As customer success leaders, everyone looks to you to establish and maintain strong relationships throughout the customer’s lifecycle. You’re required to align expectations and work through roadblocks to provide value to customers.
Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage.
In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will also walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.