Managing technical communicators in an XML environment

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Recorded webcast from Sarah O'Keefe. Delivered June 15, 2010

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Managing technical communicators in an XML environment

  1. 1. Managing in an XML environment Sarah O’Keefe, Scriptorium Publishing background image flickr: thelastminute Tuesday, June 15, 2010
  2. 2. Housekeeping notes ❖ Everyone is muted except for the presenter ❖ Please ask your questions through the Questions area in the webcast interface ❖ The presentation is being recorded; attendees do not appear in the recording. Tuesday, June 15, 2010
  3. 3. This session is not about XML implementation. flickr: thelastminute Tuesday, June 15, 2010
  4. 4. It’s about what happens after the transition to XML. flickr: soschilds Tuesday, June 15, 2010
  5. 5. Technical communication is evolving. flickr: leafbug Tuesday, June 15, 2010
  6. 6. Automation requires compromises. flickr: rtpeat Tuesday, June 15, 2010
  7. 7. XML changes tech comm management. ❖ Transparency ❖ Accountability ❖ Metrics ❖ Skill sets ❖ Collaboration Tuesday, June 15, 2010
  8. 8. XML increases transparency. flickr: groundzero Tuesday, June 15, 2010
  9. 9. How do you measure high-quality content? ❖ Writing: clear, concise, audience- appropriate, accurate (!), up-to-date ❖ Formatting: Attractive, consistent, well-executed ❖ Searchable, findable, discoverable Tuesday, June 15, 2010
  10. 10. High-quality content ❖ Writing: clear, concise, audience- appropriate, accurate (!), up-to-date ❖ Formatting: Attractive, consistent, well-executed ❖ Searchable, findable, discoverable Tuesday, June 15, 2010
  11. 11. Transparency means accountability. flickr: leafbug Tuesday, June 15, 2010
  12. 12. Seductive metrics flickr: oriananash Tuesday, June 15, 2010
  13. 13. Useful metrics flickr: garryknight Tuesday, June 15, 2010
  14. 14. The writing quality equation: QUACK flickr: law_keven Tuesday, June 15, 2010
  15. 15. If it looks like a duck… Quality + Usability + Accuracy + Completeness + Konciseness Cost Tuesday, June 15, 2010
  16. 16. Writing in XML changes the mix of skills needed. Writing ability Writing ability Tools Tools Domain Domain People skills People skills Traditional XML Tuesday, June 15, 2010
  17. 17. The biggest hurdle: Collaboration ❖ Shift to topic focus rather than deliverable focus ❖ Looking for excuses to avoid reuse Tuesday, June 15, 2010
  18. 18. Don’t succumb to BOSSY. flickr: kandypics Tuesday, June 15, 2010
  19. 19. CROC is your friend. flickr: tambako Tuesday, June 15, 2010
  20. 20. Summary ❖ Learn to QUACK. ❖ Don’t be BOSSY. ❖ Make friends with CROC. Tuesday, June 15, 2010
  21. 21. Final notes ❖ scriptorium.com/resources/webcasts for the webcast recording (allow three business days) ❖ Check scriptorium.com/events for upcoming events Tuesday, June 15, 2010

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