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5 Proven Ways to Leverage Net Promoter Score

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Net Promoter Score is a powerful customer feedback system that determines how customers feel about the product. This presentation will teach you how to increase your NPS and turn detractors into promoters. Check it out!

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5 Proven Ways to Leverage Net Promoter Score

  1. 1. BUSINESS REPORT POWERPOINT PRESENTATION TEMPLATE Design by buicuong Presented by john Doe Your Name Company www.yourcompany.com 5 Proven Ways to Leverage NET PROMOTER SCORE (NPS) www.satismeter.com
  2. 2. Net Promoter Score (NPS) is a powerful customer feedback system that determines how customers feel about your product or service. Why is NPS important? Work with Every Response Learn to Love Negative Feedback Encourage Social Media Promotion Personalize Customer Service Develop Your Brand 5 Ways to Leverage NPS
  3. 3. How Does it Work?#1 Work with Every Response v Rather than simply looking at your overall NPS score, you should be focusing on each single response. v Pay attention to things promoters love as well as investigating what your detractors don’t like. v Think about what can be improved and come up with a solution for each detractor.
  4. 4. v If customers are unhappy with your product, their feedback should be thought of as a valuable resource. v Their comments is the advice that will make your customers (both new and old) happier, let your business develop and grow. #2 Learn to Love Negative Feedback
  5. 5. Everybody loves compliments and good reviews, but in reality, negative feedback is actually a lot more valuable.
  6. 6. #3 Encourage Sharing on Social Media “A brand is no longer what we tell the consumer it is – it is what consumers tell each other it is.” – Scott Cook, Co-founder of Intuit
  7. 7. Ask for recommendation Mitigate negative experiences Ask promoters to share content Ask promoters to leave a review HOW to Encourage Sharing?
  8. 8. 73 % 73% of customers like to share recommendations and suggestions from the company (Marketing Charts, 2015) 43% of consumers are more likely to buy a new product when learning about it on social media. (Nielsen) 43 % 33% of millennials identify social media as one of their preferred channels for communicating with businesses (MarketingSherpa ) 33 %
  9. 9. How Does it Work?#4 Personalize Customer Service v Create an amazing customer experience by personalizing customer service. A personalized approach is sure to increase your chances of building a relationship. v Call your customers by their first name, ask them how things are going. Show that you genuinely appreciate and value them.
  10. 10. 40% 20% 15% 15% 7% 5% Better human service Integrate more channels Enriched content Web assistant or avatars Other Support social communities By far, the most requested improvement from customers was “Better human service” Source: The Cost of Poor Customer Service” by Genesys Global Survey, 2009
  11. 11. v Make sure your product service meets all the needs and expectations of your customers v Improve existing features v Implement new features to the product #5 Develop Your Brand
  12. 12. More info Read:“5 Steps to Become Customer Success Hero” Try a free trial of our NPS platform: https://app.satismeter.com/register Try demo version of survey: https://www.satismeter.com/
  13. 13. About SatisMeter SatisMeter is a revolutionary multi-platform which collects customer feedback, reducing churn and accelerating growth. SatisMeter allows businesses to identify unsatisfied customers and help them resolve their issues before they leave. Some of SatisMeter’s happy customers include Buzzsumo, Mention, Udacity, When I Work and Segment. Tweet Follow Like

Net Promoter Score is a powerful customer feedback system that determines how customers feel about the product. This presentation will teach you how to increase your NPS and turn detractors into promoters. Check it out!

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