8/21/09 California Lutheran University Information Systems and Services
New Faculty Tip Sheet
Account If you don’t know your ID (user name), contact the Help Desk at extension 3698.
Information Alternatively, locate a computer that is logged into the Cal Lutheran network and point
to the MyCLU Portal page (callutheran.edu/myclu). Look in the right hand column for
user name and password assistance.
Strong A major contribution to network and data security at CLU will be to always use a
Passwords strong password that is not recorded on a piece of paper in your office. Strong
passwords are a minimum of eight characters in length and include at least one letter
and one number (certain symbols are also acceptable; for example, the exclamation
mark). Additionally, including upper and lower case letters increases the strength since
passwords are case sensitive. A bona fide word in any language should not be used,
and avoiding sibling, children, pet, or partner names is important.
CLU requires that passwords be changed at least every 180 days; an email message
will be sent prior to the expiration date reminding users to change their passwords.
Accounts for which passwords have not been changed by the expiration date will be
locked. Should this occur, browse to the Unlock Your Account site at
Thank you for remembering that computer security is everyone’s responsibility.
Logging on to To access many computing resources available to the CLU community, logon to your
Your Personal personal computer.
Computer For Macintosh computers: An ISS technician will provide a user name and password
to log onto your university-provided computer. The user name and password for
logging onto this computer is not synced with your MyCLU user name and password.
For Microsoft Windows computers: Turn on your computer and a login screen will
appear. If your computer is already running, simultaneously press the Ctrl, Alt, and
Delete keys on the keyboard to access the log in screen. When the dialogue box
appears, complete the ID Name and Password fields and click the login button. The
login will be the same for both your Microsoft Windows PC and the MyCLU portal.
Computer If leaving your office while logged into the computer, whether for a few moments or
Security longer, be sure to protect your data and access to Internet services. Here’s how:
• On a Macintosh, point to the Apple menu and select Sleep. To activate your
Macintosh, press any key on your keyboard and log in.
• On a Windows PC, lock your workstation by simultaneously pressing the Ctrl,
Alt, and Delete keys on the keyboard to either log off or to lock your
computer. The key combination of the Windows Key and the L key will also
lock a PC.
If you use a laptop computer, be sure to always secure the machine to your desk with a
locking cable (available by calling the Help Desk at extension 3698). When leaving
your office, shut and lock the door. At the end of the day, lock your laptop in a secure
storage cabinet if not taking it with you.
Wireless The wireless map at callutheran.edu/iss/technology_services/wireless.php
Network provides information regarding:
• The locations of CLU’s wireless network connections.
• How to connect to the wireless network.
• Frequently asked questions about wireless connections at CLU.
E-Mail Access your CLU mail account via the MyCLU portal:
• Click the MyCLU link at the top of CLU’s homepage (callutheran.edu) and
browse to the portal logon site; after logging on access email via the Outlook
tab on the purple bar near the top of the window.
• Enter your default password provided by the Academic Affairs office. (Note:
Be sure to change this initial password to a strong password of your own
choice—see section above regarding passwords.)
• If you don’t know your username, select the Forgot Your Username? link in
the right hand column on the MyCLU portal page.
To access email using your desktop client application:
• Click the Entourage icon on a Macintosh or the Outlook icon on a Windows
PC. Your CLU-provided personal computer should be pre-configured to use
the appropriate e-mail client software. If you receive any error messages or are
unable to access your e-mail using Entourage or Outlook, please call the Help
Desk at extension 3698.
• If you are accessing your e-mail for the very first time, go to callutheran.edu/
myclu and click the Change Your Password link. Follow the on-screen
Network The CLU network provides storage space on drives that serve various purposes for
Storage: computing at the University. Network drives are backed up on a regular basis; data
User – U drive stored on local hard drives are not automatically backed up. Two network drives are of
and particular interest to employees.
Shared – V drive
U drive – User Directory
• The U drive or user folder provides secure space for individual user data–data
accessible only to the “owner” of that folder (i.e., the individual employee).
• Data stored on the network U drive can be accessed from any network-
connected computer or via the Internet.
V drive – Shared Directory
• The V drive is often referred to as the shared drive. Folders on this drive are
assigned properties that allow or prevent multiple and specific users access to
the data stored there. If you are working on a group project, a shared folder for
the group members makes a convenient storage and retrieval space for the
files. Call or email the Help Desk to have a shared directory created.
• Some shared folders on the V drive are available to all employees such as
Human Resources and Business Office forms.
• You can access data from the shared directory from any network-connected
computer or via the Internet.
Web Browsers Internet Explorer is the preferred browser at CLU for Windows PC users.
Apple Macintosh users are encouraged to use Mozilla Firefox. For instructions on how
to download Firefox, follow the link at the bottom of the myCLU page at
WebAdvisor WebAdvisor is an interactive Web interface that allows campus community members
to view their individual faculty, student, or employee information. To access
WebAdvisor, go to the CLU home page (callutheran.edu) and click on the MyCLU
link on the gold bar near the top the window. Follow the on-screen login directions.
Upon successfully logging in, locate the WebAdvisor link on the purple bar.
Faculty use WebAdvisor for a variety of academic/administrative information tasks
such as viewing class lists, advising students, and submitting grades.
Telephones The following are a few tips to facilitate use of the telephone system at CLU:
• Initially, when on campus set up your account by dialing into the system
(x3600 at your desk telephone or x3700 from another telephone); if prompted,
enter your five-digit mail box number (your phone extension plus a zero).
When prompted, enter the default security code: 0000 (four zeros). Follow the
audible directions to:
o Set up a personal greeting.
o Record your identification name.
• When out of the office for an extended length of time, set up a temporary
• Many instruments are equipped with the following features:
o Forward to voice mail
o Conference calling
o Speed dialing
o Camp on
o Do not disturb
The voice mail system is available off campus by dialing (805) 493-3700 and
following the voice prompts. If telephone extensions are requested when in the
system, remember to add a zero to the four-digit extension number.
Many telephone sets on campus are equipped with one-way speakers so that you may
listen to a call without picking up the receiver. Note that most phones on campus are
equipped with only one-way speakers (listening); therefore, conducting a two-way
telephone conversation via the speaker is not possible on most phones.
For more information about the telephone system, visit the following website:
callutheran.edu/iss/technology_services/Telecom.php. Additional information is
available in the Telecommunications section at the Computer Training site.
Computer Computer training is available on campus. Information about the current schedule of
Training on classes is posted at callutheran.edu/iss/training . Questions may be directed to the
Campus Director of Client Services at extension 3368.
If you have questions or need assistance, please call the Help Desk at (805) 493-3698
or send an e-mail to email@example.com.