NBS8053 Introduction 2012


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NBS8053 Introduction 2012

  1. 1. Introduction Managing Information Systems Lee SCHLENKER – EMLYONNewcastle Business SchoolApril 17th, 2012
  2. 2. What is an information system? Employees Stockholders A set of resources designed to foster organizational learning Clients Business PartnersObjectives Problem IS Information Internet ©2010 EMLYON
  3. 3. Dr. Lee Harris SCHLENKERputs enterprise IT to work in supporting your customers’success stories • Focuses today on use scenarios of how innovative forms of IT can help management engage business differently • Has directed missions for firms including Apple, Ernst & Young, IBM, Microsoft, Oracle and SAP in the manufacturing, telecommunications, public works and service industries • Author of three books, several dozen articles, has facilitated fifty corporate workshops and conferences throughout Europe • Chair of Emerging Economies and Technologies at EMLYON • Managing Director of LHST sarl http://leeschlenker.com www.lhstech.com • Visiting Professor at the University of Newcastle www.emlyon.com LHST : The Value Architects™
  4. 4. What role does IT play in innovation?Objectives Problem IS Information Internet ©2010 EMLYON
  5. 5. ©2010 LHST sarlThe objectives EMM MIS ©2012 EMLYON
  6. 6. Understand the basics • Study the fundamentals of an Information System • Analyze the constraints and possibilites of « structured » information • Explore how the potential links between an IS and organizational learning • Analyze the potential value of 2.0 technologiesObjectives Problem IS Information Internet ©2010 EMLYON
  7. 7. Why is studying IS important? • Understanding the implications between « structured » and « unstructured data » • Analyzing the difference between the data and reality • Understanding how the data fits together • Exploring the difference between data and actionObjectives Problem IS Information Internet ©2010 EMLYON
  8. 8. Evaluation • Based on a case study • Focus points indentifying : – the value proposition, – IT/Business alignment, – use of IT concepts/methodologies
  9. 9. ©2010 LHST sarlThe Problem EMM MIS ©2012 EMLYON
  10. 10. IT Doesn’t Matter • Nicolas Carr compares IT to previous tech revolutions such as railroads and electricity. In what ways is IT different? • What proof can you offer that information technology in business no longer provides competitive advantage? • Does the pervasiveness of IT mean there will be less innovation now? • Hasnt competitive advantage come from unique use of the technology, not just from the technology itself? What examples can you give? • Do recent advances in Cloud Computing and Mobile Applications confirm or contradict Nicolas Carrs claims?Objectives Problem IS Information Internet
  11. 11. Technology and Innovation • Conflict and opportunity – is there a business problem to solve? • Suitability – is it adjacently possible? • The Roadmap– how does technology provide a vision ofWhere Good Ideas Come From, by Steven Johnson « better » • The Happy End – how do we best measure the results
  12. 12. Commoditisation • Over the last 70 years we have repeatly seen proof of innovation in IT : the spreadsheet, the ERP system, Social Network Applications • In the early days, companies created their own legacy systems to put these ideas into practice • As the technologies matured, companies editors standardized these applications in the form of Simon Wardley, "Cloud Computing - Why IT Matters" products. • Inevitably these products become simple commodities
  13. 13. ©2010 LHST sarlInformation EMM MIS ©2012 EMLYON
  14. 14. Data, Knowledge and Action The ladder of initiatives™ Results Drive Measures Actions Require Decisions Knowledge Define Interprets Context Obtain Process DataObjectives Problem IS Information Internet ©2010 ©2012 EMLYON
  15. 15. The defintion of information • From an objective point of view, information refers to date in context that conveys meaning to an individual. • From a subjective point of view, we could suggest that it’s the individual’s perspective of the data that implies meaning. • Given these definitions what meaning do Wikileaks, Twitter, or Facebook have?Objectives Problem IS Information Internet ©2012 EMLYON
  16. 16. Structured data • Structured data refers to data that cabn be easily represented in textual/numeric form and stored in a database. • Structured data is often logically organized around a data model or data object. • Such models permit companies to compare and aggregate data in databases, datamarts and data warehouses.Objectives Problem IS Information Internet ©2012 EMLYON
  17. 17. Non-structured data • Data is considered « non-structured » if we can’t predefine its attributes and store it in a table or data base • Examples of this kind of data include press clippings, videoclips, and songs • In reality, this data isn’t « non-structured » - its just that its attributes involve « complex » relationships http://jean.marie.gouarne.online.fr/bi.htmlObjectives Problem IS Information Internet ©2012 EMLYON
  18. 18. What meaning do we attach to thedata? Frame Cloud Figure (s) Oracle Antonello da MessinaObjectives Problem IS Information Internet ©2010 ©2012 EMLYON
  19. 19. ©2010 LHST sarlInformation Systems EMM MIS ©2012 EMLYON
  20. 20. Defining an Information System A business information system is an organized set of resources (platforms, applications, procedures, data and people) that capture the meaning of workObjectives Problem IS Information Internet ©2012 EMLYON
  21. 21. The objectives of an IS Actionnaires  Actifs  Demandes en temps réel  ... Employées Société  Compétition  Mobilité  “made in” “made by”  Valorisation des tâches  ...  ... L’organisation Clients Partenaires  Fidélité ?  Peu de barrières d’entrée  Vrai coûts  Acquisitions, OPA  ...  ...To help us understand the motivations, experience and objectives of the internal and external clients of the organizationObjectives Problem IS Information Internet ©2012 EMLYON
  22. 22. The traditional description of an ISObjectives Problem IS Information Internet ©2012 EMLYON
  23. 23. Are information systems mirrors of theorganizational chart ? Objectives Problem IS Information Internet ©2012 EMLYON
  24. 24. Are information systems mirrors ofkey processes? Objectives Problem IS Information Internet ©2010 EMLYON
  25. 25. Are information systems mirrors oforganizational skills and competencies? Technicity Method Reflection Action Imagination Cooperation John HollandObjectives Problem IS Information Internet ©2010 EMLYON
  26. 26. Information Systems are a question ofperspective • The financial perspective (entreprise resource planning) • The logistics perspective (supply chain management) • The client perspective(client relationship management) • The community perspective(social media)Objectives Problem IS Information Internet ©2012 EMLYON
  27. 27. Different sides of the coin ERP SCM CRMHistory MRP Total Quality Client contact Management systemsMeasure Quantitative Quantitative Qualitative Static DynamicPerimeters Inside a firm Between firms Between firms and clientsROI 5 to 7 years 1 to 3 years 6 months to 1 yearObjectives Problem IS Information Internet ©2010 EMLYON
  28. 28. ©2010 LHST sarlThe Internet EMM MIS ©2012 EMLYON
  29. 29. The Internet 500 million users more than 3 billion pages WWW URL HTML, HTTP Internet: "The Big Picture" Objectives Problem IS Information Internet ©2012 EMLYON
  30. 30. Programming the Web I. Static web pages (HTML) II. Web enabled applications (Dynamic Web Pages, ASP, JSP, PHP, ...) III. Web services Towards the semantic WebObjectives Problem IS Information Internet ©2012 EMLYON
  31. 31. The Web as a set of information flows • The Internet is only one component of the Web • Web sites and portals are only isolated endpoints of information flows • We capture the information flows on Twitter, Deezer, Facebook and NetvibesObjectives Problem IS Information Internet ©2012 EMLYON
  32. 32. Digital footprints and clickstreams • Before the Web we assumed that our digital footprint was as ephemeral as a phone • Clickstreams can provide a level of intelligence about how people use the Web • Innovative companies have figured out how to deliver great Web-based services by divining clickstream patterns • We have yet to aggregate the critical mass of clickstreams in a database of intentionsObjectives Problem IS Information InternetProf. Lee SCHLENKER ©2012 EMLYON
  33. 33. How does IT improve Productivity? Focus Improve Knowledge Leverage Measure Organization Processes Explicit Transactions Efficiency Services Delivery Implicit Interactions Effectiveness Networks Relationships Emerging Interactions Innovation Search Relevancy Connected Proximity CTRObjectives Problem IS Information Internet
  34. 34. ©2010 LHST sarlWorkshop EMM MIS ©2012 EMLYON
  35. 35. How would you build a workspace? • Cecile Balmond – Informal • (Work) spaces aren’t bound by technology but by vision • Rules aren’t boundaries, just considerations • Vision, actors, events, outcomes, gateways ©2012 EMLYON
  36. 36. A Mashup Main features Dashboards What is a Dashboard? Private & Public Registration Dashboards Simple Registration App View Facebook Connect Reader View Profile Settings Sign In Themes Edit your account info Keyboard Shortcuts Change profile image Sharing Email settings Mobile Versions Specifics Change password Sign-in Manage Dashboards iPhone, Android Netvibes is a mash-up that allows you to Backup Feeds version construct a personalised page filled with Third Party Services Wap version near real time content on the subject of your choiceObjectives Problem IS Information Internet ©2012 EMLYON
  37. 37. Add in information flows • Five groups : Vision, actors, events, outcomes, gateways • Five pages : Group page, conflict, skills and aptitudes, roadmap, metrics • Each page : HTML page, Twitter, Documents, News, Videos, Link to Public page • Communicate the URL of the public page to research@lhstech.comObjectives Problem IS Information Internet ©2012 EMLYON
  38. 38. Become a value architect™ Mobile and tablet versionObjectives Problem IS Information Internet ©2012 EMLYON
  39. 39. Resources EMM MIS ©2012 EMLYON
  40. 40. Collaborative Platform • Administrative details • Recommended readings • Course support • Current events • Discussion forum/help desk http://www.valuearchitect.org/Objectives Problem IS Information Internet ©2012 EMLYON