©2012 LHST sarl
Process
Centric Systems
Productivity is a measure of
your ability to act on real-time
information
©2012 LHST sarl
What is our organizational focus?
What are we trying to improve?
What knowledge do we need to
capture?
Wha...
©2012 LHST sarl
•What is the frame (beliefs, prejudices,
experience) that determines what we see?
•Which figures are impor...
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
To help us understand the motivations, experience and objectives of the
internal and external clients of t...
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
The financial perspective
(enterprise resource planning)
The logistics perspective (supply
chain managem...
©2012 LHST sarl
ERP SCM CRM
History MRP Total Quality
Management
Client contact
systems
Measure Quantitative
Static
Quanti...
©2012 LHST sarl
Market Share Analysis: ERP Software Worldwide, 2012
IntroIntro ValueValue ApproachApproachRealityReality C...
©2012 LHST sarl
Gartner, 2010
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
Market Share Analysis: Customer
Relationship Management Software,
Worldwide, 2012
IntroIntro ValueValue Ap...
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
• The obstacles are technology, process
and corporate culture
• The solution is to modify one of
several o...
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
Business value comes from how technology
allows a firm to better understand its internal
and external clie...
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
L. SCHLENKER
L. SCHLENKER
L. SCHLENKER
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcer...
©2012 LHST sarl
L. SCHLENKERL. SCHLENKERL. SCHLENKER
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
L. SCHLENKER
Interfaces using “batch” operations
L. SCHLENKERL. SCHLENKERL. SCHLENKER
IntroIntro ValueValu...
©2012 LHST sarl
• A unique data model
• Data dictionnary
• Single data base
IntroIntro ValueValue ApproachApproachRealityR...
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
What is our organizational focus?
What are we trying to improve?
What knowledge do we need to
capture?
Wha...
©2012 LHST sarl
•What is the frame (beliefs, prejudices,
experience) that determines what we see?
•Which figures are impor...
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
©2012 LHST sarl
Traditional
Enterprise
1.Normalized Transactions
2.Single-Owner
3.Generalized Interfaces
4.Applications
5....
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Newcastle Process 2015

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Newcastle Process 2015

  1. 1. ©2012 LHST sarl Process Centric Systems Productivity is a measure of your ability to act on real-time information
  2. 2. ©2012 LHST sarl What is our organizational focus? What are we trying to improve? What knowledge do we need to capture? What can we leverage to improve the system? How will we measure the results? Focus Improve Knowledge Leverage Measure Organization Processes Explicit Transactions Efficiency IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  3. 3. ©2012 LHST sarl •What is the frame (beliefs, prejudices, experience) that determines what we see? •Which figures are important (what do they mean, how can we compare them, how do they provide a call to action)? •What determines the horizon (one, two or three point perspective of where we need to direct our attention)? •What is the role of the Oracle (in this case technology) : to do it for us,? tell us what to do? to provoke discussion? IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  4. 4. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  5. 5. ©2012 LHST sarl To help us understand the motivations, experience and objectives of the internal and external clients of the organization  ROI  Real time data  ... Stockholders  Competition  “made in” “made by”  ... The State  Peu de barrières d’entrée  Acquisitions, OPA... Partners  Loyalty  Real costs  ... Clients The Enterprise  Mobility  Empowerment  ... Employees IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  6. 6. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  7. 7. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  8. 8. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  9. 9. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  10. 10. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  11. 11. ©2012 LHST sarl The financial perspective (enterprise resource planning) The logistics perspective (supply chain management) The client perspective(client relationship management) The community perspective(social media) IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  12. 12. ©2012 LHST sarl ERP SCM CRM History MRP Total Quality Management Client contact systems Measure Quantitative Static Quantitative Dynamic Qualitative Perimeters Inside a firm Between firms Between firms and clients ROI 5 to 7 years 1 to 3 years 6 months to 1 year IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  13. 13. ©2012 LHST sarl Market Share Analysis: ERP Software Worldwide, 2012 IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  14. 14. ©2012 LHST sarl Gartner, 2010 IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  15. 15. ©2012 LHST sarl Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  16. 16. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  17. 17. ©2012 LHST sarl • The obstacles are technology, process and corporate culture • The solution is to modify one of several of these elements to enrich the « customer » experience • It is not a question of the quantity of the data but of the quality of the conversation. “The gap between our objectives, our actions and results continues to grow…” IntroIntro PerspectivePerspective MirrorMirrorValueValue DeliverablesDeliverables
  18. 18. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  19. 19. ©2012 LHST sarl Business value comes from how technology allows a firm to better understand its internal and external clients. Today’s success stories are firms that have used internet technologies :  to improve production and logistics  finance (  human resources, and  marketing). IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  20. 20. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  21. 21. ©2012 LHST sarl L. SCHLENKER L. SCHLENKER L. SCHLENKER IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns Focus Benefits Within a Company Cost, Speed, Accuracy, Communication Across the Value Chain Visibility, Collaboration, Stock, Design Restructuring the Value Chain Optimizing, Modifying, Virtualizing Across Multiple Chains Auctions, Procurement, Communities New Business Opportunities New Channels, Markets, Mass Personalization
  22. 22. ©2012 LHST sarl L. SCHLENKERL. SCHLENKERL. SCHLENKER IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  23. 23. ©2012 LHST sarl L. SCHLENKER Interfaces using “batch” operations L. SCHLENKERL. SCHLENKERL. SCHLENKER IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  24. 24. ©2012 LHST sarl • A unique data model • Data dictionnary • Single data base IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  25. 25. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  26. 26. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  27. 27. ©2012 LHST sarl What is our organizational focus? What are we trying to improve? What knowledge do we need to capture? What can we leverage to improve the system? How will we measure the results? Focus Improve Knowledge Leverage Measure Organization Processes Explicit Transactions Efficiency IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  28. 28. ©2012 LHST sarl •What is the frame (beliefs, prejudices, experience) that determines what we see? •Which figures are important (what do they mean, how can we compare them, how do they provide a call to action)? •What determines the horizon (one, two or three point perspective of where we need to direct our attention)? •What is the role of the Oracle (in this case technology) : to do it for us,? tell us what to do? to provoke discussion? IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  29. 29. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  30. 30. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  31. 31. ©2012 LHST sarl IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns
  32. 32. ©2012 LHST sarl Traditional Enterprise 1.Normalized Transactions 2.Single-Owner 3.Generalized Interfaces 4.Applications 5.Synchronous 6.Tightly Coupled 1.Multiowned Transactions 2.Single Owner 3.Personalized Interfaces Business Community Matthew J. Dovey IntroIntro ValueValue ApproachApproachRealityReality ConcernsConcerns

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