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  • Laptop networking ability remains intact by utilizing the Network Configuration Operators group
  • Laptop networking ability remains intact by utilizing the Network Configuration Operators group
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    1. 1. Customer Service Project Review (CSPR) August 12, 2008
    2. 2. CSPR Agenda – August 12, 2008 <ul><li>Introduction of new User Services Branch Chief </li></ul><ul><li>– Ray Johnston </li></ul><ul><li>Agency User ID Renaming – Roy Campbell </li></ul><ul><li>Internet Explorer 7 – Steve Morton </li></ul><ul><li>Microsoft Vista – Steve Morton </li></ul><ul><li>Macintosh Leopard – Steve Morton </li></ul><ul><li>FDCC Status </li></ul>
    3. 3. NASA Consolidated Active Directory (NCAD) Agency User ID Re-naming (AUID)
    4. 4. NCAD and the AUID <ul><li>Per direction of the OCIO, NASA is consolidating individual Microsoft Active Directory forests at each Center into a single agency-wide forest </li></ul><ul><li>Standardization of User Ids across the agency is necessary </li></ul><ul><li>Some, not all, employees will receive a new user id (approximately 800 at HQ) </li></ul><ul><li>Use of the AUID is the first step in migrating to the NASA Consolidated Active Directory (NCAD) </li></ul><ul><li>Use of the AUID for all system access will occur over time; initially only systems that authenticate to AD (domain, e-mail, CICO) </li></ul><ul><li>Joint ODIN/HITSS project </li></ul>
    5. 5. AUID Project Overview <ul><li>HITSS to rename NHQ Active Directory account and home folder </li></ul><ul><li>User needs to log out and log in to accept change </li></ul><ul><li>No password change required at time of migration </li></ul><ul><li>Baseline of 30 migrations per day from 8am to 4pm </li></ul><ul><li>Appointment <30 Minutes </li></ul><ul><li>Phased deployment by physical location </li></ul><ul><li>Coordination between HITSS and ODIN staff </li></ul>
    6. 6. AUID Timeline <ul><li>July 30: IT-POC IT-Notice with NHQ Custom Apps and Impacted Customers Sent </li></ul><ul><li>Aug 1: HITSS/ODIN Joint CONOPS Finalized </li></ul><ul><li>Aug 8: Targeted IT-Notice Sent </li></ul><ul><li>Aug 11: Customer Scheduling Started </li></ul><ul><li>Aug 13: Customer Appointments Start </li></ul><ul><li>Oct 3: Final Appointment Day of AUID Project </li></ul><ul><li>Weekly Project Status Updates </li></ul>
    7. 7. AUID Customer Impact <ul><li>Customer Impact </li></ul><ul><ul><li>Targeted IT-Notice </li></ul></ul><ul><ul><li>Phone call and email to schedule migration <30 minutes appointment </li></ul></ul><ul><ul><li>MS Outlook Meeting Invitation </li></ul></ul><ul><ul><li>Deskside visit to complete migration </li></ul></ul><ul><ul><li>Quick Reference Leave Behind </li></ul></ul><ul><ul><li>CSAT Survey once work is completed and ticket closed </li></ul></ul><ul><li>Dual ID Requirement </li></ul><ul><ul><li>All customers will need to maintain both their HQ UserID and their new Agency UserID for: </li></ul></ul><ul><ul><ul><li>Domain, Email, and CICO: New User ID </li></ul></ul></ul><ul><ul><ul><li>NHQ Custom Apps and Remote Access: Old User ID </li></ul></ul></ul><ul><ul><ul><li>Eventually dual ID requirement will no longer be needed </li></ul></ul></ul>
    8. 8. Macintosh OSX 10.5 (Leopard) Status <ul><ul><li>SR 229 for testing and review of the Leopard operating system has an ECD of August 22, 2008. </li></ul></ul><ul><ul><li>Current Activities: </li></ul></ul><ul><ul><ul><li>Resolving issues uncovered in application testing with AdmitMac and FileMaker Pro </li></ul></ul></ul><ul><ul><ul><li>Security review is in process </li></ul></ul></ul><ul><ul><li>ODIN currently expects to begin production deployment of Leopard by mid-September, 2008. </li></ul></ul>
    9. 9. Microsoft Vista Status <ul><li>April 21, 2008 ITMB Memo states that Microsoft Vista deployment is to be postponed until after October 1, 2008 </li></ul><ul><li>A working version of the Common Enterprise Image (CEI) based on Vista is expected in January 2009 for local center testing and review </li></ul><ul><li>Security and custom application testing will need to occur prior to production release which is expected in April 2009 </li></ul><ul><li>Efforts are under way to deploy an infrastructure which will support an automated deployment </li></ul>

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