Critical analysis of customer services and land line services in bangladesh by Sayef Amin +8801924122222

1. SOUTHEAST UNIVERSITY
Department of Law Justice
Course Title: Telecommunication Law
Course Code: LLMF 3231
Assignment On:
“Critical analysis of customer services and Land
line services in Bangladesh”
Submitted To:
Dr. Md. Jakerul Abedin
Deputy Secretary
Legislative and Parliamentary Affairs Division
Ministry of Law, Justice and Parliamentary Affairs,
Government of the People's Republic of Bangladesh
&
Guest Faculty of
Southeast University
Submitted By:
Date of Submission: 21/12/2013
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2. Introduction:
Due to privatization and liberalization of policy telecommunication sector is
experiencing phenomenal global change all over the world (Beard &
Hartmann, 1999). In Bangladesh due to increase in the mobility and the
emerging complex business environment people are moving from one place
to another. Therefore, they want to talk with the connected people for taking
the right decision at the right time during their movement. So in a country
like Bangladesh where the land line is very hard to come by most of the
consumers now a day’s depend on cell phone to communicate with each
other.
The people of Bangladesh are now dreaming of a digital Bangladesh. Faster
development of telecommunications network coupled with improved quality
of service in line with the national development is a must for the fulfillment
of the vision and aspiration of digital Bangladesh and also to take her to a
position of honor in the community of nations in the 21stcentury. Mobile
phone operators have been playing an important role in this regard. The last
decade has brought the first wave of the truly mobile generation which is
built around mobile phones, short messaging service (SMS), and portable
electronic assistants. But now there is strong evidence to suggest that there is
an even bigger wave to come driven by the increasing worldwide
technological trend towards mobility and technology integration. This is
evident through the plans and strategic directions of many of the major
players in this field. The telecommunication services in Bangladesh were
provided until 1989 by the state-owned monopoly provider Bangladesh
Telegraph and Telephone Board (BTTB), telecommunications services.
In 1989, the Government of Bangladesh opened the telecom sector by
awarding licenses to two operators; one to operate fixed telephones in rural
areas (Bangladesh Rural Telecom Authority); and the other to operate
cellular mobile phone and pager (Bangladesh Telecom Ltd-BTL) services.
In 1992, Pacific Bangladesh Telecom Limited (PBTL) bought the mobile
part of the BTL .The telecommunications market in Bangladesh, particularly
the mobile phone sector is consisted of six mobile phone operators. These
are Grameenphone Limited (GP), Orascom Telecom Bangladesh Limited
(Banglalink), Robi Axiata Limited, Airtel Bangladesh Limited, Pacific
Bangladesh Telecom Limited (Citycell), and Teletalk Bangladesh Limited.
Among the mobile phone operators, Grameenphone started its journey with
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3. the Village Phone program: a pioneering initiative to empower rural women
of Bangladesh.
The name Grameenphone translates to “Rural phone”. Starting its operations
on March 26, 1997, the Independence Day of Bangladesh, Grameenphone
has come a long way. Grameenphone pioneered the then breakthrough
initiative of mobile to mobile telephony and became the first and only
operator to cover 98% of the country’s people with network.
History:
The Telegraph branch under the Posts and Telegraph Department was
created in 1853 in the then British India and was regulated afterwards under
the Telegraph Act-1885. The Telegraph branch was reconstructed in 1962 in
the then East Pakistan as Pakistan Telegraph and Telephone Department. In
1971, after the independence of Bangladesh, Bangladesh Telegraph and
Telephone Department was set up under the Ministry of Posts and
Telecommunications. This was converted into a corporate body named
'Telegraph and Telephone Board' by promulgation of Telegraph and
Telephone Board Ordinance, 1975. In pursuance of an ordinance of 1979,
Telegraph and Telephone Board was converted into Bangladesh Telegraph
and Telephone Board (BTTB), as a Government Board. From 1 July 2008,
as per the Telecommunication policy, 1998, BTTB was converted into a
public limited company - Bangladesh Telecommunication Company Limited
through
BTCL or Bangladesh Telecommunications Company Limited, formerly
BTTB, began operations on July 1, 2008.The Bangladesh government
initially owns all shares of BTCL but it would offload shares in the next one
year for public. The value of BTCL is estimated to be at Tk 15,000 crore.
BTCL has a total of 12,636 officials and staffs.
BTCL provides land-line telephone services in the urban areas, domestic
long-distance calling and international services. In 2004, Bangladesh
Government issued a number of PSTN licenses but they were barred from
providing services in the lucrative Dhaka market (which account for
majority of the nationwide market). This monopoly of BTCL was broken
when 6 other operators started to receive their licenses from 2007. These 6
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4. operators include PeoplesTel, RanksTel, National Telecom Limited,
WorldTel, Dhaka Phone and Telebarta.
BTCL provides dial-up Internet access in all 64 districts of the country,
making it the most-accessible Internet service provider in the country. As of
January 2009 its total dial-up subscriber is 32,433. Since the beginning of
2007 BTCL have improved its Dial-up Internet service for better customer
satisfaction. It also handles the .bd domain. As of May 2008, the total
number of subscribers of BTTB was 0.87 million.
Definition of Land Line:
• A landline is a telephone that transmits signals converted from audio
data through physical media, such as wire or fibre optic cable, rather
than through wireless transmission as is the case with mobile phones.
The term landline is also sometimes used to refer to a dedicated line,
which is a permanent connection between two locations. However, in
recent years, the term is mostly used to differentiate fixed-line home
phones from mobiles.
• There are two basic types of landlines. A corded landline is one that
connects to the provider's cabling through a wall jack. The phone base
and the receiver (or handsets) are connected by a cord. In a cordless
landline, the phone base connects to the cabling through a jack but the
handset is connected wirelessly. The cordless phone's range is short,
basically within the premises. Cordless landlines must also be plugged
into the building's electrical system, which means that unlike corded
landlines they don't function in power outages.
Landline Phone Service with Local or Unlimited Local and
Long Distance:
Traditional landline phone service companies with just local, or
unlimited local plus long distance phone service for one flat rate.
Featured are some of the best offers for landline, and local phone
service, but all landline phone service providers may not be
available where you live. See who offers local & unlimited phone
service in your area, and place your order for new home phone
service instantly online.
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5. Stand Alone Landline Phone Service:
Every location is different, and has different providers for phone
service. What you need is a way to find landline phone providers
that service your area. We've got just the solution. To get started,
compare local phone service offers.
Local calling plans:
Landline phone services are typically referred to as basic phone
service. You can get basic local calling plans with no frills, or you
can get enhanced basic calling plans with extra features such as
caller ID, or call waiting etc.
Long distance calling plans:
Landline phone typically requires you to have at least basic phone
service. While you can get long distance from the same company
that provides your basic service, you don't have to. Your local and
long distance phone service can be billed by two separate
companies. Long distance calling is normally billed as a cent per
minute charge, or sometimes it is unlimited for a flat rate.
INTERNET SERVICE IN LANDLINE:
• Dial-up Internet- Regular: Available throughout the country. Requires
a dial-up modem. Voice call is unavailable when logged in. Have to
apply to DE TP/Telex at Mogbazar for account with Email address.
Connection is free. Per minute usage bill is Tk 0.10. No dialing
charge. Printed bill is sent to subscriber, and also by email. Access
Code: 0101111 or 0101112 (multimetering free).
•
Dial-up Internet: Monthly package- Tk 250/= per month with no
limitation, no multimetering, no dialing charge. Apply to DE
TP/Telex, Mogbazar. If not used for successive 3 months period,
account will be deleted.
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6. • Click2Net (Dial-up Internet- Premium): Available throughout the
country. No need to apply. Requires a dial-up modem. Bill is Tk.
0.15/min (multimetering) and is included in monthly telephone bill.
No registration, no connection charge, no E-mail account. Access
Code: 0101234, User ID: btcl, Password: btcl
•
BCube uses ADSL 2+ technology You can also contact any of the
following 3 outsourcing partners for BTCL's BCube (ADSL) prompt
connection & service. ADSL 2+ Modem with single/ multiple LAN
ports and/or wifi router is available in market and can also be
purchased from outsourcing partners. Price may vary from Tk. 2000
to 8000.
Mission of Land line Service in Bangladesh:
• The objectives of the mission to Bangladesh were to provide
programming support and technical backstopping to SDNP
Bangladesh as follows:
• Recommend an appropriate connectivity solution for the SDNP pilot
project phase in Dhaka.
• Make technical recommendations on the hardware, software, and
manpower requirements of the SDNP
• Make recommendations for the most efficient system of operation and
maintenance of the SDNP
• Based on lessons learnt from past experiences with SDNs in other
countries, highlight the best practices as well as the problems and
pitfalls to be avoided; provide suggested next steps for the project
during the pilot ph
The Telegraph branch under the Posts and Telegraph Department was
created in 1853 in the then British India and was regulated afterwards
under the Telegraph Act-1885. The Telegraph branch was reconstructed
in 1962 in the then East Pakistan as Pakistan Telegraph and Telephone
Department. In 1971, after the independence of Bangladesh, Bangladesh
Telegraph and Telephone Department was set up under the Ministry of
Posts and Telecommunications. This was converted into a corporate body
named 'Telegraph and Telephone Board' by promulgation of Telegraph
and Telephone Board Ordinance, 1975. In pursuance of an ordinance of
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7. 1979, Telegraph and Telephone Board was converted into Bangladesh
Telegraph and Telephone Board (BTTB), as a Government Board.
From 1st July, 2008, as per the Telecommunication policy, 1998, BTTB
was converted into a public limited company - Bangladesh
Telecommunication Company Limited through another ordinance.
New Tariff for telephone was approved by BTCL board:
• Govt has recently approved a development project of BTCL to lay
7,830 kilometre optical fibre cable to connect 290 upazillas, so that
the grassroot people could avail broadband connection. The Govt
funded project cost will be around 500 crore taka. Another project has
been running on to connect 1006 union parishads through optical
fibre. BTCL also working to connect 108 more union parishads. After
completion of these works, 479 out of 486 upazillas will be brought
under broadband umbrella.
• New Tariff for telephone was approved by BTCL board, effective
from 28 Oct 2012. Monthly line rent in Dhaka, Chittagong & Khulna
multiexchange area: Tk 160, Other district sadar upazillas: Tk 120,
All upazillas & growth centres: Tk 80. Call rate per minute- BTCL to
BTCL 08AM to 08PM: Tk 0.30, 08PM to 08AM: Tk 0.10, BTCL to
other operators: Tk 0.80. BTCL Board of Directors approved this rate
in its 82nd meeting for interim 6 months from Nov 2012. The Board
revised the revenue status after 6 months in its 90th and 91st
meetings and decided to continue this rate till Dec 2013 for further
observation.
Digital Data Network (DDN)
BTCL introduced Digital Data Network (DDN) service in the year 2000
to allow point to point domestic data connectivity & International Private
Leased Circuit (IPLC) termination inside Bangladesh. 64Kbps to 2Mbps
data circuits are available through DDN nodes. Subscriber is connected
through telephone cable (copper local loop DSL). Transmission backbone
among exchanges consists of optical and microwave network. DDN
service is available in 41 district headquarters through 71 nodes. Present
capacity is more than 1000 high speed point to point leased line internet
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8. & corporate connectivity, 60% of which is in use.
Who are eligible for DDN connectivity?
Point to point Leased line data connectivity is provided mainly to the
organizations for internal communications between their different
offices/industries/sales offices located in same cities or different cities. In
special circumstances the connectivity can be given to connect more than
one legal entity if they form “Close User Group”. The following entities
can fall under “Close User Group”
1. Corporations/Holding companies and their subsidiary companies
2. Companies under the same management
3. Producers of goods and services and their wholesaler or selling
agents.
4. Computerized Reservation System service provider owned by
Airline organizations.
5. Shared networks of Banks for using Automatic Teller Machines
(ATMs), Electronic Point of Sales or credit card authorization terminals
etc.
6. Producers of same types of goods and services.
7. Travel agents issuing tickets of the members Airlines whose
network they use.
8. Registered Financial Institutions working as depositories/Stock
(security) manager/Mutual Fund operator and their agents and dealers.
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9. Conclusion:
Bangladesh Telecommunications Company Limited (BTCL), a state owned
premier telephone company, provides internet connection for their land
phone subscriber through same copper wire for connectivity in most
exchanges all over Bangladesh. The service is branded as BCube. BTCL
appointed three outsourcing companies to assist customer to get the
connection and also after-sales support at customer end. Systems & Services
Limited is one of the authorized companies with high quality and reliable
services committed to customers.
ADSL technology is been used to provide the BCube connection. Same
copper wire which is used for telephone connection is also used for internet
at the same time. Subscribers can use on-line internet and voice
communication through land telephone at the same time. It cans deliver1
MBPS internet connectivity within 4 km from the exchange.
Systems & Services Limited was established in 1984 with the aim of
supporting international enterprises in the implementation of works related
to technical assistance at various engineering fields with major concentration
in telecommunications. The company successfully conducted a number of
projects for design and supervision works under the guidance of its foreign
counterparts that allowed transfer of technology resulting in development of
local expertise. The Mission of the company is to be valued by its
customers, employees and the community in which it works.
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10. Conclusion:
Bangladesh Telecommunications Company Limited (BTCL), a state owned
premier telephone company, provides internet connection for their land
phone subscriber through same copper wire for connectivity in most
exchanges all over Bangladesh. The service is branded as BCube. BTCL
appointed three outsourcing companies to assist customer to get the
connection and also after-sales support at customer end. Systems & Services
Limited is one of the authorized companies with high quality and reliable
services committed to customers.
ADSL technology is been used to provide the BCube connection. Same
copper wire which is used for telephone connection is also used for internet
at the same time. Subscribers can use on-line internet and voice
communication through land telephone at the same time. It cans deliver1
MBPS internet connectivity within 4 km from the exchange.
Systems & Services Limited was established in 1984 with the aim of
supporting international enterprises in the implementation of works related
to technical assistance at various engineering fields with major concentration
in telecommunications. The company successfully conducted a number of
projects for design and supervision works under the guidance of its foreign
counterparts that allowed transfer of technology resulting in development of
local expertise. The Mission of the company is to be valued by its
customers, employees and the community in which it works.
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