Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Transition Manager - Microland Limited
Industry
Technology / Software / Internet
About
ITIL V3 intermediate ( SS & SO) and PMP certified professional with 11.0 + years of experience in IT Service Delivery, IT Operations, Transition, Process improvement and Project management.
Hands on experience in ISO 20000-1:2011, ISO 27001:2005 and CMMi for services Implementation.
IT Service delivery, Project management , Facilitating IT Transitions
SLA management and Customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used
Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Based on six sigma...
- Presentations
- Documents
- Infographics
Quick & Dirty Dozen: PCI Compliance Simplified
AlienVault
•
11 years ago
Presales, solution design & bid management an overview
Mukesh Yadav
•
11 years ago