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Seattle Access It Stats

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IT use statistics for City of Seattle. by David Keyes

Published in: Technology, Business
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Seattle Access It Stats

  1. 1. 2009 Information Technology Residential Survey <ul><li>Measures based on city & community goals </li></ul><ul><li>Follows up 2000 & 2004 Seattle surveys </li></ul><ul><li>1064 Phone Surveys </li></ul><ul><li>Oversamples of Hispanic/Latino and African-Americans </li></ul><ul><li>10 Focus Groups with 310 community members </li></ul><ul><li>Filipino, Spanish Language, African Americans, Somali, Korean, Chinese, Vietnamese, & Grad Students, including many cell only users </li></ul>
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  6. 6. About 10% reported “a disability, handicap, or chronic disease that keeps [them] from participating fully in work, school, housework or other activities .”
  7. 7. How to improve Internet: Price (47%), Speed (26.7%)‏
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  13. 13. Civic engagement <ul><li>Just over half participate in a community group. Slightly less get information about their local community via web or e-list. </li></ul><ul><li>African Americans more likely to participate, but not electronically. Caucasian respondents were more likely to participate both in person and electronically.75% willing to be contacted </li></ul>
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  16. 16. From The Focus Groups It’s important for everyone, esp. our kids. Computers are expensive, and so is Internet access Lots of people in our community are afraid of Hackers and Scams I wish I could get free Internet access in order to make my home expenses lower – and we would often use the Internet We need more computers in (Chinese, Spanish, Vietnamese, Somali, Korean…)‏ Trusted and culturally relevant places and teachers are important
  17. 17. <ul><li>High interest, want to give opinions. </li></ul><ul><li>Need to address comfort and trust. </li></ul><ul><li>Need full services in their language. </li></ul><ul><li>Barrier could be literacy, and/or English. </li></ul><ul><li>May not know what participation means. </li></ul>From The Focus Groups: Government Info
  18. 18. In sum <ul><li>We’re well wired. </li></ul><ul><li>High interest in more speed. </li></ul><ul><li>Still disturbing difference in access level and use of services. </li></ul><ul><li>Cost is largest barrier for entry and high speed. </li></ul>
  19. 19. <ul><li>High speed Internet cost </li></ul><ul><li>Training </li></ul><ul><li>Help purchasing computers </li></ul><ul><li>Maintaining them safely and securely </li></ul>How to increase technology adoption
  20. 20. For more info <ul><li>Information Technology Access and Adoption in Seattle </li></ul><ul><li>Seattle.gov/tech/indicators </li></ul>

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