save your time Thanks me Later

1. Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 1
Name : Mr. Epari Sanket Kumar
Nchmct No :2141112068
Industrial Exposure training Report
Hotel Name : Jw Marriott
Location :Bengaluru

2. Certificate
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 2

3. Appraisals Front Office Department
Jw Marriott Hotel - Bengaluru
Industrial training exposure -
Sanket
Slide 3

4. Appraisals Food and Beverage Department
Jw Marriott Hotel - Bengaluru
Industrial training exposure –
Sanket
Slide 4

5. Appraisals Housekeeping Department
Jw Marriott Hotel - Bengaluru
Industrial training exposure -
Sanket
Slide 5

6. Appraisals Food Production Department
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 6

7. Appraisal Scores
Department Appraisal Score Received out of 50
Front Office 47
Accommodation Operations 50
Food and Beverage Service 49
Food Production 50
Total Score out of 200 196
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 7

8. My Appreciation
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 8

9. B.Sc in H&HA, Sem IV,
Human Resources, Motivation
JW MARRIOTT, BENGALURU
Slide 9
JW Marriott, Bengaluru
24/1, VittalMallyaRd, KG Halli, Bengaluru,
Karnataka 560001
Phone:080671 89999
Opening Date:September 2013
JW MARRIOTT HOTEL the luxury retreat in the garden
city of India, the exquisite JW Marriott Hotel, Bengaluru
located in the heart of this pulsating metropolis surrounded
by verdant greenery of Bengaluru, with the view of
sprawling Cuban Park and the trendy UB City. Historic
architecture, a world-renowned botanical garden, a
plethora of lifestyle destinations, and the ever-growing IT
hub – this city is truly a delight to explore. As our guest we
invite you to experience the culture, history and the natural
beauty of this great city in an environment that allows you
to relax, with every detail cared for.
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
CORE VALUES OF JW MARRIOTT
Putting people first
Pursue excellence
Embrace change
Act with integrity
Serve our world

10. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 10
Cubbon park
Named on British Commissioner Mark Cubbon
& Spread Across 300 acres Situated in the heart
of the city.
UB City
Is a luxury Mall consists of 6 blocks
with a total built up area 13 acres &
pioneered by the UB group & Prestige
Group.
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket

11. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 11
Check In Time : 1500 Hrs
Check Out Time : 1200 Hrs
Specially Abled Rooms
921,1021,1121
Hotel Emergency Number : 55
Smoking Floor : 1stFloor
Non Smoking Floor : 2-14 Floors
How Far Are We
From Airport : 36 Km
From Railway Station : 5 Km
From Brigade Road : 2 Km
Some Basic Information
ROOMS
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket

12. NAME DESIGNATION
MR.GAURAV SINHA HOTEL MANAGER
MR.SIDDHARTH KAUL DIRECTOR OF SALES & MARKETING
MR.SANDEEP UDUPA ASST. DIR. OF HR
CHEF MAHESH KINI EXECUTIVE CHEF
MR. ANUJ JOSHI DIR. OF L&P
MR.VARUN SUDEN ROOM DIVISION MANAGER
MR.SIJO JOHN FINANCIAL CONTROLLER
MR.AJISH MENON EXECUTIVE ASST. DIRECTOR F&B
MR.KARAN KARANWAL FRONT OFFICE MANAGER
MS.MAMTA YADAV HOD OF HOUSEKEEPING
MR.VINAYAK RAO SPA MANAGER
MS.ANANYA BANARJEE MKTG & COMMUNICATION MANAGER
MR.KIRAN KUMAR CHIEF ENGINEER
MR.ABHIJEET A LEARNING AND QUALITY MANAGER
MR.BISHAN PANDAY LAUNDRY MANAGER

13. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 13
SPA Timings
0900 –2100 Hrs
7 Treatment Rooms
Sutra Mudra
Maya Ananta –Couple Room
Krya Thai –Dry Massage Room
Dhayana
GYM Timings
24 Hrs For all In house guest
0600 –2300 Hrs for Guests who have
taken the membership
Pool Timings
0700 –1700 Hrs–Member Guest
0700 –2000 Hrs–In House Guest
Depth : 4ft
Temperature Controlled
Saloon
1000 –1900 Hrs

14. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 14
EXECUTIVE LOUNGE
Opening Timings : 0630 –2330 Hrs
Happy Hours : 1600 –2000 Hrs
Board Room 2 Hrs Complimentary per stay for
Guest with Lounge Access
Kids Below 15yrs are not allowed
Complimentary Access for Platinum, Titanium & Ambassador Elite Guests

15. MARRIOTT BONVOY
Novotel Hotel- Hyderabad
Industrial training exposure -
Rajesh
15
60%
Loyalty Guest
40%
Non-Loyalty guest

16. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 16

17. Area of Interest – Food & Beverage
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 17
Heaving 6 no. of Restaurants with different types of cuisines.

18. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 18
JW KITCHEN - JW Kitchen is the all day dining world cuisine restaurant that offers diverse
cuisines from across the globe.
Covers : 158
Timings : 0630 –2300 Hrs
MERAK - Merak focus on Pub cuisine as it has its own microbrewery.
Cuisine : Asian, Singapore & pub Cuisine
Timings : 1300 –2330 Hrs
Covers : 96
SPICE TERRACE - Indian Specialty Restaurant-Spice Terrace , Provides a relaxed poolside view.
Cuisine : Indian
Timings : 1800 –2330 Hrs
Covers : 58
ALBA - The exclusive specialty restaurant offers the best of Italian hospitality.
Cuisine : Italian
Timings : Monday To Wednesday 1900 –2300 Hrs & Friday To Sunday 1900 –Midnight
Covers : 50
BANGALORE BAKING COMPANY - BBC breaks the traditional boundaries of a patisserie
delicatessen and convivial café through the day.
Cuisine : Patisserie & Bakery Items Along with Tea & Coffee
Timings : 1100 –2000 Hrs
Covers: 75 Covers
BAR UNO - A Contemporary style lounge bar.
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket

19. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 19
Banquet Facilities
Meeting Room Area in Sq Ft
Sapphire 538
Topaz 1,634
Quartz 642
Jade 681
Jasper 681
Agate 622
Turquoise 587
Living Room 1,902
Grand Ball Room 5,018
Jw Lawn 10,010
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket

20. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 20
IN ROOM DINING
As the name suggests it is a facility
provided by hotel for the guest
who wants to dine it self in the
room.
Cuisine – Indian, Chinese, Italian,
etc.
Covers- 281rooms
Hour of operation – 24 hours
Manager : Mr. Nishant pant

21. B.Sc in H&HA, Sem IV,
Human Resources, Motivation Slide 21
EAM Food & Beverage
Mr. Ajish Menon
AM Food & Beverage
Mr. Shabad Ahuja
Outlet Manager Banquet Manager
Assistant Manager Assistant Bqt . Manager
Executives Executive
Senior Associates, Bartender, Hostess
Associates , Bartender , Hostess
Senior Associates, Bartender, Hostess
Associates, Bartender, Hostess
Mr. Amit Sharma
Mr. Atanu
Mr. Harsh & Mr. Satish
Mr. Rajdeep & Mr. Manoj
Mr. Tijo, Mr. Nishant, Ms. Devyani
Mr. Amit, Mr.Pabitra, Mr. Hemanth, Mr. Viswas
ADR Food & Beverage
Ms. Shalini Kumari
On Job Trainee On Job Trainee
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket

22. My learning
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 22
ROUTINE TASKS :
Restaurants duties,
• Table setup
• Store pickup
• Buffet setup
• Linen dropping & receiving
• Live counter handling
• Serving on table
• Interacting with guest
• Clearance & wiping
• Restaurant closing
In room dining duties,
• Food pickup
• Punching KOT
• Bill opening & closing
• Room delivery
• Call receiving
• Making tea & coffees
• Clearance & wiping
OBSERVATIONS:
• Learned opera, micros & infrasys functions
• Service techniques
• Hospitality & grooming standards
• Attitudinal & behavioural diff. Between foreign
& Indian guest
• Departmental hierarches
• How seniors connect with guests.
• Menu planning/ buffet planning & upselling
• Different types of payment methods (UPI ,
cash , card , room posting, hospitality, JCP,)
• Types of discounted rates (club Marriott,
associate, F&B, membership, owner, FHRAI,
alcohol)
• Food & alcohol rates & taxes.

23. Thank You!
Jw Marriott Hotel- Bengaluru
Industrial training exposure -
Sanket
Slide 23