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Mobile Technology is Making the Rounds

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Mobile technology has rapidly become a trusted ally for many medical professionals – making it easier to care for and communicate with patients, improving care, streamlining the workday, and helping improve regulatory compliance. This eBook explores the combination of mobile solutions and products, with the specific apps, embedded features, and security protections that can help caregivers truly engage and involve patients in their own health and wellness.

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Mobile Technology is Making the Rounds

  1. 1. Mobile Solutions Make the Rounds How mobile technology can help improve patient care, communication, and security
  2. 2. MOBILE SOLUTIONS MAKE THE ROUNDS 1 2 Table of contents INTRODUCTION 3 CHALLENGES AND SPECIFIC NEEDS IN HEALTHCARE 7 MOBILE TECHNOLOGY USE CASES 11 MOBILE SOLUTIONS FROM SAMSUNG 13 EXCEED EXPECTATIONS WITH MOBILE TECHNOLOGY
  3. 3. 2 MOBILE SOLUTIONS MAKE THE ROUNDS Introduction Mobile technology has rapidly become a trusted ally for many medical professionals – making it easier to care for and communicate with patients, improving care, streamlining the workday, and helping improve regulatory compliance. In fact, a recent study found nearly 90% of respondents are using mobile devices within their organizations to engage patients in their healthcare.1 If you’re an IT professional in a busy healthcare environment, the challenge now isn’t necessarily getting staff to adopt new technologies, but finding the combination of solutions and products that are the right fit, with the specific apps, embedded features, and security protections that can help caregivers truly engage and involve patients in their own health and wellness. This eBook takes you on the rounds to examine a few use cases where mobile solutions are just what the doctor ordered. “Healthcare providers continue to make incredible progress toward more effective, informed and personalized care, and the IT organization has been integral to these successes.” Healthcare IT News2
  4. 4. MOBILE SOLUTIONS MAKE THE ROUNDS 3 Challenges and Specific Needs in Healthcare CHAPTER 1
  5. 5. 4 MOBILE SOLUTIONS MAKE THE ROUNDS Patient care The first and highest calling for any medical professional is to offer excellent care to patients and their families. This includes not only diagnosis and treatment, but strong communication and close attention to records and data. In a hospital, this means staff must be able to function both in high-traffic hallways and crowded patient rooms, and be able to easily enter admissions data or access test results to discuss with patients. Healthcare workers conducting home visits or working in facilities like nursing homes need to be able to coordinate care on the go and consult with physicians and other caregivers in real time in order to effectively manage treatment plans. Collaboration and communication Medical professionals are also trying to streamline workflows and manage communications within the workplace itself. A single hospital can offer a range of diverse specialties, house a whole community of employees, and treat hundreds of thousands of patients over the course of a year. In this fast-paced, complex environment, printed or handwritten materials – even critical ones like doctors’ notes – can quickly become outdated or drop by the wayside. Yet it’s critical for medical teams to be able to easily share patient information and transfer it seamlessly between facilities. And healthcare staff needs to stay current on a whole separate range of information, from hospital policies and events to continuing education and training.
  6. 6. MOBILE SOLUTIONS MAKE THE ROUNDS 5 Costs Providing state-of-the-art medical care and facilities also means incurring expenses, and healthcare professionals are tightly focused on keeping these operational costs down. For administrators, the task involves reducing fees, lab and diagnostic costs, and the costs associated with treating and managing chronic disease. IT departments need effective ways to reduce everything from IT management and support needs to equipment purchases and maintenance, power consumption, and printing expenses. Security and regulatory compliance In 2014, 42% of all serious data breaches happened in healthcare – and the FBI forecasts that half of all healthcare organizations will experience at least one cyber attack in 2015.2 Physicians, administrators and staff must also comply with the requirements of the Affordable Care Act (ACA), including the need to adopt and maintain Electronic Health Records (EHR) – as well as any number of other state and federal regulations. These two factors create intense pressure to keep patient data up-to-date, accessible and secure – a need that’s complicated by the way staff moves from patient to patient and sometimes between facilities throughout the day. It also means that any device that goes along on those rounds must be kept tightly locked down – while still being easy to carry and use. Serious Data Breaches in 20142 Healthcare 42% All data breaches 0 50 100
  7. 7. 6 MOBILE SOLUTIONS MAKE THE ROUNDS Given these overlapping and sometimes conflicting demands, it might be easy to wonder if introducing new technology into such a complex environment would only complicate it further. However, the right mix of mobile devices, virtualization, and networking can combine and simplify many of the tasks healthcare workers tackle daily. Here are a few examples in which mobile technology is the right prescription. Mobile Devices Virtualization Networking
  8. 8. MOBILE SOLUTIONS MAKE THE ROUNDS 7 Mobile Technology Use Cases CHAPTER 2
  9. 9. 8 MOBILE SOLUTIONS MAKE THE ROUNDS Supporting skilled caregiving (tablets) In large senior living facilities, care providers visiting residents need fast, efficient ways to collect health data and update patient records in real time, right at the point of care. A small mobile device such as a smartphone or tablet preloaded with healthcare apps and sensors makes it possible to perform these tasks with ease from any location. Caregivers can monitor and record vital signs – either by hand, using an embedded USB sensor in the tablet, or from the patient’s wearable device – and record them in the moment rather than at the end of shifts, ensuring that records are accurate and complete. An additional benefit of this approach is such devices can be secured and controlled remotely, further protecting sensitive patient data and increasing compliance. “Imagine a world where these types of amazing remote patient examination tools, sensors, and apps are available to everyone, everywhere—to patients and parents, the young and the old, at home and on-the-go.” Ron Gutman, founder and CEO of HealthTap3
  10. 10. MOBILE SOLUTIONS MAKE THE ROUNDS 9 Simplifying dictation (virtualization and zero-clients) Another healthcare challenge is the need to adopt EHR requirements in a way that keeps data safe and doctors on schedule. Using technology seems like an obvious solution here, but there are still a few issues to consider. Traditional computer-on-wheels setups (COWs) and even laptops have proved bulky and difficult to use in high-traffic patient rooms. Mobile devices are far more portable, but physicians have found it difficult to fully integrate dictation software on some mobile devices, and often return in frustration to manually entering handwritten notes at the end of their rounds. A better solution is running critical applications in the cloud and securely accessing them through zero-client displays installed in patient rooms and at hallway stations. Physicians can log in anywhere, anytime to give dictation on a consistent interface. They also minimize the risk of leaving confidential information behind on the device, because all data is securely stored in the data center. This is no small concern, given that a recent report shows three cases where hospitals were breached through medical devices, including a communications system used to share diagnostic imaging records with patients.4 Zero-client displays have no installed software or operating system, which means they can’t be hacked, they consume less power, and they require far less support from IT. Virtualization can also be used for bedside computer access to verify that patients are taking the right medications at the right dosages. It becomes increasingly powerful when zero clients are linked through the cloud to digital diagnostic imaging devices and can quickly download tests, scans, and other lab results right to the patient’s room – or smartphone. DOCTOR’S OFFICEPATIENT’S BEDSIDE
  11. 11. 10 MOBILE SOLUTIONS MAKE THE ROUNDS Creating better signage (digital displays) What about a hospital that’s still relying on traditional printed signs and bulletin boards to communicate with thousands of patients and employees? Information is likely to become outdated fast, and hallways and rooms can seem cluttered and uninviting. But if hospitals replace these outdated materials with integrated LED displays, they could offer personalized information and engaging content in patient rooms, provide wayfinding stations near elevators, install digital bulletin boards in staff lounges, and even offer daily menus in cafeterias. In the process, they create a modern, friendly atmosphere, with content that engages patients and their families. On the administrative side, it’s easy to centrally update, manage, and coordinate information across the entire facility – freeing up busy staff, saving energy, and lowering printing costs. Navigating conferences (tablet apps) Consider the challenge of hosting a huge annual medical symposium. Participants must be able to find their way around and select the most useful presentations, but lugging around the conference catalog and other materials can become an endurance event. If they’re on tablets, however, each participant can preload them with all the information, links, and apps they need to create schedules, connect with colleagues, receive CE credits for sessions, and even view live streams and ask questions in real time. This solution could also enable the conference to go paperless and lower printing costs.
  12. 12. MOBILE SOLUTIONS MAKE THE ROUNDS 11 Mobile Solutions from Samsung CHAPTER 3
  13. 13. 12 MOBILE SOLUTIONS MAKE THE ROUNDS When you’re ready to select mobile technology to fit your unique healthcare environment, Samsung offers a wide range of integrated mobile solutions to help care for patients, streamline workflows, lower costs, and increase security and compliance. Samsung Galaxy Tablets and Smartphones Lightweight, compact, and powerful mobile devices that provide easy, secure access to patient data and integrated medical applications, sensors, and scanners Zero-Client Technology Displays and tablets that offer secure access to patient records and a consistent software experience, with no attack surface and little or no need for IT support Digital Signage Solutions Ultra-thin cloud displays and video walls to show and manage customized content across multiple locations, with an embedded open player side platform that eliminates the need for external media players Samsung KNOX™ technology A defense-grade mobile security platform built into Galaxy devices that provides security at the hardware, OS, and application levels Diagnostic Imaging Ultrasound machines, portable CT and SPECT scanners, and patient-friendly X-ray systems that offer real-time, portable accuracy and security
  14. 14. MOBILE SOLUTIONS MAKE THE ROUNDS 13 As IT professionals supporting healthcare environments know, it’s hard to imagine anyone who spends more time on their feet than healthcare professionals – and today they face more demands from more directions than ever. Patients expect and deserve excellent care, fast results, and thoughtful collaboration from their caregivers. Regulators want to make sure confidential patient records are accessible, well maintained, and safely secured from prying eyes. And administrators need to run a successful and profitable business that can endure well into the future. IT professionals can help caregivers meet and exceed these expectations by embarking on a thoughtful technology makeover that puts mobile devices and apps right in the hands of the people who need them – helping them to improve care, connect with patients and colleagues, and make the day-to-day practice of medicine easier and smarter. LEARN MORE Exceed expectations with mobile technology
  15. 15. 14 MOBILE SOLUTIONS MAKE THE ROUNDS About Samsung Business As a global leader in enterprise mobility and information technology, Samsung Business provides a diverse portfolio of enterprise technologies including smartphones, wearables, tablets, digital displays, hospitality TVs, zero clients, printers and medical diagnostic equipment. We are committed to putting the business customer at the core of everything we do by delivering comprehensive products, solutions and services across diverse industries including retail, healthcare, hospitality, education and government. For more information, please visit samsung.com/business or follow Samsung Business via Twitter @SamsungBizUSA. Sources 1 “Mobile Technology Upgrades Continue to Impact Healthcare Engagement,” HIMSS, April 2015. http://www.himss.org/News/ NewsDetail.aspx?ItemNumber=41520 2 “Top 5 health IT trends for 2015: What’s top of mind?” Healthcare IT News, January 2015. http://www.healthcareitnews.com/ blog/top-5-health-it-trends-2015-whats-top-mind 3 “10 Ways Mobile Is Transforming Health Care,” The Guardian, June 2014. http://www.businessinsider.com/10-ways-mobile-is- transforming-health-care-2014-6 4 “How mobile tech can transform health care,” Fortune, September 2013. http://fortune.com/2013/09/25/how-mobile-tech- can-transform-health-care/ 5 “Hospital Medical Devices Used As Weapons In Cyberattacks,” Dark Reading, June 2015. http://www.darkreading.com/ vulnerabilities---threats/hospital-medical-devices-used-as-weapons-in-cyberattacks/d/d-id/1320751

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