UXPA_2016_Keynote_Template_4_3

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Sarah Garcia
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Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 Sarah Garcia UEGroup, youXtools This Makes Me Feel… @UEGroup @youXtools @sarah_eden
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Sarah garcia lead researcher UEGroup San Jose, California, USA Since 2004 @UEGroup @youXtools @sarah_eden welcome!
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey today • Difference between UX, CX and EX • Emotion measurement struggles • Emotion gathering methods • Our journey • Questions
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey 2.35 3.63 3.68 3.21 3.05 3.67 -4.00 -2.00 0.00 2.00 4.00 Overall level of satisfaction Ease of use Ease of Learning Valuable Likelihood to Use Comparison to Current Site
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey -4 Very Difficult to Use Very Easy to Use 3.1 3.6 Product A -3 -2 -1 0 1 2 3 4 Product B
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey NPS Likert Scales SUS Success RateTime on Task Error Rate
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX CX EX
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX UX-User Experience How a user interacts with the product
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX CX CX-Customer Experience How a user interacts with a product and an organization over time
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX CX EX EX-Emotional Experience How a user feels about their interactions
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey How are you feeling today? ?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Fine Good OK Great
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Tired Busy Excited
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey bored
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey It’s Fine. OK I’m Not Sure. It’s Good.
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Biometric Options: • EEG Electroencephalography (Brain) • GSR Galvanic Skin Response (Sweat) Passive: • Facial Coding (Video Analysis) • Verbal Coding (Voice Analysis) Active: User: Self-Reporting Researcher: Observational
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Biometric Options: • EEG Electroencephalography (Brain) • GSR Galvanic Skin Response (Sweat)
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Passive: • Facial Coding (Video Analysis) • Verbal Coding (Voice Analysis)
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Active: User: Self-Reporting Researcher: Observational
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Early Attempts at Emotion Capturing 7 Frustration and Delight Indicate to what extent you felt_______ during your interaction with this game • EXCITED • INSPIRED • INTERESTED • BORED “I liked the overall concept and storyline” “I enjoyed the game's look and feel” “I enjoyed the game's music and sound effects” “I will tell a friend about this game” “I think this game is pretty lame”
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey +3 0 -3 Futuristic Innovative Connected Simple Clear Engaging Secure Fun Intuitive Convenient Delightful Friendly Passe Plain Disconnected Confusing Unclear Puts me off Risky Boring Plain Inconvenient Painful Corporate 2.6 2.4 1.7 1.6 1.4 1.4 1.4 1.2 1.2 0.8 0.7 0.7 = Average Participant Rating
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Here’s How We did it
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Basic Emotion Basic Opposite Joy Sadness Trust Disgust Fear Anger Surprise Anticipation Sadness Joy Disgust Trust Anger Fear Anticipation Surprise
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Coming Up With the Concept
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Paper Prototype
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey 1st Emotional Chart Output
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey 2nd Iteration
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Quantification & Comparisons
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Birth of youXemotions
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Lot of Questions… Are less categories or more categories better? Is self reporting emotions more or less effective than other agile emotion capturing methods? Is self reporting more accurate than facial and verbal analytics?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey The Study: Is Less, More? Are less categories or more categories better?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey People don’t always feel one emotion.
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey It’s hard to find words to describe how you are feeling.
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Sometimes no words are better.
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey The 2nd Study: Who Knows Your User Best? Is self reporting emotions more or less effective than other agile emotion capturing methods? Is self reporting more accurate than facial and verbal analytics?
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Lab Camera Camera on Computer
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Results from Facial Analysis
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Accuracy of Descriptive Words Rate Emotion Accuracy from 1 (not at all) – 5 (very strong)
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Emotion Capturing: Accuracy Comparison
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Birth of a Tool
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Lots Left to Learn • Exploring the idea of NO words • Exploring the idea of substituting words • Understanding color/language issues • Exploring different ways of visualizing the chart • Exploring how to allow for selection of multiple emotions • (the list goes on….)
Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey @UEGroup @youXtools @sarah_eden Tell Me How YOU Feel! http://bit.ly/UXPAsarah
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UXPA_2016_Keynote_Template_4_3

  • 1. Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 Sarah Garcia UEGroup, youXtools This Makes Me Feel… @UEGroup @youXtools @sarah_eden
  • 2. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Sarah garcia lead researcher UEGroup San Jose, California, USA Since 2004 @UEGroup @youXtools @sarah_eden welcome!
  • 3. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey today • Difference between UX, CX and EX • Emotion measurement struggles • Emotion gathering methods • Our journey • Questions
  • 4. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 5. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey 2.35 3.63 3.68 3.21 3.05 3.67 -4.00 -2.00 0.00 2.00 4.00 Overall level of satisfaction Ease of use Ease of Learning Valuable Likelihood to Use Comparison to Current Site
  • 6. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey -4 Very Difficult to Use Very Easy to Use 3.1 3.6 Product A -3 -2 -1 0 1 2 3 4 Product B
  • 7. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
  • 8. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey NPS Likert Scales SUS Success RateTime on Task Error Rate
  • 9. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX CX EX
  • 10. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX UX-User Experience How a user interacts with the product
  • 11. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX CX CX-Customer Experience How a user interacts with a product and an organization over time
  • 12. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey UX CX EX EX-Emotional Experience How a user feels about their interactions
  • 13. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 14. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 15. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 16. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 17. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
  • 18. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey How are you feeling today? ?
  • 19. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Fine Good OK Great
  • 20. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Tired Busy Excited
  • 21. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey bored
  • 22. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
  • 23. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey It’s Fine. OK I’m Not Sure. It’s Good.
  • 24. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 25. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Biometric Options: • EEG Electroencephalography (Brain) • GSR Galvanic Skin Response (Sweat) Passive: • Facial Coding (Video Analysis) • Verbal Coding (Voice Analysis) Active: User: Self-Reporting Researcher: Observational
  • 26. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Biometric Options: • EEG Electroencephalography (Brain) • GSR Galvanic Skin Response (Sweat)
  • 27. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Passive: • Facial Coding (Video Analysis) • Verbal Coding (Voice Analysis)
  • 28. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Measuring Emotions Active: User: Self-Reporting Researcher: Observational
  • 29. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 30. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 31. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Early Attempts at Emotion Capturing 7 Frustration and Delight Indicate to what extent you felt_______ during your interaction with this game • EXCITED • INSPIRED • INTERESTED • BORED “I liked the overall concept and storyline” “I enjoyed the game's look and feel” “I enjoyed the game's music and sound effects” “I will tell a friend about this game” “I think this game is pretty lame”
  • 32. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey +3 0 -3 Futuristic Innovative Connected Simple Clear Engaging Secure Fun Intuitive Convenient Delightful Friendly Passe Plain Disconnected Confusing Unclear Puts me off Risky Boring Plain Inconvenient Painful Corporate 2.6 2.4 1.7 1.6 1.4 1.4 1.4 1.2 1.2 0.8 0.7 0.7 = Average Participant Rating
  • 33. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey ?
  • 34. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Here’s How We did it
  • 35. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Basic Emotion Basic Opposite Joy Sadness Trust Disgust Fear Anger Surprise Anticipation Sadness Joy Disgust Trust Anger Fear Anticipation Surprise
  • 36. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Coming Up With the Concept
  • 37. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Paper Prototype
  • 38. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey 1st Emotional Chart Output
  • 39. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey 2nd Iteration
  • 40. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Quantification & Comparisons
  • 41. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Birth of youXemotions
  • 42. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Lot of Questions… Are less categories or more categories better? Is self reporting emotions more or less effective than other agile emotion capturing methods? Is self reporting more accurate than facial and verbal analytics?
  • 43. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey The Study: Is Less, More? Are less categories or more categories better?
  • 44. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 45. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey People don’t always feel one emotion.
  • 46. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey It’s hard to find words to describe how you are feeling.
  • 47. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Sometimes no words are better.
  • 48. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey The 2nd Study: Who Knows Your User Best? Is self reporting emotions more or less effective than other agile emotion capturing methods? Is self reporting more accurate than facial and verbal analytics?
  • 49. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Lab Camera Camera on Computer
  • 50. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey
  • 51. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Results from Facial Analysis
  • 52. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Accuracy of Descriptive Words Rate Emotion Accuracy from 1 (not at all) – 5 (very strong)
  • 53. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Emotion Capturing: Accuracy Comparison
  • 54. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Birth of a Tool
  • 55. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey Lots Left to Learn • Exploring the idea of NO words • Exploring the idea of substituting words • Understanding color/language issues • Exploring different ways of visualizing the chart • Exploring how to allow for selection of multiple emotions • (the list goes on….)
  • 56. Session Survey: http://www.uxpa2016.org/sessionsurvey Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or #UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184  Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org #UXPA2016 www.uxpa2016.org #UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184  Conference Survey: http://www.uxpa2016.org/survey @UEGroup @youXtools @sarah_eden Tell Me How YOU Feel! http://bit.ly/UXPAsarah