Current needs of IT service industry<br /><ul><li>More professional project managers in IT services industry than before, to ensure alignment of project management to project objectives and business value for stakeholders.
Innovation and delivery excellence focusing on project value adds.
Measuring project performance with optimal mix of quantitative and quantitative framework.
Aligning and defining project activities to project outcomes and business benefits.
Seamless integrated project life cycle from project origination to project outcome
Comprehensive view of project management than merely triple constraints
Driving project team for SMART performance goals
Proactive risk management in complex project environment
Project team composition comprising technical and functional domain consultants as per project needs, business environment of clients</li></li></ul><li>Driving factors For Next Gen Project Management Practice<br />Project Learning Advantage<br />Project Analytics<br />Project Intelligence<br />Process driven & outcome focus<br />Efficiency driving business benefits & profitability<br />Performance <br />Management<br />Proactive Controlling<br />Innovation and Value Adds<br />Benchmarking<br />
Key performance indicator (KPI) is a measure of performance. Project performance measures are commonly used to help project organizations to define and evaluate project success, and aligning project delivery capability to its long-term strategic business goals.<br />KPI based Performance Management<br />Performance: Define, measure, achieve, improve, control<br />
Implementation Challenges<br /><ul><li>Organization must be matured in Project Management.
Consistency and process compliance is must for data accuracy and usefulness.
Understanding of Project Management framework (PMI) is pre-requisite.
The objective of KPI framework is for achieving project management excellence, but it must be smart and quality data management, rather than un-utilized or in-disciplined data management processes.
KPI model has been successful only in disciplined and matured organization.
This model needs to be practical, operational and beneficial to organization.
ROI can be realized by consistent measurement of performance year on year or project by project.</li></li></ul><li>So What Are These KPI<br />Some of the most known KPIs are:<br />SPI (Schedule Performance Index)<br />CPI (Cost Performance Index)<br />Response/Resolution SLA<br />Quality Audit Score <br />Etc….<br />But there is need of holistic Project Management KPIs across:<br />Project Process<br />Project Knowledge area<br />Performance vs Benchmark<br />Improvement Areas<br />
<ul><li>IT Project KPIs based on type and nature of IT projects
KPIs linked with Project Management framework(PMI)
Enabling Next Gen Project Management (Analytics, Intelligence, Performance Benchmarking, Proactive Controlling mechanism
Project intelligence leading to delivery efficiency and project cost reduction.
Creating project management as differentiator other than technical case studies, resource volume or delivery cost.</li></ul>KPI Solution Handbook….<br />IT Project Management by KPIs<br />Enabling Next Gen Project Management<br />Coming Soon…..<br />
Food for Thought <br />What cannot be measured, that cannot be managed, improved and differentiated.<br />Next Gen Project Management framework will differentiate the project managers in class vs. mass categories in up-coming years.<br />Performance Benchmarking is the business need in the competitive IT services industry.<br />