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BUSINESS REPORT
POWERPOINT
PRESENTATION
TEMPLATE
Design	by	buicuong
Presented	by	john	Doe
Your Name Company
www.yourcompan...
It begins with a simple question…
James Kennedy,
Rubberstamp.io
« Running a SaaS business without an NPS
scoring system is like riding a bike without
handle...
What Exactly is Net Promoter Score?
ü Customer loyalty metric
ü Real time analytics
ü Churn reducer
ü Customer feedback sy...
There are three types of customers:
How Does it Work?How Does It Work?
customers are sorted into three categories dependin...
How Does it Work?
How Does It Work?
How Does It Work?
Highly likely to leave
positive review. Loyal
customer who
recommend...
Subtracting the percentage of “detractors” from that of
“promoters”, while passive respondents are merely
included in calc...
ü Incredibly focused feedback
ü Easy to use
ü Predict revenue growth
ü Boost customer lifetime value
Why Use NPS?
Churn
Examples
NPS
Revenue
ü Build relationship with customers
ü Contact unhappy customers before
they churn
ü Encourage sharing on social media
ü Id...
NPS is not only an accurate predictor of growth, but also, one that
due to its simplicity can provide incredibly focused f...
More info
Read the full article: http://bit.ly/2bfkVNH
Try demo version of survey: https://www.satismeter.com/
Register fo...
About SatisMeter
SatisMeter is a revolutionary multi-platform which collects customer
feedback, reducing churn and acceler...
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Introduction to Net Promoter Score (NPS)

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Building true customer loyalty is an important thing you can do for your business. Here we will present you introduction to Net Promoter Score as an innovative loyalty measurement tool, which accelerates business growth and win customers for life. So how does it work? How to use it? Watch the presentation and find out...

Published in: Business
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Introduction to Net Promoter Score (NPS)

  1. 1. BUSINESS REPORT POWERPOINT PRESENTATION TEMPLATE Design by buicuong Presented by john Doe Your Name Company www.yourcompany.com Introduction to NET PROMOTER SCORE (NPS) www.satismeter.com
  2. 2. It begins with a simple question…
  3. 3. James Kennedy, Rubberstamp.io « Running a SaaS business without an NPS scoring system is like riding a bike without handlebars. You can do it, but it may well be unnecessarily painful. »
  4. 4. What Exactly is Net Promoter Score? ü Customer loyalty metric ü Real time analytics ü Churn reducer ü Customer feedback system ü Business growth accelerator ü Retention tool ü Satisfaction score
  5. 5. There are three types of customers: How Does it Work?How Does It Work? customers are sorted into three categories depending on how they rate their likelihood to recommend your company
  6. 6. How Does it Work? How Does It Work? How Does It Work? Highly likely to leave positive review. Loyal customer who recommend you Customers who can be easily swayed by the competition Highly likely to leave negative feedback and damage your brand
  7. 7. Subtracting the percentage of “detractors” from that of “promoters”, while passive respondents are merely included in calculating the overall percentage How to Calculate NPS? NPS can range from -100 to 100
  8. 8. ü Incredibly focused feedback ü Easy to use ü Predict revenue growth ü Boost customer lifetime value Why Use NPS?
  9. 9. Churn Examples NPS Revenue
  10. 10. ü Build relationship with customers ü Contact unhappy customers before they churn ü Encourage sharing on social media ü Identify common requests How to Increase NPS?How to Leverage NPS?
  11. 11. NPS is not only an accurate predictor of growth, but also, one that due to its simplicity can provide incredibly focused feedback. Given the correct technology, NPS can serve as a far more accurate, fluid, and interactive method for predicting and improving business growth. In Conclusion…
  12. 12. More info Read the full article: http://bit.ly/2bfkVNH Try demo version of survey: https://www.satismeter.com/ Register for free now: https://app.satismeter.com/register
  13. 13. About SatisMeter SatisMeter is a revolutionary multi-platform which collects customer feedback, reducing churn and accelerating growth. SatisMeter allows businesses to identify unsatisfied customers and help them resolve their issues before they leave. Some of SatisMeter’s happy customers include Buzzsumo, Mention, Udacity, When I Work and Segment. Tweet Follow Like

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