"Are YOU ready for the BEST cab ride of your LIFE?" was the question that Taxi Terry asked his passenger.
The viral YouTube video of the story is now a new book on how to create the "Ultimate Customer Experience ®" -- and how it's possible for EVERY employee to create and deliver that type of compelling encounter with each external and internal customer for your organization.
Here are the first four of the seven tenets learned from bestselling author and Hall of Fame business speaker Scott McKain's trip with Taxi Terry. (And, YES, Taxi Terry is a REAL cab driver in Jacksonville, Florida!)
For more information on the book: http://www.amazon.com/Tenets-Taxi-Terry-Employee-Experience/dp/0071822151/ref=tmm_hrd_title_0?ie=UTF8&qid=1404837155&sr=8-1
To learn more about the author: http://ScottMcKain.com