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Process Centric
Systems
Prof. Lee SCHLENKER
E-Stratégies
Nov 5th 2015
How can you use enterprise
technologies to improve
a...
©2012 LHST sarl
What is our organizational focus?
What are we trying to improve?
What knowledge do we need to
capture?
Wha...
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
To help us understand the motivations, experience and objectives of the
internal and external clients of t...
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
 The financial perspective
(enterprise resource planning)
 The logistics perspective (supply
chain manag...
©2012 LHST sarl
ERP SCM CRM
History MRP Total Quality
Management
Client contact
systems
Measure Quantitative
Static
Quanti...
©2012 LHST sarl
Market Share Analysis: ERP Software
Worldwide, 2012
Intro Value ApproachReality Concerns
©2012 LHST sarl
Gartner, 2010
Intro Value ApproachReality Concerns
©2012 LHST sarl
Market Share Analysis: Customer
Relationship Management Software,
Worldwide, 2012
Intro Value ApproachReal...
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
L. SCHLENKER
L. SCHLENKER
L. SCHLENKER
Intro Value ApproachReality Concerns
©2012 LHST sarl
L. SCHLENKER
L. SCHLENKERL. SCHLENKER
Intro Value ApproachReality Concerns
©2012 LHST sarl
L. SCHLENKER
Interfaces using “batch” operations
L. SCHLENKERL. SCHLENKERL. SCHLENKER
Intro Value Approach...
©2012 LHST sarl
• A unique data model
• Data dictionnary
• Single data base
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
What is our organizational focus?
What are we trying to improve?
What knowledge do we need to
capture?
Wha...
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
©2012 LHST sarl
Intro Value ApproachReality Concerns
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Estrat process2014

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Estrat process2014

  1. 1. Process Centric Systems Prof. Lee SCHLENKER E-Stratégies Nov 5th 2015 How can you use enterprise technologies to improve apprenticeship?
  2. 2. ©2012 LHST sarl What is our organizational focus? What are we trying to improve? What knowledge do we need to capture? What can we leverage to improve the system? How will we measure the results? Focus Improve Knowledge Leverage Measure Organization Processes Explicit Transactions Efficiency Intro Value ApproachReality Concerns
  3. 3. ©2012 LHST sarl Intro Value ApproachReality Concerns
  4. 4. ©2012 LHST sarl To help us understand the motivations, experience and objectives of the internal and external clients of the organization  ROI  Real time data  ... Stockholders  Competition  “made in” “made by”  ... The State  Peu de barrières d’entrée  Acquisitions, OPA... Partners  Loyalty  Real costs  ... Clients The Enterprise  Mobility  Empowerment  ... Employees Intro Value ApproachReality Concerns
  5. 5. ©2012 LHST sarl Intro Value ApproachReality Concerns
  6. 6. ©2012 LHST sarl Intro Value ApproachReality Concerns
  7. 7. ©2012 LHST sarl Intro Value ApproachReality Concerns
  8. 8. ©2012 LHST sarl Intro Value ApproachReality Concerns
  9. 9. ©2012 LHST sarl Intro Value ApproachReality Concerns
  10. 10. ©2012 LHST sarl  The financial perspective (enterprise resource planning)  The logistics perspective (supply chain management)  The client perspective(client relationship management)  The community perspective(social media) Intro Value ApproachReality Concerns
  11. 11. ©2012 LHST sarl ERP SCM CRM History MRP Total Quality Management Client contact systems Measure Quantitative Static Quantitative Dynamic Qualitative Perimeters Inside a firm Between firms Between firms and clients ROI 5 to 7 years 1 to 3 years 6 months to 1 year Intro Value ApproachReality Concerns
  12. 12. ©2012 LHST sarl Market Share Analysis: ERP Software Worldwide, 2012 Intro Value ApproachReality Concerns
  13. 13. ©2012 LHST sarl Gartner, 2010 Intro Value ApproachReality Concerns
  14. 14. ©2012 LHST sarl Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 Intro Value ApproachReality Concerns
  15. 15. ©2012 LHST sarl Intro Value ApproachReality Concerns
  16. 16. ©2012 LHST sarl Intro Value ApproachReality Concerns
  17. 17. ©2012 LHST sarl Intro Value ApproachReality Concerns
  18. 18. ©2012 LHST sarl L. SCHLENKER L. SCHLENKER L. SCHLENKER Intro Value ApproachReality Concerns
  19. 19. ©2012 LHST sarl L. SCHLENKER L. SCHLENKERL. SCHLENKER Intro Value ApproachReality Concerns
  20. 20. ©2012 LHST sarl L. SCHLENKER Interfaces using “batch” operations L. SCHLENKERL. SCHLENKERL. SCHLENKER Intro Value ApproachReality Concerns
  21. 21. ©2012 LHST sarl • A unique data model • Data dictionnary • Single data base Intro Value ApproachReality Concerns
  22. 22. ©2012 LHST sarl Intro Value ApproachReality Concerns
  23. 23. ©2012 LHST sarl Intro Value ApproachReality Concerns
  24. 24. ©2012 LHST sarl What is our organizational focus? What are we trying to improve? What knowledge do we need to capture? What can we leverage to improve the system? How will we measure the results? Focus Improve Knowledge Leverage Measure Organization Processes Explicit Transactions Efficiency Intro Value ApproachReality Concerns
  25. 25. ©2012 LHST sarl Intro Value ApproachReality Concerns
  26. 26. ©2012 LHST sarl Intro Value ApproachReality Concerns
  27. 27. ©2012 LHST sarl Intro Value ApproachReality Concerns

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