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Designing with compassion: The social model of disability and inclusive design


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A presentation I made at this year's A11y Camp conference in Sydney, Australia.

Published in: Technology
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Designing with compassion: The social model of disability and inclusive design

  1. 1. Designing with Compassion: Social Model of Disability and Inclusive Design Sarah Christopher @Sarah_Jayne Digital Accessibility Analyst — Media Access Australia
  2. 2. Models of Disability Social Model British: ● Response to institutionalisation of people with disabilities ● Radical approach ● Society creates disability ● Disability = social oppression
  3. 3. Models of Disability Bio-Psycho-Social Model ● Cross-over between medical and British social model ● Recognise impairment but emphasis on social changes ● People without impairments also experience disability ● ‘Bio-Psycho-social’ = factors in understanding disability ● Disability is socially constructed
  4. 4. Barriers to Inclusion What: ● Stop full social inclusion for people experiencing disability ● Appear as: ○ Attitudes/biases/opinions ○ Policy ○ Physical environment Why: ● Lack of engagement/interaction ● Groups (intentionally or unintentionally) excluded
  5. 5. Marriage equality postal vote ● Paper postal ballot mailed to people on the electoral roll ● Barriers = method of postal vote ● Excluded groups ○ Blind/low vision ○ Mobility impairments ○ English as Second Language (ESL) ○ Homeless ○ Aussie expats ○ People living in regional areas ■ Aboriginal ■ Indigenous LGBTI communities in remote areas
  6. 6. Inclusive Design Inclusive design: ● Considers human diversity ● Human-centred approach ● Disability = mismatch between needs and environment ● Recognises social exclusion ● Empathetic ● Keeps our biases in check
  7. 7. Inclusive Design Toolkits: ● Microsoft: ‘Inclusive -- Microsoft Design’ ● AirBnB: ‘Another Lens’ ● Paciello Group: ‘Inclusive Design Principles’
  8. 8. Inclusive Design Why? ● Increased access ● Reduced friction and frustration ● Minimise or removal of barriers to participation ● Reduce disability in a social context
  9. 9. Thank you! Twitter: @Sarah_Jayne