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  1. 1. SANTONU BISWAS # 4/10 1st main 2nd cross Behind Government school S G Palya Bangalore-560029 E-mail: Ph. No: 9739045671, 8986753969(M) CAREER OBJECTIVE: To put my knowledge and skills to use as a financial that in turn benefits the self, Organization and society. PROJECT EXPERIENCE: 1. Project Name:FEE MANAGEMENT SYSTEM. LANGUAGE: Oracle 9i, D2k WORKING EXPERIENCE: 1) Change management engineer at Huawei telecommunication. Project name: - Aircel India limited, Airtel India, Vodafone, Duration: - March 2014 onwards (2 Yr. +) Roles and Responsibilities: - • Implementing change requests with minimum number of network outages, minimum risks. • Approving change requests with proper justification so that it will be approved accurately. • Attending CAB and ECAB meeting for upcoming changes with technical team, change manager and customer. • Coordinating with technical team for implementing Normal/Emergency change requests for proper resources, trying to complete the activity within proper mentioned downtime. • Preparing daily basis reports and monthly basis reports etc. • Preparing KPI reports by comparing successfully completed change requests with total number of change requests. • Troubleshooting on daily basis issues came from customer. • Trying to get a proper follow up on CRs to close it within SLAs.
  2. 2. • Preparing reports for weekly basis CAB reports, on the basis of this reports CAB meeting will be arranged. • Running CRs report we are preparing for taking count of how many CRs are in running state on daily basis. • GNOC reports we are preparing for taking count of how many CRs are successful, failed or canceled. • Security/Quality reports we are preparing for checking the security parameters we are following. • Daily dashboard reports preparation for taking count of CRs within SLA or out of SLA, Status of CRs, to whom bucket the CR • Pending CRs preparation for giving information to the stakeholders for which the CRs is pending within their buckets. • Troubleshooting on daily basis incidents like site binding, errors in giving access etc. • Monthly basis auditing of no of users in the network. • Keeping the network healthy by doing health checkup activities on the network. • Preparation of daily CR tracker for daily basis activities. 2) Worked as a Customer care executive: Company: - Tata Business Support Services (TATA DOCOMO, TATA INDICOM) Jamshedpur. Designation: - Customer care executive Duration: - 2 Yrs. (Oct 2009 to Apr 2011) Roles & Responsibilities: ♦ Take calls of the customer. ♦ Solve their problems & gives solution to the customer. 3) Working as a SAP Material Management Consultant & Support. Company: - Raysult Enterprises Duration: - (2012 March to December 2013) Clients: - Tata Center, Kolkata Shrinivasa Ferro Alloys Limited, Durgapur. TECHNICAL SKILLS: Language: Oracle 9i, SAP MM Packages: MS EXCEL. Operating Systems: Windows 7,8,10 SKILLS • Good at Communication, Presentation and Decision-making. • Can able to work efficiently with the Team and individually too.
  3. 3. ACADEMIC CHRONICAL Examination School/college Board/university Stream percentage Passing Year S.S.C R.D.TATA.HIGH SCHOOL JHARKHAND SECONDARY EDUCATION BOARD GENERAL 53.71 2001 H.S.C JAMSHEDPUR CO- OPERATIVE COLLEGE JHARKHAND INTERMEDIATE EDUCATION COUNCIL SCIENCE 46 2003 B.TECH SYNERGY INSTITUTE OF ENGINEERING AND TECHNOLOGY BIJU PATNAIK UNIVERSITY OF TECHNOLOGY COMPUTER SCIENCE 64 2008 STRENGTHS • Diligent. • Good Sense of Responsibility. • Dedicated to the work assigned. PERSONAL PROFILE Name : Santonu Biswas Father’s Name : Mr. Amal Kumar Biswas Date of Birth : 26 March 1985 Gender : Male Permanent Address : 45 A Doyamoyee Road, Pramathanagar, Parsudih Po- Tatanagar, Jamshedpur- 831002 Marital Status : Un-Married Nationality : Indian Linguistic : English, Hindi, and Bengali. Hobbies : Singing, Listening music. DECLARATION I here by declare that the information furnished by me is true to the best of my knowledge.
  4. 4. Date: ………………. Place: JAMSHEDPUR (Santonu Biswas)