrote their answers down, sometimes only partially answering questions. Subsequent to the meetup Craig also posted the workbook as a google form and gathered a handful of additional responses, but the majority of responses were collected in the meetup. The workbook asked participants to answer a number of questions about collaboration to help people reflect on what it looked like for them and what they could aspire to. We named the workbook “The 8 Steps to Collaboration.” Survey Analysis Findings Insights
  22. 22. Look at what we found I read through the results and categorized the answers against Dr Neil Preston’s taxonomy. This is where a crowd of Meetup going Advanced Agile practitioners rated their collaboration capabilities. Benchmarks for my evaluation: Co-creation - sharing problems and soft boundaries on roles and responsibilities Collaboration – working together on solutions, sharing knowledge, helping each other Cooperation – working as instructed but generally without conflict What does collaboration look like for you today?
  23. 23. Look at what we found I read through the results and categorized the answers against Dr Neil Preston’s taxonomy. This is where a crowd of Meetup going Advanced Agile practitioners rated their collaboration capabilities. Benchmarks for my evaluation: Co-creation - sharing problems and soft boundaries on roles and responsibilities Collaboration – working together on solutions, sharing knowledge, helping each other Cooperation – working as instructed but generally without conflict 0 2 4 6 8 10 12 14 16 18 Collaboration today Competition Compliance Cooperation Collaboration Co-creation What does collaboration look like?
  24. 24. Not good end up in boring meetings it doesn't people talking getting different team to interact with another team collaboration is mainly informal/subversive Working together for a common goal common goal, at the same time (synchronization), mutual dependency work on google drive work on my workbook, look at other's answers when finished non active discussion different people work together delegated, adhoc and enthusiastic Ritualised around planning & retrospectives & stand-ups strong in teams at the coalface but weak at higher levels common issues sharing common goal happy to help culture accountability saying hi to people on my team share information common goals of the day (I think, very unclear writing) teamwork People taking more responsibility, talks, asking questions, getting involved co-location, open discussion Calling a meeting, reading confluence articles, reaching out to people directly or via group emails People coming together to work on problem/fire fighting Acceptance of different ideas, learning from peers, lunch together meetings, brainstorming in groups Fun, accelerated improvement, happy culture, buzz/noise Some brainstorming, sharing, new ideas, active listening, boundaries, problem to address working in a team valuing everyone’s voice and opinions sometimes with purpose, or without A group of diverse minds in the same place working on the same problem provide solutions/suggestions for other areas, dedicate part of my time to help others outcomes Trust, Understanding, Openness respect for people helping not only when it's been asked for but when I understand it is needed. ex. if from my experience I notice that my colleague Analysis approach will fail then my collaboration is to share my similar experience with him/her. An opportunity to learn and share knowledge cross functional teams come together in a time of crisis to solve problems Everyone has a role, Not hierarchy, Anyone can ask anyone for help Pairing Openness - work & status is visible, Give and take, sharing skills unselfishly, Common goals & ownership, Easy access to people (physical, phone, video)" Team members having a conversation on the hour to resolve issues high trust, transparency, openness, empathy, curiosity, directness, honesty Competition Compliance Cooperation Collaboration Co-creation Collaboration maturity by examples
  25. 25. Look at what we found I categorized the 110 responses into 30 categories and counted how many came up in the better 1,2 3 answers. What I see is the 3rd level stuff coming back to basic concepts but with a higher level of performance or capability. I suspect the things on the left are the areas to focus on if you want to level up collaboration. We can investigate this further. 0 2 4 6 8 10 12 14 Better collaboration: Response themes Better 1 Better 2 Better 3 What does better collaboration look like for you today?
  26. 26. Look at what we found Collaboration doesn’t come free. I asked you to consider the costs of collaboration at five different contexts; Personal, team, company, customers and community. Here is what you said it costs you to collaborate; • Individual: Time and your own personal energy • Team: Time and dealing with conflicts • Organization: Money and time – e.g. opportunity costs • Customers: Lack of collaboration costs them quality and time, presumably dealing with bad quality When we asked you about the cost of collaboration to the community the general sense was that there was no downside. What is the cost of collaboration for you today? 25 7 7 5 5 5 44 3 2 2 2 1 4 Time Energy Emotional-energy Vulnerability Ego Mental-Energy Conflict Empathy personal goals control listening Knowledge Goals None Cost to Me 18 5 5 4 3 3222 1 1 1 1 1 Time Conflict Risk&Waste Emotional-energy Empathy Mental-Energy Motivation Vulnerability Goals Dependency Mgt control Ego Knowledge None Cost to my team 8 6 6 2 3 1 4 Low Quality Time Engagement Higher priceTrust Privacy None Cost to customers 15 12 6 4 33 3 2 1 Money Time Market- opportunity-cost Staff- engagement Mgt-maturityPower-structures Team-structures Mgt-Control Training Cost to Organisation
  27. 27. Look at what we found Shared Purpose is the number one opportunity to improve collaboration. 0 2 4 6 8 10 12 14 16 18 20 1 System conditions that encourage collaboration Shared Purpose Respect Co-location Appreciation Autonomy Aligned approach Making Progress Nurturing Feedback Structure What are the system conditions that affect collaboration?
  28. 28. The implications… • We could do with help mapping out a pathway to better collaboration 1.We have a shared view on the value of collaboration in the abstract; • Shared mission, alignment in priorities, flow and a culture of respect and learning The priority areas we think have the most impact for good collaboration are; • Making time and mustering the mental and emotional energy to deal with the things that impede better collaboration If we want to break beyond our current levels of performance the barriers we need to overcome are;
  29. 29. Want more? Global Heart of Agile http://heartofagile.com Local Heart of Agile Melbourne meetup https://www.meetup.com/en-AU/Heart-Of-Agile-Community-Melbourne/ Craig Brown Blog: BetterProjects.net Services: craigwbrown.net

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