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Through the lens of a case study for a highly successful transition to Sharepoint 2013, this talk will give attendees a framework for integrating UX techniques into an Agile Sharepoint process. Relying on best practices and industry standards works well in a relatively simple business context, but when a business gets more complex, it’s vitally important to make sure the design process is iterative, that deliverables are structured to get meaningful consensus, and that business, design, and technical stakeholders can agree on functionality and priorities. The case study will take you through a project that was going off the rails, and how it was pulled back into a success that eventually led to users tackling the project sponsor with hugs. It will share what we did right, what we did wrong, and what we learned along the way to make every Agile Sharepoint project more successful.