1. PART TWO

2. PRESENTERS
Lia Nichole Smith
VP of Education and Performance
Jennifer Carter
Director of Client Performance

3. EMPLOYEE-PROFIT CONNECTION

4. ASSOCIATE SURVEY INDEX
TOP 10 MOST AGREED
1 I like my job
2 I know my manager’s expectations
3 My manager is honest and ethical
4 I like working for the company
5 I’m proud to work for the company
6 My manager has faith in my judgment
7 I would refer friends and family to work here
8 My manager is interested in my input
9 I like my company as a workplace
10 My company has a great future

5. POLL TIME!
Which is the top motivator
for employees?

6. EMPLOYEE MOTIVATORS
OPPORTUNITY
TO LEARN
NEW THINGS

7. EMPLOYEE MOTIVATORS
1. Opportunity to
learn new things
2. Advancement
opportunities
3. Incentives,
bonuses,
commissions

8. EMPLOYEE MOTIVATORS
Learn
new skills
Qualified for
higher role
Money will
follow

9. EMPLOYEE MOTIVATORS
My manager understands
what motivates me
1 2 3 4 5
3.68

10. EMPLOYEE MOTIVATORS
Motivate employees
THEIR way

11. MOTIVATE THEIR WAY

12. MOTIVATE THEIR WAY
OUTGOING
RESERVED

13. MOTIVATE THEIR WAY
COLLABORATIVEINDEPENDENT

14. MOTIVATE THEIR WAY
Your primary
behavior quadrant

15. DISC MODEL
D I
SC
DOMINANT
and DIRECT
CAUTIOUS
and CAREFUL
INTERACTIVE
and INSPIRING
SUPPORTIVE
and STEADY

16. POLL TIME!
Which are you?

17. DISC MODEL
DISC Behavioral Model, William Marston (1893 - 1947)

18. POSITIVE TRAITS
DISC Behavioral Model, William Marston (1893 - 1947)

19. NEGATIVE TRAITS
DISC Behavioral Model, William Marston (1893 - 1947)

20. MOTIVATORS
DISC Behavioral Model, William Marston (1893 - 1947)
D Challenge, winning , control, dominance,
bottom line
I Approval, popularity, excitement, enthusiasm,
breaking new ground
S Stability traditions, acceptance, support
encouragement, collaboration
C Independence, precision, order, high
standards, clear expectations, logic

21. MotivatorsMOTIVATORS

22. D Why didn’t we order Pizza
Hut instead of Domino’s?
I
I love it when we all get
together, can we do this
more often?
S
Since we’re all together, can
we talk about next week’s
inspections?
C I have so much work to do,
can I take a slice to go?
MotivatorsMOTIVATORS

23. INTERACTIONS
THEM:
Self-assured, direct, forceful, impatient
YOU:
• Cut to the chase
• Focus on solutions not problems
• Provide INSTANT feedback/updates
Motivated by BOTTOM LINE

24. INTERACTIONS
THEM:
Animated, talkative, open, show emotions
YOU:
• Constructive, positive reinforcement
• Tell a story “when I was…”
• Don’t interrupt them
Motivated by EXCITEMENT

25. INTERACTIONS
THEM:
Careful, calm, patient/relaxed, humble
YOU:
• Take a genuine interest
• Map out each step
• Be empathetic and likeable
Motivated by ENCOURAGEMENT

26. INTERACTIONS
THEM:
Serious, analytical, cautious and
reflective – enjoys independence
YOU:
• Expect many questions
• Details, details, details
• Let them think in silence
Motivated by PRECISION

27. KEY TAKE-AWAYS
1. Ask about their needs
2. Let them grow
3. Adapt your approach