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Jisc student digital experience data service walkthrough


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Lo-fi walkthrough of alpha prototype of the Jisc student digital experience data service

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Jisc student digital experience data service walkthrough

  1. 1. Student 360Data service Student Digital Expectation & Experience Survey Collect and analyse data about student expectations, experiences, attitudes and satisfaction with digital technologies Visualise the data easily, allowing you to communicate findings quickly and easily with colleagues Use a standardised set of well-designed and robust questions created by experts Ultimately, allow institutions to compare their data both internally (e.g. by faculty or campus) and externally (e.g. with other ‘statistical neighbour’ anonymised institution types). 1
  2. 2. Student360 will provide Advice on how to strategically and practically act on the results gained from the survey Concrete feedback to students on the findings from the survey, what has been learnt and what will change as a result of this information Academic and credible academic methods for collecting data of this kind which can lead to practical next steps Role of Student Experience Manager Manage actions on the advice and findings from the survey and implementation of practical next steps as advised. Student Experience Manager 2 Learns about Student360 through the TEL manager who has in turn learned about it through Jisc newsletter Student 360Data service Student 360Data service
  3. 3. IT Director Learns about Student360 through their Jisc account manager in their half year meetings. Student360 will provide Advice on how to strategically and practically act on the results gained from the survey Guidance on how to deliver services and systems across the whole institution matching students’ and the institutions‘ needs. Maximisation of the organisation’s ability to change, through insight and expertise on digital solutions that support education and research Role of IT Directors Handle the infrastructure of surveying within the institution, distributing it in all relevant channels, and collecting the data. Student 360Data service 3
  4. 4. Heads of e-learning Learns about Student360 through Jisc Headlines newsletter. Student360 will provide Insight into how your students access, understand and navigate increasing volumes of content in a complex digital environment Understanding of user expectations & experiences, including how they interact with technology in the physical and online spaces Ensure all students have the digital literacy skills to realise the full benefits of technology in their learning and assessment Role of Heads of e-learning Bridging the gap between Student Experience department and IT-department by implementing the new steps to improving the digital experience for students in the institution. Student 360Data service 4
  5. 5. Robust & well-designed question set created by experts and based on research with students and staff from higher education and further education and skills. Comparison of data to meaningful institutional groups nationally, and internal comparisons such as faculties, departments, services etc. Ability to customise the survey by selecting additional questions from a question bank according to your needs. What Student360 offers 1/2 Collected and analysed data about your students on their expectations, experiences, attitudes and satisfaction with technology Student 360Data service 5
  6. 6. Concrete feedback to your students on what is happening in the institution and the efforts made towards the students. What Student360 offers 2/2 Possibility to triangulate results with existing data already being collected in your institution. Credible evidence on your institution’s current status on digital to make strategic and practical descisions and priorities. Student 360Data service 6
  7. 7. The questions are designed to elaborate on the relevant questions in National Student Survey and get greater insight into students’ expectations and experiences. The question set consists of 31 well designed questions within four main domains created by Jisc experts. Questions are designed to allow you to add detail to data from other surveys e.g. NSS (National Student Survey), NSSE (National Survey of Student Engagement), ISB (International Student Barometer), SPOCs (Student perception of Course) and Ofsted Learner View Robust & well-designed question set Student 360Data service 7
  8. 8. In addition to the core question set provided by Student360 you can choose a set of self-picked questions from a ques- tion bank to supplement the survey with questions you want answers to. These questions are not guaranteed the same combparability as the core set of questions - as these questions will not be used by all institutions participating in Student360 - Student digital expectations & experiences survey. Ability to customise the survey Student 360Data service 8
  9. 9. Collected and analysed data Easy to read reports Data can be disaggregated by schools/faculties/colleges if numbers are sufficient. Data can be downloaded for your own analysis and comparisons Student 360Data service 9
  10. 10. Comparison to meaningful mission groups nationally Comparison to other universities, colleges, faculties, services, and programmes. Comparison to a national profile of universities and/or colleges, or to groups of institutions which are similar to yours in size, mission, subject focus, or on relevant statistical measures. Student 360Data service 10
  11. 11. Possibility to triangulate results with existing data Possbility to triangulate the data from Student360 with existing data already being collected in your institution, on your intiative. Existing type of data could be from NSS (National Student Service) or SPOCs (Student perception of Course) and other local surveys in your institution. Student 360Data service 11
  12. 12. Credible evidence Actionable outcomes for service improvement based on the survey results. Support colleges & skills providers with evidence for Ofsted inspections on student digital experience & evidence of engagement expanding on the Student Perception of Course Surveys (SPOCS). Student360 produces credible evidence for Ofsted, QAA and other quality frameworks e.g. TEF Student 360Data service 12
  13. 13. Concrete feedback to your students Student360 will give you concrete points to feedback to your students on what you are doing to improve their digital experience, as well as evidence on what you have actually accomplished recently. Student 360Data service 13
  14. 14. We take care of your privacy and protect your data Anonymise your institution’s identity by advanced comparison filters yet make it possible to compare to meaningful mission groups Protect your student’s private information and details by filtering through categories Secure access to your own data and possibility to triangulate with NSS or SPOCs and other local surveys in your institution Delivered via BOS for ease of use and integration with other data collection processes Student 360Data service 14
  15. 15. Step-by-step Input & check existing data Modify Collect Analyse & compare Start improve- ments DistributeSelect topics & questions Student 360Data service 15
  16. 16. Areas covered by the questions Expectations & experiencesStudent access & use What are the devices, services, applications, and connectivity students have, and the things they do with technology, also activities not directly related to their studies. Covering students expectations or 'importance to me' and experiences or 'true of me' Student 360Data service 16
  17. 17. Four domains and example questions I get opportunities to communicate via email with lecturers and teaching staff I can bring my own device (e.g laptop, tablet, smartphone) to support my learning I know when to switch off from digital technologies The University/college web site is useful to me Digital on my course Digital in my institution My digital life My digital wellbeing Student 360Data service 17
  18. 18. Your questions are ready! Get them out there! Download the question set designed for you Distribute the survey through BOS Import them to your BOS account bos Student 360Data service 18
  19. 19. bos 19
  20. 20. Distribute directly… Publish to everybody… Do both… …to all participants by pre-populating the survey with respondents e-mail adress. Overview of who’s invited Know the exact response rate and how representative the data set is Remind only those who have not completed the survey …by sharing the URL broadly in various channels. Reach respondents who don’t use their institution e-mail Approximate response rate Remind all (independent of completion or not) …by pre-populating with the e-mail adresses you have access to and share the URL broadly. Get the survey out there to reach as many as possible More accurate results than by only sharing broadly Distribution and publishing Student 360Data service 20
  21. 21. You can check on the progress through the BOS dashboard and follow response rate through that. We can provide encouraging distribution- and reminder texts with the right language to increase the response rate from the audience. Progress & response rate Progress Response rate Student 360Data service 21
  22. 22. Final results Advice and guidanceIndividual report Instantly available individual report with all answers and responses from the survey. On how to use the answers and the results in context of other national metrics, other local surveys and national survey like the NSS. In addition we will advise you on other ways to engage students in dialogue about their digital experience. Student360 individual report bos Student 360Data service 22
  23. 23. Final results Comparison to institutional groups like your own and also other comparison criteria such as retention rates, student demographics, subjects etc. InfographicsComparison How do you feel about using digital services as a integrated tool in while studying? 100% 90% 0% Very Confident Confident Insecure Very insecure Either/or 10% Amount of students who are confident using their own devices on campus. 100% 0% Student 360Data service 23
  24. 24. Anticipated next steps Nov. 4th Nov.-Dec- February Sept. 2015 Alpha prototype 2016 User testingWalk through 24
  25. 25. Anticipated next steps Nov. 4th Nov.-Dec- February Sept. 2015 Alpha prototype Beta prototype 2016 PilotingUser testingWalk through 24
  26. 26. Anticipated next steps Nov. 4th Nov.-Dec- February Sept 2015 Alpha prototype Beta prototype Launch! 2016 (anticipated) Piloting LaunchUser testingWalk through 24
  27. 27. Who Jisc needs to engage with Minimum 6 volunteer students who will receive incentives for participation. What Jisc will be doing Remote user testing in a one hour interview online Incentives for student participation Agreement from staff member at institution to participate When it will take place End of November-December 2015 Student user testing of Alpha prototype 25
  28. 28. Who Jisc needs to engage with Approximately 20 participating institutions What Jisc will be doing A minimum number of participating students from your institution Student body collaboration (e.g. through your Students Union) PVC, IT-manager, Head of e-Learning/e-Learning Manager support & buy-in When it will take place Beginning of February 2016 Student user testing of Beta prototype 26