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Creating a Patient and Family Advisory Council: From Idea to Implementatio…


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Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit Follow @QualitySummit on Twitter.

There are as many steps to creating and maintaining a client and family advisory council (CFAC) as there are benefits! Hear first hand from members of one council, including two client/family advisors on what this process has been like for them.
Better Care

Lisa Clatney; Ray Van Dusen; Connie Van Dusen

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Creating a Patient and Family Advisory Council: From Idea to Implementatio…

  1. 1. Creating a Client & Family Advisory Council:From Idea to ImplementationLisa ClatneyThis Session is sponsored by:
  2. 2. Creating a Patient& FamilyAdvisory Council: From Idea toImplementationInspire 2013
  3. 3. Saskatoon Health Region’s Journey
  4. 4. Why create a council?Facilitateimprovementsat point of careMoreeffectiveplanningRelationshipbuilding &increasedunderstanding
  5. 5. Oncology PFAC
  6. 6. In the beginning….
  7. 7. Qualities of a successful advisors
  8. 8. What keeps councils successful?• Advisors feel listened to• Feel and can ‘see’ they are making adifference• Physician and leadership support• Council members are dedicated• Genuine openness & transparency• Productive meetings• Ongoing recruitment
  9. 9. What prevents councils frombeing successful?• Roles not clearly defined• Personality clashes not dealt with• Projects & activities are not meaningful andnot measured for success – need reportcards!• No active involvement• Lack of leadership support
  10. 10. “The single most important factor for ensuring thesuccessful involvement of families in policy and programactivities is commitment to the idea. This point cannotbe overstated. Without a deeply held belief that familieshave unique expertise and knowledge and that theirparticipation is essential to improving services, truecollaboration will not occur.”Essential Allies: Families as Advisors