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Global Business Services - what are they and how do they differ from shared services

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What is a Global Business Service organization? And what is the difference between a SSO and a GBS?

Published in: Business
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Global Business Services - what are they and how do they differ from shared services

  1. 1. Global business services are more likely to embrace a hybrid model and take advantage of the tools and technologies of third parties “Third parties bring scale, experience tools and enablers to deliver the best possible service” 5839
  2. 2. Global business services are more customer focused. 3 There were some striking difference in how the different types of organizations defined their purpose. 83% of GBS said being a customer focused organization was key to their purpose compared with 64% of shared services
  3. 3. GBS must provide functions that are beyond ‘just transactional’
  4. 4. Thank you sarah@sharedserviceslink.com

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