1. Santiago Rebollo
3138 Watson Woods Way, Loganville, GA 30052
Phone: 305-772-5420 E-Mail: Santiago.rebollo38@gmail.com
Experience
COX ENTERPRISES Atlanta, GA January 2014- Current
Commercial Accounts-OnlineAdministrator
Completes the full facilitation of sold vehicles for clients, buyers and auctions regarding conditional sales for all MDM Commercial Accounts; including Avis, ARI,
ALLY, Mercedes Benz and BMW.
■ Built client relations with respective commercial account owners resulting in a 30% decrease of arbitratedvehicles.
■ Process paperwork relatedto client procedures, rates, charges, deadlines, etc. to service OVE client and buyer needs.
■ Utilizes AS400 to generate accounting reports, conduct administrative duties and process sales adjustments.
■ Reconcile and balance sale daily for over 15 dealer accounts; administering revenue requests for over ½a million dollars daily.
■ Submit payment request to accounting with backup reports daily for vehicles soldon ove.com. Process ACH wire requests to
accounts upon delivery of vehicle titles.
■ Contact clients/buyers to developpositive relationships; developingstrategicplans to streamline the buying process.
■ Provide information relativeto the sale and release of upstream units purchased online.
■ Call new and existing upstream buyers within a specifiedtimeframe after online sales to provide quality customer service and
trend analysis after the sale.
■ Verify location of soldunits via correspondence with lease managers and senior administrators.
■ Create and maintain Excel spreadsheets, documenting sales trends by buyer.
■ Email or fax releases for confirmedunits to grounding and buying dealers.
Manheim Auctions (Customer Care) January 2013 / January 2014
 Solve technical issues and provide assistance to dealers in a call center environment.
 Manage emails and voicemails providingprofessionalandaccurate responses in a timely manner.
 Provide insight and suggestions regarding operational policies within my group.
 Utilize several applications to obtain customer data in relevance to an issue or need.
 Maintain CRM database with customer’s issues and resolution.
 Promotedto Online Coordinator within a year.
 Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents.
 Maintain and audit vehicle files as requiredby customer.
Halfaker and Associates, LLC March 2009 / October 2010
 Provide world-class support to future soldiers of the United States Armed Forces.
 Networking with U.S. Army soldiers worldwide.
 Utilize various proprietary software programs to provide assistance and make decisions following all of the company rules
and guidelines.
 Promotedto team leader in six months of service.

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US Army (Armored Crewman) September 2003 / August 2008
 Excelled in all aspects of my assignments including:
o Security Operations
o Heavy Machinery Operations
o Quality Assurance and Inspection
o Resource Operation Skills
Best Buy May 00 to Sept 2003 and June 2005 to May 08
 Professionally install andservice customer’s car audio and video products in their vehicles.
 Provide technical assistance and service support to sales staff and end users.
 Maintained100% accuracy on inventory items for installation garage resultingin $0 loss to the company.
 Receivedpayments for services performedwhile followingall departmental policies andguidelines with 100% adherence.
 Promotedto lead technician in less than 1 year of service and became the “go to” person of my department for assistance.
Education
Le Cordon Bleu Culinary Arts Miramar August 2012
Associate of Science Degree in patisserie andBaking
William H. Turner Technical Arts High School June 2000
High School Diploma - Graduated in the topquintile of my class and participatedJROTC for 2 consecutive years.
Skills and Training
United States Military 2003
Heavy Vehicle / Armor Crew Member Course 2004
Security Tracking System Course (FBCB2) 2005
Advanced First Aid and CPR Course (CLS Certified) 2005
Serve Safe Certified 7504874 2010
Serve Safe Alcohol Advanced Certified6165299 2011
Work / Task assessment Inventory Control Quality Assurance Control
Organizational Skills Administrative Protocols Safety / Risk Assessment
Building Security Widows 98 / 2007 / Vista/ General Maintenance
Security Protocol XP / MS Office Microsoft CRM AS400
References available upon request