Our ASSETS walk out of the door each evening. We have to make sure that they come back the next morning," says Narayana Murthy
-Keeping an employee Happy and retaining them is the first step in the process of creating a truly successfulbusiness.Your employees are one of your company’s greatest assets. They are the ones who actually runs the company. They bridge the gap between company and customers (link the two and becomes the strong medium)They work passionately and contribute fully to the success of the organization and find great satisfaction in their work which leads to higher productivity.It is not the top level management that negotiate and deals with the customer but the employees instead so Satisfied employees lead to satisfied customers.What they say about your company, how they act in the workplace, and how happy they are in their roles all impact on your brand, your image, your levels of service and ultimately your customers’ satisfaction.Research and experience clearly show it’s worth the time and money to build a high performing workforce. The cost of replacing an employee typically ranges from one to three times his or her annual salary and the average company loses about $1 million with every 10 professional employees who leave. As we all know collection of drops makes the ocean in the same way each and every employee helps in building up the organisation. the customer sees the company through the eyes of the employees-Creating a solid plan for the continuous improvement and advancement of employees is a vital part of an organization's long-term success.-the most important part of managing employees is making sure every employee feels an attachment with the organisation.
It’s been said that people don’t quit their jobs; they quit their bossesEmployee satisfaction is supremely important in an organization because it is what productivity depends on. If your employees are satisfied they would produce superior quality performance in optimal time and lead to growing profits. Satisfied employees are also more likely to be creative and innovative and come up with breakthroughs that allows a company to grow and change positively with time and changing market conditions.1. Generous compensationShow to your employees that you are fair and generous. Good and intelligent employees can easily sense when they are not compensated fairly by their employers. Good employees can easily get out from your office and find other better employers who can compensate them better.2. Clear career pathsEmployees have their own career dreams. Be sure that you can provide your employees their road to career success that is aligned to your Company. Otherwise they may go on other better paths that other employers may provide.3. Balance lifePeople lives are not only revolving for work. Employees have their family life, love life, spiritual life and others. This should be considered by employers. Otherwise, your employees may leave you because of exhaustion or because they now want to dump you for the love of their families and other love ones. 4. Comfortable working areaWithout it, employees will not become happy to their work, will not be motivated to work hard and become productive. Why? Because you don’t show that you care. Also, employees have the right to a free-hazard environment. If you’re not giving them well-ventilated and comfortable working areas, then you are depriving their right.5. Role modelingAs the boss, the leader, and supposedly the teacher in an organization, employers should become role models. Otherwise, their subordinates will be in a low morale. 6. Appreciation and recognitionPraising or simply saying thank you to your employees for the good job they have done has a great impact to inspire them. However, employers should also try their best to discover these good jobs that the employees have done so that their will be no good jobs done by employees that were not praised. 7. Team buildingTeam building creates a closer and deeper relationship between members of an organization including staff personnel, managers and employers. This relationship shall make a chain between them, and this chain will be the thing that will make it hard for the team to be apart from each other. Team building makes employees motivated and productive because of the essence of teamwork.
8. Fair treatment Unfair treatment by employers will surely put an employee in a low morale condition. Judge them equally, recognize them equally, compensate them in a just manner, give them fair benefits, talk to them equally and smile at them equally. 9. Proper assignmentPutting employees in their right places is putting them in the places where they are most effective and efficient. To make your employees happy and productive, be sure to assign them in the areas where they are interested. Like basketball, you are the coach here, be wise on choosing who will be the center, guard or the forwards. 10. Flexibility and spaceBe sure not to hold your employees too tight or too loose. Employees are sometimes so sensitive on how their employees handle and watch them. Many of them are not comfortable to work while their bosses are watching them. In this case, a trust and confidence shall be established between employers and employees. Giving freedom and adequate space to employees makes them more flexible and capable to work productively. 11. ListeningEmployers shall have listening ears for their employees. They should listen and not always do the talking especially in counseling employees. Furthermore, mere listening to their problems without taking actions to solve their problems will just make their morale lower. The greatest evidence that you have listened to them is the action you have done for them.12. Tactful criticismBosses shall always speak with justice and wisdom. Reckless criticism may discourage a person and destroy his will to work. Remember that you are dealing with human emotions and not with machines.13. Teach them to teachGive them a certain topic on subjects they are most knowledgeable of and assign them to become resource speakers in your office training and seminars. This will make them realize their strong points and at the same time will give them the opportunity to stand out from others and be proud of it. This will also uplift their zeal to work in your office.14. Decision making authorityLet your employees make some decisions. If a customer is a bit unhappy about something they ordered on the menu, for example, give the waitress the freedom to find a solution to the problem without having to talk to you. An employee who is allowed to come up with great solutions to problems will want to help out more.15. Promote health and fitnessWith all the stress employees get in your company, they deserve to have wellness. A healthy body is a happy body. A happy body is an inspired body. With healthy and inspired employees in your office, expect a rising production.
Cisco Systems — recognizes that employees want active sharing of information throughout the ranks and increased accessibility of senior leadership (an increasing trend among top companies). CEO John Chambers meets with new employees within four months of their hiring. Microsoft — knows healthcare is important. They pay 100% of all full-time employees' health insurance premiums. Marriott — shows their appreciation for employee good work. CEO J.W. Marriott Jr. flew a dozen employees (including a dishwasher, bellman, and head housekeeper) to D.C. to receive the company’s highest honor: the award for job excellence. General Mills — supports employee personal and professional development. They reimburse 100% of tuition up to $6,000 per year. Nordstrom — shares their profits with employees. In 2003, their most profitable year ever, each employee who worked at least 1,000 hours got a profit-sharing bonus three times the amount of the previous year. J.M. Smucker — knows saying thank you is important. Each day they serve complimentary bagels, muffins and spreads. Wm. Wrigley Jr. — encourages employee ideas and input. They ask employees to suggest improvements and then give them 10% of the first-year cost savings. Google- Employees have access to unlimited free meals, haircuts, dry cleaning, massages, and even onsite medical care
Last but not the least … a delighted employee makes a delighted customer.
Importance of focusing on employees to sustain in business
Importance of focusing onEmployees to sustain in Business Santosh Singh Channa
WHY is it Important?Company’s greatest assetsThey become more engagedDirect Interaction with customersAffects various aspectsLower Attrition RateThey make and represent the company
HOW can it be Done Generous compensation Clear career paths Balance life Comfortable working area Role modeling Appreciation and recognition Team building
HOW can it be done…continued Fair treatment Proper assignment Flexibility and space Listening Tactful criticism Teach them to teach Decision making authority Promote health and fitness