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SURVEY OF HIGHER EDUCATION
FACILITIES MANAGERS 2015
Redshift
Research
SUMMARY
• 97% of respondents had at least a rough idea of where the budget for facilities and maintenance comes from in th...
RESULTS
Survey of Higher Education Facilities Managers3
KNOWLEDGE OVER BUDGET SOURCE
Survey of Higher Education Facilities Managers4
97% of respondents had at least a rough idea ...
SOURCE OF FACILITIES AND MAINTENANCE BUDGET
Survey of Higher Education Facilities Managers5
The largest proportion of fund...
THE IMPORTANCE OF ENERGY EFFICIENCY
Survey of Higher Education Facilities Managers6
96% of respondents stated that energy ...
ENCOURAGING ENERGY EFFICIENCY PRACTICES
Survey of Higher Education Facilities Managers7
92% of respondents said their scho...
ROLE IN ACHIEVING INSTITUTIONS’ ENERGY EFFICIENCY GOALS
Survey of Higher Education Facilities Managers8
86% of respondents...
NEXT YEAR INVESTMENT IN ENERGY EFFICIENCY
Survey of Higher Education Facilities Managers9
At 86% of respondents will not s...
ENERGY EFFICIENCY IS SEEN AS THE MOST EFFECTIVE WAY OF LOWERING
GREENHOUSE GAS EMISSIONS
Survey of Higher Education Facili...
OBSTACLES TO ACHIEVING ENERGY EFFICIENCY GOALS
Survey of Higher Education Facilities Managers11
59% of people see organiza...
PRIORITY OF IMPROVING INSTITUTION’S ENERGY EFFICIENCY
Survey of Higher Education Facilities Managers12
Only 7% believe imp...
REASONS FOR BECOMING MORE ENERGY EFFICIENT
Survey of Higher Education Facilities Managers13
Cost savings were the biggest ...
BIGGEST TREND IMPACTING ON ORGANIZATION
Survey of Higher Education Facilities Managers14
Convergence of information and op...
IT AND OT CONVERGENCE
Survey of Higher Education Facilities Managers15
Half of respondents have convergent of Information ...
USE OF METERING & ANALYTICS
Survey of Higher Education Facilities Managers16
80% of schools have audited and metered most ...
COMPLIANCE AND OPERATIONAL RISK
Survey of Higher Education Facilities Managers17
Measuring compliance and risk, if it is d...
ENERGY EFFICIENCY PRIORITIES
Survey of Higher Education Facilities Managers18
44% of schools have use low consumption devi...
HOW IMPORTANT ARE CURRENT STRATEGIES IN FACILITATING
BEHAVIOR CHANGE?
Survey of Higher Education Facilities Managers19
99%...
IMPACT OF AN AGING WORKFORCE
Survey of Higher Education Facilities Managers20
86% say their organization has been impacted...
AGING INFRASTRUCTURE
Survey of Higher Education Facilities Managers21
38% of campuses say that the average age of their bu...
BUILDING CONDITION
Survey of Higher Education Facilities Managers22
49% report greatly varied mix of conditions – some new...
BUILDING IMPROVEMENT PLANS
Survey of Higher Education Facilities Managers23
71% of institutions have an action plan to wor...
BUILDING IMPROVEMENT INVESTMENT
Survey of Higher Education Facilities Managers24
Of the 71% of institutions planning on bu...
PREFERRED RESOURCE FOR ENERGY TRAINING AND EDUCATION
Survey of Higher Education Facilities Managers25
Internet based train...
RESOURCING OF ENERGY EFFICIENCY PROJECTS
Survey of Higher Education Facilities Managers26
Institutions typically resource ...
KEY CONSIDERATIONS IN PURCHASE DECISIONS
Survey of Higher Education Facilities Managers27
39% of respondents ranked the co...
DEMOGRAPHICS
Survey of Higher Education Facilities Managers28
PRIMARY ROLE
Survey of Higher Education Facilities Managers29
70% of respondents were either facility director/manager (39...
DECISION-MAKING RESPONSIBILITY RELATED TO PURCHASING ENERGY
SOLUTIONS
Survey of Higher Education Facilities Managers30
58%...
TYPE OF HIGHER EDUCATION INSTITUTION
Survey of Higher Education Facilities Managers31
55% of respondents came from private...
RESPONDENT AGE
Survey of Higher Education Facilities Managers32
60% of respondents were between the ages of 22 and 39
Base...
LENGTH OF SERVICE
Survey of Higher Education Facilities Managers33
57% of respondents had worked for the educational insti...
INSTITUTION SIZE
Survey of Higher Education Facilities Managers34
35% of respondents came from institutions with 5,000+ cu...
GENDER
Survey of Higher Education Facilities Managers35
Q32. Gender
Male, 54%
Female, 46%
54% of respondents asked were ma...
WHAT PART OF COUNTRY DO THEY LIVE
Survey of Higher Education Facilities Managers36
1%
9%
13%
20%
23%
34%
Refused
West
Sout...
APPENDIX
Survey of Higher Education Facilities Managers37
The survey was conducted among 150 facilities managers in higher educational establishment.
The interviews were conducted ...
MORE INFORMATION
Survey of Higher Education Facilities Managers39
Guy Washer
Managing Director
Tel: +441732 356399
Mob: +4...
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Survey of higher education facilities managers 2015

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Energy Efficiency Ranks As Key Priority among Higher Education Facility Leaders According to New Study
• 96% view energy efficiency as important to fulfilling their school’s core mission
• Commitment to energy efficiency remains strong with 86% planning to increase or maintain investments
• Cost savings ranks as the primary factor driving energy efficiency efforts, while organizational barriers are viewed as the biggest obstacle
According to a new study commissioned by Schneider Electric and the Alliance to Save Energy, energy efficiency is recognized among U.S. higher education institutions as key to fulfilling their schools’ core mission, with almost 9 out of 10 respondents expecting to increase or maintain energy efficiency investments next year. Eighty-eight percent of respondents also agree that energy efficiency is the most cost effective way to meet their energy needs while at the same time reducing greenhouse gas emissions and cutting costs.

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Survey of higher education facilities managers 2015

  1. 1. SURVEY OF HIGHER EDUCATION FACILITIES MANAGERS 2015 Redshift Research
  2. 2. SUMMARY • 97% of respondents had at least a rough idea of where the budget for facilities and maintenance comes from in their organization. 44% (on average) of these budgets were thought to be part of general operational budgets. • 96% of respondents stated that energy efficiency was at least somewhat important in fulfilling their school’s core mission. • 92% of respondents said their school had a culture that encourages energy efficiency practices throughout all levels and across all departments and 86% of respondents came from an institution where employees have an understanding of their role in achieving energy efficiency goals. • 86% of respondents said they will not see cuts in energy efficiency investments at their institutions. • 59% of people see organizational barriers created by bureaucratic organizational processes as the biggest obstacle to achieving their school’s energy efficiency goals. • 59% believe improving their institution’s energy efficiency is a high priority. • 33% said cost savings were the biggest factor driving energy efficiency efforts. • 86% say their organization has been impacted by a loss of knowledge due to a retiring workforce • 38% of campuses said they mainly had buildings 20 years or older and 49% of campuses have greatly varied buildings, some being new and others requiring improvements. • 71% of institutions have an action plan to work towards building improvements in order to achieve energy efficiency goals. 94% of these changes will be implemented with in the next 6years. • 39% of respondents ranked the compatibility of new technology with current systems as one of the top 3 factors they need to consider when purchasing new equipment. Survey of Higher Education Facilities Managers2
  3. 3. RESULTS Survey of Higher Education Facilities Managers3
  4. 4. KNOWLEDGE OVER BUDGET SOURCE Survey of Higher Education Facilities Managers4 97% of respondents had at least a rough idea of where the budget for facilities and maintenance comes from in their organization. Base:150Q6. Do you know where the facilities and maintenance budget comes from? Yes, I have at least a rough idea, 97% No, I don't know, 3%
  5. 5. SOURCE OF FACILITIES AND MAINTENANCE BUDGET Survey of Higher Education Facilities Managers5 The largest proportion of funding for facilities and maintenance was thought to come from operational budgets (44%) and state funding (33%). As the % averages total to well over 100% (164%) it is clear that respondents do not consider these categories mutually exclusive. Base: 145Q6. Please select the proportion that best represents how much each of the categories contributes to your facilities and maintenance budget? 27% 29% 31% 33% 44% Donors Energy Savings Grants State Funding Operations Budget Mean percentage of funding
  6. 6. THE IMPORTANCE OF ENERGY EFFICIENCY Survey of Higher Education Facilities Managers6 96% of respondents stated that energy efficiency was at least somewhat important in fulfilling their school’s core mission. Base: 150Q7. How important is energy efficiency to your school’s ability to fulfill its core mission? 1% 3% 31% 65% Not at all important Not very important Somewhat important Very important
  7. 7. ENCOURAGING ENERGY EFFICIENCY PRACTICES Survey of Higher Education Facilities Managers7 92% of respondents said their school had a culture that encourages energy efficiency practices throughout all levels and across all departments. Base: 150Q8. Do you agree or disagree with the following statement? My school has a culture that encourages energy efficiency practices throughout all levels and across all department 1% 2% 6% 39% 53% Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
  8. 8. ROLE IN ACHIEVING INSTITUTIONS’ ENERGY EFFICIENCY GOALS Survey of Higher Education Facilities Managers8 86% of respondents came from an institution where employees have an understanding of their role in achieving energy efficiency goals. Base: 150Q9. Do you agree or disagree with the following statement? Employees have an understanding of their role in achieving the institution’s energy efficiency goals 1% 4% 9% 42% 44% Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
  9. 9. NEXT YEAR INVESTMENT IN ENERGY EFFICIENCY Survey of Higher Education Facilities Managers9 At 86% of respondents will not see cuts in energy efficiency investments at their institutions. 56% will see a budget increase. Base: 150Q10. What is your projected investment in energy efficiency next year? 11% 30% 56% Less than last year The same as last year More than last year
  10. 10. ENERGY EFFICIENCY IS SEEN AS THE MOST EFFECTIVE WAY OF LOWERING GREENHOUSE GAS EMISSIONS Survey of Higher Education Facilities Managers10 88% of respondents agree that energy efficiency is the most cost effective way to meet their energy needs whilst reducing greenhouse gas emissions and cost. Base: 150Q11. Do you believe that energy efficiency is the most cost effective way to meet your energy needs, reduce cost and lower Greenhouse Gas emissions? Yes, 88% No, 7% Not sure, 5%
  11. 11. OBSTACLES TO ACHIEVING ENERGY EFFICIENCY GOALS Survey of Higher Education Facilities Managers11 59% of people see organizational barriers as the biggest obstacle to achieving their school’s energy efficiency goals. Insufficient funding emerges as the second most frequently cited barrier. Base:150Q12. Please select the top 3 obstacles to achieving your school’s energy efficiency goals 3% 7% 34% 38% 46% 49% 52% 59% Other Not sure No perceived obstacles Lack of internal enthusiasm to implement Inability to provide an acceptable ROI to procure funding Lack clear definition of success Insufficient funding Organizational or administrative barriers such as procedures Any ranked in the top 3
  12. 12. PRIORITY OF IMPROVING INSTITUTION’S ENERGY EFFICIENCY Survey of Higher Education Facilities Managers12 Only 7% believe improving their institution’s energy efficiency is a low priority. 59% view it as a high priority. Base:150Q13. Improving our institution’s energy efficiency is: 7% 33% 59% A low priority A second tier priority Among our top five priorities
  13. 13. REASONS FOR BECOMING MORE ENERGY EFFICIENT Survey of Higher Education Facilities Managers13 Cost savings were the biggest factor driving the their schools energy efficiency efforts for 33% of respondents. Base: 150Q14. Which of the following is the MOST important reason driving your school’s efforts to become more energy efficient? 2% 2% 3% 4% 5% 5% 9% 11% 25% 33% Other Not sure Our employees are pushing us to do so The public demands it Our students demand it Our school or departmental leaders are… Government incentives Industry standards Environmental benefits Cost savings
  14. 14. BIGGEST TREND IMPACTING ON ORGANIZATION Survey of Higher Education Facilities Managers14 Convergence of information and operational technology and efficiency initiatives and/or regulations were the biggest impacting trend on educational institutions (28% and 29%) Base: 150Q15. Of the following, what is the biggest trend impacting your organization today? Convergance of Information Technology (IT) and Operational Technology (OT, 28% Instrastructure modernization, 22% Sustainability demands, 21% Efficiency initiatives and/or regulations, 29%
  15. 15. IT AND OT CONVERGENCE Survey of Higher Education Facilities Managers15 Half of respondents have convergent of Information Technology (IT) and Operational Technology (OT) in operating systems Base: 150 Q17. The convergence of Information Technology (IT) and Operational Technology (OT) is a trend which is taking hold across industries. It brings together the technologies traditionally used to run machines and equipment (OT) with the technologies used to run networks and systems (IT). What are the top examples of the convergence of IT and OT that you see in your industry? 5% 23% 25% 29% 31% 37% 50% I am not sure Manufacturing systems Smart Grid Automation systems Security systems Building systems Operating systems
  16. 16. USE OF METERING & ANALYTICS Survey of Higher Education Facilities Managers16 80% of schools have audited and metered most or all of its facilities. Only 2% of institutions have not audited or metered any of its buildings. Base: 150 Q16. To what extent has your school leveraged metering and analytics in order to understand your energy consumption trends, benchmark building energy use, determine energy efficiency investment priorities and measure and verify the impact/success of those investments? 2% 11% 41% 39% My school/site has NOT meterd and audited any of it facilities My school/site has metered and audited a few of its facilities My school/site has metered and audited most of its facilities My school/site has metered and audited all of its facilities
  17. 17. COMPLIANCE AND OPERATIONAL RISK Survey of Higher Education Facilities Managers17 Measuring compliance and risk, if it is done at all, is most often focused on the operational environment – but even here, only in one quarter of institutions Base: 150Q18. To what extent is your school applying practices to detect compliance and risk issues associated with: 21% 21% 27% Identifying operational improvements to increase occupant comfort and save energy (retrocommissioning) Processes to improve an existing building's performance (recommissioning) Your Operational environment (continuous monitoring) Scored 10- to the greatest possible extent
  18. 18. ENERGY EFFICIENCY PRIORITIES Survey of Higher Education Facilities Managers18 44% of schools have use low consumption devices in order to help meet energy efficiency goals and this is seen as one of the most important solutions to increase energy efficiency. In general, people only implement those things that they feel are important – so raising awareness of the importance of these measures is critical to facilitating their successful adoption. Base: 150 Q19A. Which of the following solutions do you feel are most important to helping your school or department achieve its energy efficiency goals? Q19B. What are you already doing to helping your school or department achieve its energy efficiency goals? 1% 4% 15% 22% 23% 28% 29% 29% 32% 33% 33% 43% 1% 3% 13% 26% 25% 23% 26% 23% 23% 38% 32% 44% Other Not sure/Don't know Microgrid technologies Metering & Energy Management Control systems (EMCS) Reduction of redundant infrastructure Integration of disparate systems Alternative/Renewable energy sources (solar, wind, biomass,… Intelligent technologies that optimize and control end use… More resources to implement maintenance best practices Changing human behaviors Building envelope improvements (roofing, windows, insulation,… Low consumption devices (lighting, motors, appliances, etc.) What are you already doing Which of the following solutions do you feel are most important
  19. 19. HOW IMPORTANT ARE CURRENT STRATEGIES IN FACILITATING BEHAVIOR CHANGE? Survey of Higher Education Facilities Managers19 99% say that their current approach is an important element in facilitating behavior change. Base: 150Q19C. How successful do you feel the practices you have in place are or will be important regarding behavior change. 57% 42% 1% 0% Very important Somewhat important Not very important Not at all important
  20. 20. IMPACT OF AN AGING WORKFORCE Survey of Higher Education Facilities Managers20 86% say their organization has been impacted through loss of knowledge due to a retiring workforce – few institutions are escaping the negative impact of this trend. Base: 150Q20. To what extent is your organization being impacted by an aging workforce that is entering retirement and taking institutional knowledge with them? 33% 53% 11% 3% Highly Impacted Slightly Impacted Not Impacted Not sure
  21. 21. AGING INFRASTRUCTURE Survey of Higher Education Facilities Managers21 38% of campuses say that the average age of their buildings exceeds 20 years Only one in five report an average age below 10 years Base: 150Q21. What is the average age of most of the buildings on your campus? 1% 19% 21% 21% 38% 1% 0-4 years old 5-9 years old 10-14 years old 15-19 years old 20 years or older Don't know
  22. 22. BUILDING CONDITION Survey of Higher Education Facilities Managers22 49% report greatly varied mix of conditions – some new and some in need of improvements. Only just over one fifth thought their infrastructure was in great shape and ready for the future. Base: 150Q22. In what condition are a majority of the campus buildings? 49% 23% 23% 3% 1% Greatly varied as some buildings are new and some require improvements Great shape and ready for future technologies Need minor improvements Need major improvements Not sure
  23. 23. BUILDING IMPROVEMENT PLANS Survey of Higher Education Facilities Managers23 71% of institutions have an action plan to work towards building improvements in order to achieve energy efficiency goals. 94% of these changes will be implemented with in the next 6 years, although in a significant number of cases implementation is still more than 4 years away. Base Q23: 150 Base Q24:107 Q23. Does your school have an action plan to work towards building improvements, to achieve its energy efficiency goals? Q24. If yes, when do you plan to implement? Yes, 71% No, 11% We are working on one now, 17% 52% 42% 5% 1% 0-3 years 4-6 years 7 or more years Don't know Q24. If yes, when do you plan to implement changes?Q23. Does your school have an action plan to work towards building improvements, to achieve its energy efficiency goals?
  24. 24. BUILDING IMPROVEMENT INVESTMENT Survey of Higher Education Facilities Managers24 Of the 71% of institutions planning on building improvements, 54% of these will cost between $5 to $ 50 million dollars. Only 22% will be less than $5 million Q25. If yes, please indicate the approximate range of investment: 22% 54% 17% 3% 4% Less than $5 million $5 million to $50 million $51 million to $100 million More than $100 million Don't know Base Q25:107
  25. 25. PREFERRED RESOURCE FOR ENERGY TRAINING AND EDUCATION Survey of Higher Education Facilities Managers25 Internet based training and utility resources were the preferred resource for energy training and education for 21% and 20% of respondents Base: 150Q26. What is your preferred resource for energy training and education? 1% 4% 10% 10% 11% 11% 13% 20% 21% Other Not sure Industry Hosted Webinars Industry Tradeshows APPA: Leadership in Educational Facilities Symposiums or Training Events Association of Energy Engineers Utility resources Internet Based Training
  26. 26. RESOURCING OF ENERGY EFFICIENCY PROJECTS Survey of Higher Education Facilities Managers26 Institutions typically resource energy saving projects through energy saving performance contracts (42%) or through an ESCO (37%) Base: 150Q27. How does your institution typically resource energy efficiency projects? 11% 11% 37% 42% Retrocommissioning Don't know Energy Service Company (ESCO) Energy Savings Performance Contracts
  27. 27. KEY CONSIDERATIONS IN PURCHASE DECISIONS Survey of Higher Education Facilities Managers27 39% of respondents ranked the compatibility of new technology with current systems as a top 3 influencer when purchasing – making this factor even more likely to be picked as a key factor than quality or the sophistication of the technology. Clearly, compatibility with legacy infrastructure is a key issue (perhaps unsurprising given that so many buildings are over 20 years old). Base: 150Q28. What factors are the highest influence in your purchase decisions? Please rank the biggest obstacle as number 1, etc. Ranked in top 3 15% 17% 21% 24% 24% 30% 31% 32% 33% 35% 39% Values of the partnering technology company Past installed technology company/existing relationships Holistic approach to your operational problems Future system needs that drive today's decision Ease of install or least disruption to your campus Lowest price of technology and installation Working relationship with partnering technology company Your staff's knowledge of the new systems being… Technology advancements of solutions installed Quality of the product being installed Compatibility of technology with current installed systems
  28. 28. DEMOGRAPHICS Survey of Higher Education Facilities Managers28
  29. 29. PRIMARY ROLE Survey of Higher Education Facilities Managers29 70% of respondents were either facility director/manager (39%) or vice president of operations (39%). Their biggest responsibilities were facility management (59%) and operations management (55%) Base: 150Q1. What title most closely aligns with your position? Q2. Which of the following best describes your primary role/function in the organization? 5% 5% 9% 11% 31% 39% Energy Manager Other Director of Maintenance EH&S Director, Manager, or other Vice President of Operations Facility Director or Manager 29% 33% 55% 59% Energy/Efficiency Management Technology Management Operations Management Facility Management
  30. 30. DECISION-MAKING RESPONSIBILITY RELATED TO PURCHASING ENERGY SOLUTIONS Survey of Higher Education Facilities Managers30 58% of respondents make the final purchase decisions or vendor selections related to energy solutions Base:150Q3. Which of the following best describes your decision-making responsibility related to purchasing energy solutions (i.e. building management system, metering, and lighting) in your organization? 5% 12% 25% 58% I have a strong influence in the decision- making process for purchasing or vendor selecetions I make some of the decisions for purchasing or vendor selections I make most of the decisions for purchasing or vendor selections I make all of the final decisions for purchasing or vendor selections
  31. 31. TYPE OF HIGHER EDUCATION INSTITUTION Survey of Higher Education Facilities Managers31 55% of respondents came from private institutions. The majority (77%) came from a 4 year college or university Base: 150Q4. Which of the following best describes the type of higher education institution you work for? Q5. Is your institution? Private, 55% Public, 45% 77% 16% 7% 4 year college or university 2 year college - community college/junior college Vocational - technical or trade college Q4. Which of the following best describes the type of higher education institution you work for? Q5. Is your institution?
  32. 32. RESPONDENT AGE Survey of Higher Education Facilities Managers32 60% of respondents were between the ages of 22 and 39 Base: 150Q29. Which of the following categories best indicates your age? 4% 17% 17% 26% 10% 10% 9% 4% 1% 1% 1% 18-21 22-29 30-33 34-39 40-43 44-50 51-59 60-64 65-70 71+ Refused
  33. 33. LENGTH OF SERVICE Survey of Higher Education Facilities Managers33 57% of respondents had worked for the educational institution for 3-10years. Base: 150Q30. How long have you been working at this educational institution? 2% 11% 21% 36% 15% 3% 8% 3% Less than 1 year 1-3 years More than 3 years to less than 5 years 5 years to less than 10 years 10 years to less than 15 years 15 years to less than 20 years 20 years or more Refused
  34. 34. INSTITUTION SIZE Survey of Higher Education Facilities Managers34 35% of respondents came from institutions with 5,000+ currently registered students Base: 150Q31. How large is this educational institution, in terms of number of currently registered students at the location where you are employed. 7% 11% 10% 15% 17% 11% 9% 5% 4% 3% 3% 5% Less than 100 100 to 500 501 to 999 1,000 to 2,000 2,001 to 4,999 5,000 to 9,999 10,000 to 14,999 15,000 to 19,999 20,000 to 29,999 30,000 to 49,000 50,000 or more Not sure 28% 32% 35% UNDER 1,000 (NET) 1,000-4,999 (NET) 5,000+ (NET)
  35. 35. GENDER Survey of Higher Education Facilities Managers35 Q32. Gender Male, 54% Female, 46% 54% of respondents asked were male and 46% asked were female. Base: 150
  36. 36. WHAT PART OF COUNTRY DO THEY LIVE Survey of Higher Education Facilities Managers36 1% 9% 13% 20% 23% 34% Refused West Southwest Midwest Southeast Northeast Q33. In which part of the country do you live? Base: 150
  37. 37. APPENDIX Survey of Higher Education Facilities Managers37
  38. 38. The survey was conducted among 150 facilities managers in higher educational establishment. The interviews were conducted online by Redshift Research in June 2015 using an email invitation and an online survey via our Crowdology panel. Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. In this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 8% percentage points from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample. Sample was selected from the Crowdology & Crowdology partner panels. Crowdology™ is an online panel owned and operated by Redshift Research. The Crowdology™ panel is balanced across regional, age and gender demographic factors, and is nationally representative of the US population. Each respondent completes 120 profiling questions before being accepted to join our panel. Panel Quality Management is carried out frequently to ensure reliable surveys. Although Redshift specializes in providing services to Marketing Communications companies (the Crowdology polling panel, for example)has a long pedigree of full service research project execution across industry sectors. Redshift Research is adept at executing focus groups, face-to-face interviews, telephone interviews, online research, desk research and statistical modeling, to mention just a few techniques. 38 METHODOLOGY Survey of Higher Education Facilities Managers
  39. 39. MORE INFORMATION Survey of Higher Education Facilities Managers39 Guy Washer Managing Director Tel: +441732 356399 Mob: +447872 024910 www.redshiftresearch.co.uk Guy.washer@redshiftresearch.co.uk Paul Watts Associate Director Tel: +441732 356427 Mob: +447880 761634 www.redshiftresearch.co.uk Paul.watts@redshiftresearch.co.uk

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