This survey was conducted in January 2016 among 400 U.S. facility leaders in establishments including data centers, commercial and industrial buildings, retail, healthcare, education, government and other building environments. Respondents have responsibility related to purchasing energy and technology solutions, and their biggest responsibilities included facility management and operations management. Facility managers are increasingly adapting their building maintenance strategies in response to the Internet of Things (IoT).
Confidential Property of Schneider Electric
Page 2Confidential Property of Schneider Electric |
• Data centers / IT are likely to spend the most on electricity in a year.
• A larger proportion of those managing larger buildings are using
energy management systems
• System data storage is the biggest concern around remote
diagnostics while the level of investment required acts as a barrier to
adopting Big Data solutions.
• Capital expenditure budgets are set to increase for 2016, compared
to 2015. Over a fifth anticipate an increase of 10%+.
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Majority have final say in facility decisions
• An online survey was conducted with decision makers in Facilities
Management and Maintenance across the US.
• Over half (57%) make all of the final facility maintenance outsourcing
decisions, while the remaining make the decisions or have influence
over decisions to some extent. Respondents have a variety of
responsibilities and years of industry experience:
Responsibility (incl. primary responsibility)
Years of Industry Experience
The following slides
depict responses to
the survey with a
throughout of 405
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Data centers / IT institutions spend the most on electricity
• Data centers / IT institutions and industrial buildings are the biggest spenders in terms of electricity per
year (18% spend over $500,001). Those in Industrial building have the largest annual budget for building
operating expenses (20% with budget of $500,001+)
How much does your company or organization
typically spend on electricity in 1 year?
What is your company or organization’s
annual budget for building operating
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Over a third are proactive in maintaining building systems
Typically those with a larger annual budget for operating expenses fully utilize predictive maintenance tools.
Those who take a reactive approach are likely to be responsible for multiple buildings in multiple locations.
Very reactive, fix equipment when it
Largely reactive break/fix, some regular
Proactive, conduct regular preventive
maintenance on equipment
Full utilization of predictive maintenance
tools to assess and target equipment
maintenance efforts along with regular
Please select the statement that best describes your current approach to maintaining building systems
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There are high levels of familiarity with analytics
Those familiar with analytics and use them as part of their job are also likely to have the largest increase
(+10%) in their projected capital expenses budget for 2016, as well as the largest annual operating
expenses and largest spend per year on electricity.
I am familiar and routinely
perform analytics as part
of my job
I am familiar and have
some experience using
I am familiar with the
analytics, but I have no
experience with it
I am familiar with the
concept of analytics, but I
am unfamiliar with its
I am unfamiliar with this
form of analytics
I do not perform analytics,
but I rely on insight
provided by analytics as
part of my job
Which of the following best describes your level of familiarity with analytics – i.e. cloud-based
automated fault detection and diagnosis to optimize facility operational performance – in relation to
Only 27% are
with and use
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Many feel that those responsible for building management are skilled in data
The majority feel confident in the data analysis skills of the people in their company responsible for building
management. Those responsible for large buildings (500k+ sq.ft.) feel most confident in the abilities of their
1 – No skills at all 2 3 4 5 – Extremely skilled I do not know
How do you rate the skills of the people at your company/organization responsible for
building management in understanding data analysis?
There’s a lot of
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Level of investment acts as a barrier to Big Data solutions
Level of investment and lack of resources act as the biggest barriers to the adoption of big data solutions
and analytics. However, those who cite lack of resource available are also likely to project the capital
expenditure budget for 2016 increase so this may no longer pose as a barrier in the future.
The level of investment
Lack of internal resources
available to interpret the
data into actionable
Buildings just not suited to
Lack of proof around ROI Other
What do you see as the biggest barriers to the adoption of Big Data solutions and
analytics in buildings?
Although the level of
investment is the
main issue could it be
found if ROI was
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Bigger buildings are likely to use energy management systems
Typically, energy management systems are used in bigger buildings. Smaller buildings might not be able to
utilise such systems to their full potential. Similarly, newer buildings (less that 12 years old) are more likely
to use energy management systems as opposed to older buildings.
<100k sq ft 100k - 500k sq ft 500k+ sq ft
Does your organization currently utilize an energy management system to monitor, control and optimize your
energy use? by Total estimated sq. footage of buildings managed
Interesting that the
size and usage is so
linear. Why aren’t
smaller buildings using
EMS? Would it pay to
install? Is is just for
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Energy management systems are used frequently
The majority use the information from energy management systems to configure equipment in facilities at
least monthly, 8% use this information quarterly and 5% use it less frequently.
How often do you use information from your energy management system to configure the equipment in your
facilities, such as by changing setpoints and schedules?
Daily Weekly Monthly Quarterly
Less than a fifth of
using real time data
from their EMS =
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Most people are not using predictive risk information portal
Predictive risk information portal is unlikely to currently be in place for the majority, however this service is
likely to split opinion in terms of whether or not it is desired. Over 40% across all areas want predictive risk
information portal, while roughly a fifth for all areas.
Typically those with no interest in the predictive risk information portal tend to be those with smaller budgets
and spending on electricity and those managing smaller buildings (<100k sq. ft.).
BMS / HVAC Security
Electrical / power
interest Exists Want
interest Exists Want
Information web portal 46% 38% 16% 44% 42% 14% 43% 43% 14%
Analytic Services 49% 38% 13% 44% 40% 15% 46% 38% 17%
Remote Response 50% 31% 20% 53% 32% 14% 49% 38% 13%
Cloud Backup & Recovery 52% 35% 14% 48% 35% 17% 44% 39% 17%
Building Monitoring 55% 31% 15% 57% 30% 13% 50% 37% 13%
Predictive Risk Information
Portal 36% 44% 20% 32% 48% 21% 30% 52% 18%
In addition to on-site maintenance, could you please indicate whether you use or plan to use a remote connectivity service for each of the systems
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Remote analytics play an important role for many
Remote analytics play an important role for the majority. Although more people managing larger buildings
(500k+ sq. ft.), they are more likely to feel that the remote analytic tools are ‘totally critical’ or ‘very
important’ to their role and the efficiency of their business.
How critical are remote analytics tools to your role and the efficiency of your business?
Totally critical Very Important Fairly important Not really important
Again we seem to see size
of organization determining
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Investment in connected services is likely to remain the same
Most anticipate the same level of investment in connected services or an increase compared to last year.
Those anticipating an increase are likely to be those who manage large buildings (500k+ sq. ft.) which
suggests there is an increasing demand in this sector.
In the next year, do you anticipate your investment in connected services (remote analytics, etc.) being:
More than last yearThe same as last yearLess than last year Not sure
This is a really buoyant
area in terms of planned
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Data storage is the biggest concern around remote diagnostics
The biggest concerns around remote diagnostics are systems data storage and network security. Systems
data storage is a particular concern for those who manage multiple buildings in multiple locations. Those
who are anticipating a decrease in capital expenditure in 2016 are concerned with the acceptance by
personal when thinking about remote diagnosis..
. Which of the following 'real concerns' for you in using remote diagnostics:
Network security Remote technician Acceptance by
Worries over data storage
and security are key but with
the anticipated growth of IOT
this could become even
more challenging. What
plans are people putting in
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Information from across the organisation is sufficient
The majority feel that the information available is adequate to some extent. The most satisfied tend to be
those managing large buildings (500k+ sq. ft.) while a bigger proportion of those managing smaller
buildings (<100k sq. ft.) are less satisfied.
To what extent is the information available to you from across the organization sufficient for optimum facility maintenance planning (visibility into
site/system performance, etc.)?
Totally Adequate Reasonably
It’s just about OK It’s not really
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Access control is the most widely used state system
Access control is currently the most popular future state system while perform automated equipment fault detection is the system most people will
adopt in the next three years (most likely through remote service). In cloud platforms are likely to be used for BAS/BMS and HVAC, and mobile app /
access is most likely to be used for lighting controls. It is unclear whether those who responded ‘none of these’ did so because they are not interested
or because they already have those services.
. Please indicate which building systems will be part of an integrated platform for planning and/or control purposes in the next 3 years. Please
also indicate if you anticipate remote third party services and/or mobile access will be included for operational/repair purposes
Future state system Currently have
Will have in next 3
Do not have / plan
to have in next 3
In cloud platform
Remote service <
< 3 yrs.
BAS/BMS and HVAC 56% 24% 20% 45% 39% 20% 21%
detection 47% 34% 19% 35% 44% 23% 19%
40% 28% 32% 32% 36% 21% 27%
reporting 54% 29% 17% 41% 37% 24% 21%
Lighting controls 60% 25% 15% 32% 40% 27% 20%
Access Control 63% 24% 13% 36% 40% 26% 20%
Peak demand settings
or demand response
curtailment 46% 33% 22% 39% 38% 22% 23%
Movement sensing 52% 25% 22% 32% 43% 24% 23%
Signage 55% 28% 17% 34% 33% 20% 29%
Parking data 42% 28% 31% 34% 33% 17% 33%
Enterprise systems and
info (expenses, budgets,
57% 28% 15% 40% 40% 24% 21%
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The majority are impacted by the internet of things
The majority are or will be impacted by the Internet of Things at some point in the next 3 years. Those who
are currently impacted tend to be larger buildings and are also likely to increase their capital expense
budget to some extent.
Is your organization’s buildings and maintenance policy being impacted by the Internet of Things?
Yes No but it will be
within the next
No but it will be
within 2 – 3 years
No it won’t be
impacted at all
This is totally consistent with two other recent
studies but to me the question is what and how
are people adapting to the challenges that the
IOT is going to pose. Increase in data,
increased security challenges, new policies
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Capital expenditure budgets are set in increase
For most, there will be an increase to some extent in the budget for building capital expenses in 2016
compared to 2015. Those managing larger buildings (500k+ sq. ft.) are likely to anticipate the largest
What is your company or organization’s projected 2016 budget for building capital expenses (such as new equipment, upgrades, or retrofits)?
Increase 1-5% vs.
Increase 10+% vs.
Decrease 6-10% vs.
(flat) vs. 2015
Services Vendor Identification
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Information from previously used vendors is heavily relied upon
Information and recommendations from vendors that have previously been used is heavily relied on when thinking about
emerging trends and facility service providers / solutions, this is especially true of those with larger budgets for operating
expenses and those who spend the most on electricity in a year. Recommendations and information from the community are
relied with the exception of those with more industry experience, who are likely to have developed a network of valuable
connections in the industry.
. To what extent do you rely on recommendations or information about emerging building trends and facility service providers/solutions from the
Level of reliance ( 5 = highest) 1 2 3 4 5 Never use
Colleagues / peers 7% 9% 25% 27% 27% 5%
Community 6% 17% 28% 29% 16% 5%
Industry associations - local events 5% 8% 27% 30% 24% 6%
Corporate / preferred vendor list 4% 9% 22% 36% 23% 5%
Vendors who have used in the past 4% 7% 20% 36% 31% 3%
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A knowledgeable sales rep is an important info. source
A knowledgeable sales / factory equipment representative is the most important sources when evaluating a vendors
operating, followed by industry website / magazine publication and customer testimonials.
Typically social media is a less important source and the least frequently used. However, roughly a quarter those with 7 – 10
years of experience rate LinkedIn article / community as the most important source. Again, this may be because they have
developed a network of connections and they value their thoughts and opinions.
. How important are the following sources to you when evaluating a vendor’s service offering?
Level of confidence (5 = highest) 1 2 3 4 5
Knowledgeable sales/factory equipment
representative 5% 3% 16% 30% 42% 3%
Customer testimonial/reference/case study/video 5% 10% 24% 33% 24% 5%
Twitter newsfeed 16% 15% 22% 18% 15% 15%
LinkedIn article/community 11% 16% 19% 24% 17% 13%
Industry website/magazine publication 5% 9% 23% 29% 29% 5%
This is a really traditional market in terms of
information sources used. Magazines are far
more important than in most other sectors
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An overall coordinated maintenance program is important
Although all selection criteria are important when making the final vendor selection, the ability to provider an overall
coordinated maintenance program with seamless remote support and onsite technical services capabilities is the most
important, especially for those who manage large buildings (500k+ sq. ft.).
. When evaluating remote services providers, how important are the following selection criteria in making final vendor selection?
Level of importance (5 = highest) 1 2 3 4 5
Ability to assess analytics, site conditions and
make recommendations that positively impact
business objectives 3% 7% 16% 31% 38% 5%
Confidence in technical ability to perform remote
analysis, triage and follow agreed upon action
plan 2% 7% 16% 34% 35% 6%
Ability to provide visibility and documentation on
issues resolved 2% 4% 23% 32% 35% 5%
Accessibility to service status information via
mobile via web portal or mobile app 4% 8% 20% 32% 29% 7%
Vendor’s ability to provide overall coordinated
maintenance program with seamless remote
support and onsite technical services
capabilities 2% 4% 17% 31% 39% 6%