Healthy Mouth, Healthy Body
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This Webinar provides an overview of common oral health barriers for people living with HIV/AIDS (PLWHA) and the importance of overcoming these barriers. It will also share some of the ways HRSA has helped link PLWHA to oral health care, including the SPNS Oral Health Initiative. Featured presenters include: - Dr. Mahyar Mofidi; Branch Chief of the Division of Community HIV/AIDS Programs and Chief Dental Officer of the HRSA HIV/AIDS Bureau - Jane Fox, MPH; Project Director of SPNS Oral Health Initiative Evaluation Center for HIV and Oral Health (ECHO), Boston University School of Public Health.
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Healthy Mouth, Healthy Body
- 1. SPNS IHIP Oral Health Webinar Series: Healthy Mouth, Healthy Body ………………. Presented by CDR MahyarMofidi, DMD, PhD and Jane Fox, MPH December 13, 2013
- 2. Agenda ■ Introduction to SPNS Integrating HIV Innovative Practices (IHIP) project Sarah Cook-Raymond, Managing Director of Impact Marketing + Communications ■ ■ Presentations from: ■ Dr. MahyarMofidi; Branch Chief of the Division of Community HIV/AIDS Programs and Chief Dental Officer, HRSA HIV/AIDS Bureau ■ Jane Fox, MPH; Project Director of SPNS Oral Health Initiative Evaluation Center for HIV and Oral Health (ECHO), Boston University School of Public Health ■Q &A
- 3. IHIP Resources on TARGET Center Websitewww.careacttarget.org/ihip
- 4. IHIP Oral Health Resources ■Training Manual ■Curriculum ■Pocket Guide ■Webinar ■ ■ ■ Series Healthy Mouth, Healthy Body Dental Case Management Clinical Aspects of Oral Health Care for PLWHA Recording and slides for all Webinars will be uploaded to TARGET Center Web site following the live event: www.careacttarget.org/ihip
- 5. Other IHIP Resources ■ Buprenorphine Therapy ■ ■ Engaging Hard-to-Reach Populations ■ ■ Training Manual, Curriculum, and Webinars on engaging hard-toreach populations Jail Linkages ■ ■ Training Manual, Curriculum, Monograph,and Webinars on implementing buprenorphine in primary care settings Training Manual, Curriculum, Pocket Guide, and Webinars on enhancing linkages to HIV care in jails settings UPCOMING: Hepatitis C Treatment Expansion ■ In Spring/Summer 2014, look for training materials on increasing access to and completion of Hepatitis C treatment for PLWHA on the TARGET Center Web site.
- 6. Healthy Mouth, Healthy Body: Oral Health Care's Vital Role in Overall Well Being for People Living with HIV/AIDS CDR Mahyar Mofidi, DMD, PhD Branch Chief Chief Dental Officer HRSA, HIV/AIDS Bureau December 13, 2013 6
- 7. 12+ years ago You cannot be healthy without oral health. Oral health is essential to overall health and quality of life, and all families need access to high-quality dental care. 7
- 8. Oral Health for PLWHA “While good oral health is important to the well being of all population groups, it is especially critical for people living with HIV/AIDS (PLWHA). Inadequate oral health care can undermine HIV treatment and diminish quality of life, yet many individuals living with HIV are not receiving the necessary oral health care that would optimize their treatment.” -U.S. Public Health Service Surgeon General Regina M. Benjamin, MD, MBA 8
- 9. Why does good oral health matter in HIV care? 9
- 10. Oral Disease in HIV Infection Oral infections and neoplasms occur with immunosuppression 32-46%of PLWHA have at least one oral disease condition related to HIV (bacterial, fungal, viral, neoplastic, lymphoma, ulcers) High prevalence of dental caries and periodontal disease Some HIV medications have side effects (xerostomia or dry mouth) which can lead to tooth decay and periodontal disease 10
- 11. Prevalence of Dental Caries and Periodontal Disease in a Ryan White HIV/AIDS ProgramFunded Dental Clinic Dental caries were present in 66% of patients 54% had gingivitis and 28% had periodontal disease Infectious Disease Society of America (IDSA) 47th Annual Meeting – November 2009 – Poster #1063 11
- 12. Oral Manifestations of HIV/AIDS For those with unknown HIV status, oral manifestations may suggest HIV infection, although they are not diagnostic. Reznik DA. Perspective - Oral Manifestations of HIV Disease. International AIDS Society–USA Topics in HIV Medicine. Volume 13 Issue 5 December 2005/January 2006 12
- 13. Oral Manifestations of HIV/AIDS For persons living with HIV disease not yet on therapy, the presence of certain oral manifestations may signal progression of disease. Reznik DA. Perspective - Oral Manifestations of HIV Disease. International AIDS Society–USA Topics in HIV Medicine. Volume 13 Issue 5 December 2005/January 2006 13
- 14. Oral Manifestations of HIV/AIDS For persons living with HIV disease on antiretroviral therapy, the presence of certain oral manifestations may signal a failure in therapy. Hodgson TA, Greenspan D, Greenspan JS. Oral lesions of HIV disease and HAART in industrialized countries. Adv Dent Res. 2006 Apr 1;19(1):57-62 14
- 15. Oral Disease is Rarely Self-Limiting Untreated oral disease may lead to systemic infections, weight loss, malnutrition Oral health diseases are linked to systemic diseases: diabetes, heart disease, pregnancy issues Oral diseases impact quality of life: psycho-social problems, limited career opportunities 15
- 16. How can dental providers make a difference? 16
- 17. Role of Dental Providers Eliminate infection, pain, and discomfort Restore oral health functions Early detection of HIV and referral: Oral lesions can be the first overt clinical feature of HIV infection. Early detection can improve prognosis and reduce transmission/ A visit to the dentist may be a health care milestone for PLWHA. The dental professional can address oral health concerns and play a role in helping engage or re-introduce patients into the health care system and coordinate their care with other primary care providers. 17
- 18. What are the Benefits of Early Linkage to Oral Health Care After HIV Diagnosis? 196 HIV-positive individuals: 63 newly diagnosed cases (out of oral care and within 12 months of their HIV diagnoses) Previously diagnosed controls (66 out of oral care and diagnosed with HIV between 1985-2007) Historical controls (67 receiving regular oral care and diagnosed with HIV between 1985-2007) IADR – March 2011- Jennifer Webster-Cyriaque DDS, PhD – UNC School of Dentistry. 18
- 19. Findings Persons who were newly diagnosed had significantly more teeth at baseline compared to the previously diagnosed and historical groups. Newly diagnosed individuals had less periodontal disease (attachment loss and less bleeding on probing). Previously diagnosed individuals had poorer gingival health and more broken teeth. The previously diagnosed group had the most dental decay. Service usage varied considerably: Newly diagnosed: more preventive and maintenance services Previously diagnosed: more costly prosthodontic services IADR – March 2011- Jennifer Webster-Cyriaque DDS, PhD – UNC School of Dentistry. 19
- 20. Findings The higher levels of dental disease in the previously diagnosed group resulted in higher treatment costs. “Early dental intervention in the newly diagnosed HIV-positive individuals results in significant functional maintenance, more optimal oral health, and considerable financial savings.” IADR – March 2011- Jennifer Webster-Cyriaque DDS, PhD – UNC School of Dentistry. 20
- 21. What oral health needs/barriers do PLWHA face? 21
- 22. Unmet Oral Health Needs Oral health is one of the top unmet needs for PLWHA who obtain services through the Ryan White HIV/AIDS Program nationwide. PLWHA have more unmet oral health care needs than the general population and have more unmet oral health care needs than medical needs. PLWHA most likely to report unmet need for dental care are African American, uninsured, Medicaid recipients, and within 100% of federal poverty limits. 22
- 23. Barriers to Oral Health Care Lack of dental insurance Limited financial resources Shortage of dentists Too many appointments, other aspects of illness seen as being more important Fear, no positive role models, stigma, shame Negative patient-provider experiences Shrinking adult dental Medicaid benefits 23
- 24. State Adult Dental Coverage in Medicaid, 2013 20 18 18 18 Number of states 16 14 15 12 12 14 10 8 10 9 6 6 4 2 0 0 Full benefits Comprehensive Limited benefits Emergency benefits No benefits Source: ADULT DENTAL BENEFITS IN MEDICAID, ADA 24
- 25. Oral Health Care is Expensive Service National average fees charged by private practitioner Comprehensive oral evaluation/ examination Limited oral evaluation Intraoral radiograph (first film) $66.29 Sample reimbursed fees by Medicaid $14.89 - $44.61 $57.60 $23.41 $14.00 - $36.76 $3.63 - $14.91 Adult cleaning Filling (amalgam, one surface) $77.64 $110.35 $22.10 - $58.00 $15.59 - $64.56 Filling (clear, one surface) Extraction (simple) Extraction (surgical) Endodontic (molar root canal) $131.30 $138.21 $224.11 $868.00 $25.62 - $65.90 $25.62 - $63.54 $33.43 - $109.23 $157.93 - $409.90 Crown (porcelain) Complete denture (upper) $908.00 $1,333.57 $580.00 $584 - $600 25
- 26. What are we doing about oral health? 26
- 27. Oral Health: HRSA Strategic Priority Expand oral health and integrate it in primary care settings 27
- 28. Ryan White HIV/AIDS Program and Oral Health Services
- 29. SPNS OHI Special Projects of National Significance Innovations in Oral Health Care Initiative 15 sites across country Grantees implemented innovative models of comprehensive oral health care services to expand dental access 29
- 30. Other HIV/AIDS Bureau Oral Health Investments Oral health capacity assessment during site visits All Grantee Meeting Oral health performance measures Oral health a funding priority under Part C Capacity Development Funding Opportunities Program evaluations Publications 30
- 31. Impact of Ryan White HIV/AIDS Programs on Oral Health Care FY 2011: 135,004 clients received dental services FY 2011: 8,480 dental providers (mostly dental students and residents) provided direct oral health care as part of CBDPP and DRP FY 2011: 8,461 health care professionals (3,451 dental, 5,010 non dental) received oral health care education through AETCs 31
- 32. Impact on Our Clients “People treat you as if they have known you their whole life.” “They take care of my fear.” “They are like a big family…they gave me my smile back.” “I feel free, secure and welcomed by the staff.” “I feel comfortable…not treated as a HIV patient but a person who needs dental care.” “We’re all so fortunate to get what we need.” “It’s affordable. It’s a one stop shop.” “This is the only game in town.” “Quality of care here is 110%.” 32
- 34. Contact Info CDR Mahyar Mofidi, DMD, PhD HRSA/HAB Chief Dental Officer mmofidi@hrsa.gov 301-443-2075 34
- 35. Evaluating the HRSA SPNS Oral Health Initiative Jane Fox, MPH Boston University
- 36. HRSA Oral Health SPNS Initiative • September 2006 HRSA funded 15 sites and one evaluation & TA center • Five year funding cycle • Sites were charged with increasing access to oral health care for PLWHA
- 37. SPNS Sites
- 38. SPNS Models - Typology • Three types of host agencies – ASO/CBO (5), CHC (4), and hospital/University-based programs (6) • Three basic models: – Fixed site • Expansion of prior dental program/services • Implementation of new dental program – Mobile dental units
- 39. Evaluation Study Questions • Do the demonstration programs increase access to oral health care for the target population? • What are the main similarities and differences in strategies and program models to increase access to oral health care across programs? • Are the oral health services performed in accordance with professional practice guidelines? • Do clients experience improvements in health outcomes over time?
- 40. Evaluation Study Questions • Are clients’ oral health care needs met? • Do clients experience improvements in oral health related quality of life after enrollment in oral health care? • What strategies are most effective in furthering successful program implementation: barriers, facilitators, key lessons learned? • What strategies to address the structural, policy and financing issues can be replicated in other settings?
- 41. Evaluation Study Design • Study criteria – HIV+, 18+ years of age, and no oral health care* for the past 12 months or more • Quantitative survey at baselineand follow-up – Demographics, past access, insurance, HIV status, past oral health symptoms, SF-8, OH QOL, and presenting problem • Utilization and ancillary data – CDT codes of EVERY procedure done, evidence of tx plan completion and recall
- 42. Evaluation Study Design • Qualitative interviews – In-depth interviews of 60 patients at 6 sites • OH experiences and values, OH self care knowledge and behaviors, patient education, and impact of HIV on OH • Dental case manager focus group – June 2008 with 12 participants
- 43. Patient Demographics • 75% male • 40.6% Black, 21.2% Latino • 33.4 % high school education, 43.0% beyond high school • 30.6% working, 55.7% monthly income < $850 • Age = 43.6 (18 – 81), • Yrs positive = 10.07 Last dental visit Never 3% 21% 29% 12% 35% < 12 months 1 - 2 yrs 2 - 5 yrs >5 yrs
- 44. Baseline Dental Access • Usual place for dental care: 38.6% none; 31.0% private dentist • 48.2% reported needing dental care but were not able to get it since testing positive • Of those who did not get dental care, 53.8% stated affordability as the reason.
- 45. Baseline HIV Status • 97.5% had a regular place for HIV care and 95.0% had seen their HIV provider in the past 6 months • 85.2% had an HIV case manager and 77.9% were taking ARTs • 57.35 had a CD4 count over 350 and 52.8% had an undectable viral load
- 46. Significant Changes in Outcomes at 12 Months, N=1391 Outcome Report unmet need for oral health care Report good/excellent health of teeth and gums Oral health symptoms: mean (SD) Baseline 12 Mos. 48% 17% 38% 67% 3.35 (2.34) 1.78 (1.93)
- 47. Significant Changes in Oral Health Symptoms at 12 Months, N=1391 60% 53% 52% 50% 40% 30% 20% 51% 43% 30% 35% 34% 26% 21% 17% 10% 0% Tooth decay Sensitivity Appearance Toothache Bleeding gums Intake 12 Months
- 48. Significant Changes in Habits at 12 Months, N=1391 Habit Baseline 12 mos P value Daily brushing 83% 82% .407 Daily flossing 19% 25% <.001 Flossing at all in past 6 months 53% 62% <.001 Current smoker 50% 45% <.001 Eating candy or chewing gum with sugar 61% 52% <.001 Drinking soda with sugar 64% 31% <.001
- 49. Patient Perspectives - Habits • Improvements in oral health care practices – Better brushing & flossing techniques & frequency • ― Now I buy lots of toothbrushes and use them for a short time and replace them.‖ • ―I brush everyday instead of 3 times/week...I floss a lot more‖ • ―I brush longer‖ – Reduce or stop smoking/tobacco use • ― I still use snuff but I cut back a little and don’t leave it in my mouth as long...‖ • ―I cut down from 3 cigarettes/day from 1 pack...‖ – Dietary changes • ―I still drink soda but only once in awhile...I try not to buy it‖
- 50. Standards of Care • We established a set for the multi-site evaluation: – – – – – The presence of a comprehensive exam The presence of anyxrays The presence of any cleaning or periodontal work Completion of Phase I treatment plan Patient placed on recall
- 51. Service Utilization: N=2178, 14 sites Over the course of the study: • Patients made over 15,000 clinic visits • They received over 37,000 services • 917 (42%) completed a Phase 1 treatment plan *Phase 1 Treatment Plan = Prevent and treat active disease Services provided in first 12 months of care # Pts who provided received any service n /% Clinic Visits Phase 1 Treatment Plans Completed* Comprehensive Exams 11,315 2178 100% 717 717 33% 2077 1944 89%
- 52. Access to & Retention in Care • 43% of patients came in for preventive care • 64% of patients were retained in care • Those retained in care were: – More likely to complete their treatment plan – More likely to have a recall visit – Reported less pain, fewer symptoms at follow up • Factors significantly associated with retention – Older age, better physical health, on HIV medications, more recent dental visit – Receipt of patient education – 6 times as likely to be retained in care
- 53. ―…I very rarely go. I was not a regular client at the dentist because my parents only took me to the dentist once in my life and so I didn’t know the need for follow-up dental—you know keeping a good hygiene program until I got older.‖
- 55. Engagement in Care ―Outreach and retention were two things we did not anticipate to be problematic when planning for this grant. As we began to open our clinic and serve patients, we realized that this is one of the most important aspects of operating a dental clinic for this population.‖
- 56. Getting Patients in the Door • Marketing – Paid & unpaid media • Community materials – Literacy level • Outreach to providers – Clinicians – Case managers – Other CBOs • Ancillary services – Transportation – Other social or medical services • Special events – SPNS days • Word of mouth – Peers
- 57. Keeping Patients in Care • Follow-up appointments − Timely and efficient • Reminder calls • Dedicated staffing − Patient navigators/dental case managers − Staff skills and relationships with patients • Patient education and empowerment − ―When both the dentist and the dental case manager reviewed the treatment plan with the patients, the patients gained a better understanding of why the proposed treatment was needed.‖ • Incentives − ―thank you gifts‖ − transportation
- 58. Dental Case Management • 8 programs included dental case management – – • 758 patients were enrolled into the study from the 8 DCM sites. – • 5 in non-urban settings and 3 in urban settings DCMs were either • Dental assistants who were given training on case management; or • HIV case managers who were given training on oral health topics They had a total of 2715 encounters with a DCM over the course of a year of treatment. • Appointment reminders/rescheduling • Arranging or providing transportation • Provision of food or nutritional information • Provision of oral health information and support Outcomes – Participants with more DCM encounters were significantly more likely to complete their Phase 1 treatment plan at 12 months, be retained in oral care and experience improvements in overall oral health and mental health status. – Participants with 5+ DCM encounters (23%) were 2.73 times more likely to complete their treatment plan compared to those with just one DCM encounter. (Lemay, et.al)
- 59. “ She has helped me very much. First and foremost, she has helped me just with the comfort level of dealing with a place like this. I am kind of intimidated by a dentist. I mean, who is not? But she has been very comforting and she has been very good at explaining procedures. If it wasn’t for what she has done for me as far as helping, scheduling, talking, sitting with me during the dentist and everything, I may not have followed through. So it has made a really big difference. It makes me feel like there is somebody committed to my dental care, so my commitment can’t be any less than that.
- 60. Patient PerspectivesThe role of the DCM – Access to oral health care • ―I would not have dental care if it wasn’t for (name of dental case manager)‖ • ―He (dental case manager) got me into the program and it has been good to me‖ – Retention in dental care • ― I feel comfortable with her and it makes me want to come to appointments‖ – Helps with patient/provider communication – Provides oral health education
- 61. Policy Implications • Successful strategies for outreach, engagement and retention in dental care • Increasing access is feasible • Standards of care • Patient and community education • Workforce innovations • Future financing and sustainability
- 62. Contact Information Jane Fox, MPH Evaluation Center for HIV and Oral Health Boston University 617-638-1937 janefox@bu.edu http://echo.hdwg.org/
- 63. Upcoming Oral Health Webinars Dental Case Management January 9, 2014 at 1 PM EST • Presenters: • Dr. Howell Strauss and Mr. Nelson Diaz, AIDS Care Group of Chester, PA • Dr. Carolyn Brown and Ms. Lucy Wright, Native American Health Center of San Francisco, CA Clinical Aspects of Oral Health Care for PLWHA January 22, 2014 at 3 PM EST • Presenters: • Dr. David Reznik,HIVDent and Grady Health System of Atlanta, GA • Ms. Helene Bednarsh, RDH, MPH,HIVDent and Boston Public Health Commission of Boston, MA
- 64. Q&A To be informed about Webinars and other upcoming IHIP resources, sign up for the IHIP listservby emailing scook@impactmc.net. IHIP Web site: www.careacttarget.org/ihip Connect with Us Sarah Cook-Raymond, Managing Director |Impact Marketing + Communications Twitter: @impactmc1| Facebook: ImpactMarCom |www.impactmc.net | 202-588-0300
Editor's Notes
- .
- Safety net
- Eval center at BU Site could design any program to meet this goal. Evaluation center: Study design includes a quantitative survey with patients – baseline, 6 and 12 months (with an optional 18 and 24), collection of all dental utilization data, and a qualitative study with in-depth interviews with 60 patients from 6 sites.
- 15 sites = 7 urban and 8 rural2 in NYC, 2 in CA and one in USVI. The remainder are scattered.
- Since sites were not required to follow a set format in creating their programs, we designed a typology to categorize the programs for descriptive purposes. All of the sites fall into one of these 3 types of host agencies and have adopted one of these 3 basic models. Fixed sites either expanded the kind of services they provided or expanded their service area by opening satellite clinics. Other commonalities we looked at across the sites were the use of a case manager – either dental specific or the HIV case manager and collaboration between the sites and a dental/hygiene school.
- Working with the sites and HRSA we came up with 8 study questions we proposed to answer by the end of the project.
- Quantitative survey at baseline, 6, 12 and optional 18 and 24Challenges of collecting utilization data – Every procedure by code vs billing codes and formal vs informal recall systemsAncillary data – optional and good consistent data from 5 sites
- Two sets of qualitative interviews have been conducted with this subset of patients 12 -14 months apart.Sites included HIV Alliance, Montefiore, Native American Health Center, Special Health Resources in Texas, St Luke’s Hospital and the University of MiamiDCM is a new concept so we hosted a focus group to gather more information about the tasks, training and needs of this type of professional
- N=246911.7%patients were diagnosed in the past yearMore than half the patients reports their last dental visit 2 or more years ago.
- Usual place for dental careNone 37.6Private dentist 30.4Community health center 17.9Dental school 5.4Other 6.7
- We found significant changes at 12 months related to a reduction in unmet need for oral health, improvement in the overall health of peoples’ teeth or gums and the total reduction in symptoms.
- We also found significant reductions in oral health symptoms over 12 months, as we would hope to find. All of these were significant at p<.001
- JaneIn bivariate analysis we saw some significant changes in habits related to oral health over 12 months. No significant change in brushing habits, but flossing habits changed a lot. Still not great, but an improvement. A small but significant change in smoking.Larger changes in sugar consumption – via candy, gum or soda, and a significant change in teeth grinding.
- We also conducted a qualitative study with 60 patients and conducted a second in-depth interviews with 39 of the patients: at the baseline period of receiving oral health care; At the initial interview we asked about their experience with dental care as a child, prior to being diagnosed with HIV, and post diagnosis; We asked about their values attitudes and practices about dental care and taking care of their teeth; At follow up interviews approximately 12 months of being in the program we asked about:New information learnChanges in the oral health & hygiene behaviorsThe role of the staff and specifically the dental case manager, care coordinator patient navigator in the dental careWhat made the biggest differences with oral health care
- In the absence of professionally accepted standards of care, we established a set for the multi-site evaluation – at the time HAB did not have their standards out and there are no standards of care from the ADA.There is just one HIV Qual measure and for the sites that are collecting this information, they ask patients if they have had at least one dental visit in the past year. The type of visit is not defined.Phase 1 Treatment: Prevention, maintenance and/or elimination of oral pathology that results from dental caries or periodontal disease.
- Although there were 15 sites in the study we were only able to use the treatment data from 14 of the 15 sites.
- This 43% reported having no other problem, they just wanted a cleaning or checkupLooking at participants who were in the study 18 months or more (N=1466) we looked at the rate of retention (defined as 2 or more dental visits at least 12 months apart during an 18 month or greater observation period)In multivariate analysis controlling for clustering by site and other factors significantly associated with retention in bivariate analysis, a number of factors were significantly associated with retention in care, but one really stood out – the receipt of patient education.
- As we found in the longitudinal quantitative study, some patients did not get oral health care because they could not afford it. We also found that many patients just did not know or value the importance of oral health care. A little less than half of the patients interviewed in the qualitative study indicated an unstable history of oral health care.
- Our study and past studies such as the HCSUS study have documented a need for dental care for HIV patients. So it should be as easy as just opening up new clinics, expanding what is already in place or designing and implementing a mobile unit. Taking the cost factor out of the way patients will flock to oral health care right?
- Not true. Most of the sites found that although they built it, the masses of patients did come. This is at least not with out a little or in some cases a lot effort on their part.
- Marketing – Almost all sites did some sort of mass marketing – PSAs, newspaper ads, announcements in CBO/clinic newslettersTargeted marketing was much more successful than wide spread effortsPatient targeted community materials – CHC storyOutreach to providers for referrals – HIV case managers overloadedAncillary services – helping patients to get there – ACG and SHRTSPNS days – contrary to what many consider as a positive method of providing OH care to HIV patients, integrating HIV patients into an existing care system. Dedicated SPNS days and expanded clinic hours were very successful in getting patients in the door.
- Patient retention has proved challenging for a number of reasons. Here are some of the barriers we have identified.Patient population – this is not always a priority for patients especially after they realize how much work they need to haveThe dental clinic system – multiple follow-up appts and schedulingRelief of pain versus completing a treatment planPatient experience – getting there, staff interaction, dentist/hygienist interactionStrategies:Scheduling appts and reminders – two strategies to reduce no show rates that have been identified include scheduling follow-up appts quickly and providing reminder calls the day before and/or of the appt.Dedicated staffing such as a dental case manager or patient navigator who has frequent contact with patients to help patients stay in care. This person also works closely with the HIV case manager.Patient education – unified messages from dental staff and motivation interviewing techniques to build patient relationships and teach self-care techniques.Incentives – provide a thank you gift for the patient’s time and effort getting into care once the treatment plan is completed. This is not advertised but patient word of mouth is a powerful tool. And reimbursing for or providing transportation to follow-up appts.
- IHIP webinar scheduled for January 9th.Of the 2715 encounters29% had one encounter21% had 2 encounters27% had 3 -4 encounters23% had 5+ encountersMost frequent encounters were
- This quote from a X patient “she has helped be very much…” hanging on wall —exemplifies several of the themes from patients about the role of Dental case managers—Overall we found roles that DCM’s play include (these are listed on the posters):Helping with accessing dental servicesBetter retained in careReducing fear about dental proceduresExplaining and demonstrating how to take care of mouth and teeth & sharing information Helping patients communicate and coordinate care with dental and medical providers; between dental providers
- The HRSA standards of care are important, even if somewhat controversial in the field. This is the first time extensive data have been collected to look at things like treatment plan completion rates and recall visits.Increasing access is feasible – especially if cost barriers are removed. Even though they had been out of care for over a year, and for the majority over 2 years, people came into care through referrals from medical providers, case managers and through publicity and outreach. And many of these were people who were not experiencing active pain – just wanted a cleaning.If care is provided and funded, then patient and community education are critical to ensure that people enter care and stay in care. Patient education had a six-fold effect on retention in care, highlighting the importance of this activities. In all the discussion over the training and competencies of mid-level dental clinicians, we need to remember this essential public health function that should be part of any job description.Finally, finding secure financing is essential to sustainability and we now have information about the range of costs and range of care to fit every budget – information that we help will be useful in discussions around reauthorization.