MAC INSTALLATION AND USER GUIDE

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MAC INSTALLATION AND USER GUIDE

  1. 1. BTopenworld Advanced IP Installation & Login Instructions for Apple Macintosh Copyright British Telecommunications plc 2001
  2. 2. BTopenworld Advanced IP Install/Login for Apple Macintosh CONTENTS 1. INTRODUCTION .....................................................................................................3 2. PROCESS OVERVIEW............................................................................................3 3. IP ALLOCATION .....................................................................................................3 3.1 Connecting up to 5 computers: ............................................................................3 3.2 Connecting up to 13 computers: ..........................................................................4 4. SYSTEM REQUIREMENTS....................................................................................6 4.1 Hardware..............................................................................................................6 4.2 Software ...............................................................................................................6 5. CONNECTING YOUR EQUIPMENT .....................................................................8 6. HOW TO CONFIGURE STATIC IP ........................................................................8 7. BTOPENWORLD NETWORK ACCESS ..............................................................11 8. GLOSSARY ............................................................................................................15 2 of 15 C2BE1.00
  3. 3. BTopenworld Advanced IP Install/Login for Apple Macintosh PLEASE READ THROUGH ALL OF THE INSTRUCTIONS BEFORE STARTING THE INSTALLATION/ SET-UP OF YOUR APPLE MACINTOSH. REFER TO SECTION 3 OF THIS DOCUMENT FOR IMPORTANT IP ADDRESS CONFIGURATION EXPLAINATION. If you experience problems during installation/set-up that are not resolved by information in the FAQ’s or Trouble Shooting Guide, please contact the helpdesk using the number shown in the Welcome Pack. 1. INTRODUCTION This document outlines the process for configuring your Mac for use with BTopenworld Advanced IP and logging into the service. By following these instructions, any current dial up/ network configurations will be preserved. Note: By connecting to the service it is assumed that you agree to the Terms & Conditions included on the installation CD. 2. PROCESS OVERVIEW There are a number of settings you need to manually configure. All of these are outlined in this document. Note: Before attempting any of the installation or configuration, please refer to section 3 of this document for IP address allocation and section 4 of this document, to ensure that your system meets the required specification to run BTopenworld. 3. IP ALLOCATION Your welcome letter contains the IP address of your router and the Subnet Mask for your network. From this information, you will need to deduce the specific network configuration for the individual Macintosh’s / PC’s. It is recommended that you make a list of all Macintosh’s / devices that you intend to connect to the service and allocate individual IP addresses to each of these (see examples below). Each Macintosh / device must have an individual IP address within the allocated range. All Macintosh's / devices will have common entries for Gateway and Name Server (DNS Server) addresses. Do not connect Macintosh's / devices with other IP configurations. Depending on the product you have selected, you will have been allocated either 8 IP addresses (for up to 5 computers) or 16 IP addresses (for up to 13 computers). In both cases 3 of your allocated addresses are required by the router and network. 3.1 Connecting up to 5 computers: The allocation of your 8 given addresses is as follows: * First IP address Reserved for use by the network. * Second to sixth IP address (inclusive) To be allocated to your 5 computers. 3 of 15 C2BE1.00
  4. 4. BTopenworld Advanced IP Install/Login for Apple Macintosh * Seventh IP address Allocated to your router. THE IP ADDRESS SUPPLIED IN YOUR WELCOME PACK LETTER * Eighth IP address Reserved for use by the network. As well as configuring your IP addresses, you will also need to set up your Subnet Mask (number provided in your welcome letter) and enter your Gateway and Name Server (DNS) address (both of which are the same address as that of the router). Therefore, if your welcome letter contains a router address of 111.111.111.117 (example number) and a Subnet Mask of 255.255.255.248, your configuration would be as follows: Address IP Number Allocation Subnet Mask Gateway Name Server (DNS) 1st 111.111.111.111 NETWORK ADRESS - NOT TO BE ALLOCATED TO MAC's 2nd 111.111.111.112 COMPUTER 1 255.255.255.248 (No in welcome letter) 111.111.111.117 111.111.111.117 3rd 111.111.111.113 COMPUTER 2 255.255.255.248 111.111.111.117 111.111.111.117 4th 111.111.111.114 COMPUTER 3 255.255.255.248 111.111.111.117 111.111.111.117 5th 111.111.111.115 COMPUTER 4 255.255.255.248 111.111.111.117 111.111.111.117 6th 111.111.111.116 COMPUTER 5 255.255.255.248 111.111.111.117 111.111.111.117 7th 111.111.111.117 (No in welcome letter) ROUTER ADDRESS - NOT TO BE ALLOCATED TO MAC’s 8th 111.111.111.118 BROADCAST ADDRESS - NOT TO BE ALLOCATED TO MAC’s Full details of how to enter this information can be found in section ? of this guide. Once you have entered the above information in the TCP/IP settings for each computer, you should be ready to use the BTopenworld service. Initially you will need to login with the user name / password supplied in the welcome pack letter. For information on how to do this, please refer to section ? of this guide. 3.2 Connecting up to 13 computers: The allocation of your 16 given addresses is as follows: * First IP address Reserved for use by the network. * Second to fourteenth IP address (inclusive) To be allocated to your 13 computers. * Fifteenth IP address Allocated to your router. THE NUMBER SUPPLIED IN YOUR WELCOME PACK LETTER * Sixteenth IP address Reserved for use by the network. 4 of 15 C2BE1.00
  5. 5. BTopenworld Advanced IP Install/Login for Apple Macintosh As well as configuring your IP addresses, you will also need to set up your Subnet Mask (number provided in your welcome letter) and enter your Gateway and Name Server (DNS) address (both of which are the same address as that of the router). Therefore, if your welcome letter contains a router address of 111.111.222.215 and a Subnet Mask of 255.255.255.240, your configuration would be as follows: Address IP Number Allocation Subnet Mask Gateway Name Server (DNS) 1st 111.111.222.201 NETWORK ADDRESS - NOT TO BE ALLOCATED TO MAC's 2nd 111.111.222.202 COMPUTER 1 255.255.255.240 (No in welcome letter) 111.111.222.215 111.111.222.215 3rd 111.111.222.203 COMPUTER 2 255.255.255.240 111.111.222.215 111.111.222.215 4th 111.111.222.204 COMPUTER 3 255.255.255.240 111.111.222.215 111.111.222.215 5th 111.111.222.205 COMPUTER 4 255.255.255.240 111.111.222.215 111.111.222.215 6th 111.111.222.206 COMPUTER 5 255.255.255.240 111.111.222.215 111.111.222.215 7th 111.111.222.207 COMPUTER 6 255.255.255.240 111.111.222.215 111.111.222.215 8th 111.111.222.208 COMPUTER 7 255.255.255.240 111.111.222.215 111.111.222.215 9th 111.111.222.209 COMPUTER 8 255.255.255.240 111.111.222.215 111.111.222.215 10th 111.111.222.210 COMPUTER 9 255.255.255.240 111.111.222.215 111.111.222.215 11th 111.111.222.211 COMPUTER 10 255.255.255.240 111.111.222.215 111.111.222.215 12th 111.111.222.212 COMPUTER 11 255.255.255.240 111.111.222.215 111.111.222.215 13th 111.111.222.213 COMPUTER 12 255.255.255.240 111.111.222.215 111.111.222.215 14th 111.111.222.214 COMPUTER 13 255.255.255.240 111.111.222.215 111.111.222.215 15th 111.111.222.215 (No in welcome letter) ROUTER - NOT TO ALLOCATED TO MAC's 16th 111.111.222.216 BROADCAST ADDRESS - NOT TO BE ALLOCATED TO MAC's Full details of how to enter this information can be found in section ? of this guide. Once you have entered the above information in the TCP/IP settings for each computer, you should be ready to use the BTopenworld service. Initially you will need to login with the user name / password supplied in the welcome pack letter. For information on how to do this, please refer to section ? of this guide. 5 of 15 C2BE1.00
  6. 6. BTopenworld Advanced IP Install/Login for Apple Macintosh 4. SYSTEM REQUIREMENTS 4.1 Hardware Please ensure that your Mac has a suitable Ethernet Network Adapter with an RJ45 connector. Recent Macs (iBooks, iMacs, G3 and G4 Power Macs) have these built in. The network connector looks similar to a phone socket and has a <…> symbol next to it: If you do not have a suitable network adapter, you may be able to purchase one from your Mac Retailer. 4.2 Software If your Mac is less than 3 years old, then most of the software you need should already be pre-installed. The elements required are: OPERATING SYSTEM BT recommends that you use MacOS version 8.1 or later. Earlier versions of MacOS may work, but are not supported by the BTopenworld help desk. You can check what version you have by clicking on the Apple pull down menu and then clicking on About This Computer to show you the following screen: Or for more detailed information, click on the Apple pull down menu and then click on Apple System Profiler. This will give a fully comprehensive description of your Mac configuration as shown below: 6 of 15 C2BE1.00
  7. 7. BTopenworld Advanced IP Install/Login for Apple Macintosh NETWORKING SOFTWARE Your Mac needs to be running a version of network communicating software (this should be a standard part of the OS). BT recommends Open Transport 1.3 or later but the minimum required to run Internet Explorer 5.0 is Open Transport 1.2. If you require an upgrade, this can be found at http://asu.info.apple.com/. To check the version of Open Transport you are running, click on the Apple pull down menu and then click on Apple System Profiler. In the System Profile tab, there is a section called Network overview, which will list the version number (see picture above). WEB BROWSER To access the BTopenworld Advanced IP service, you will need a web browser such as Internet Explorer or Netscape. E-MAIL To access the BTopenworld Advanced IP e-mail, you will need an e-mail application such as Outlook Express running on your Mac (details of how to import existing account details are shown in section ??) 7 of 15 C2BE1.00
  8. 8. BTopenworld Advanced IP Install/Login for Apple Macintosh 5. CONNECTING YOUR EQUIPMENT You should have the following equipment in order to connect to BTopenworld Advanced IP: A combined ADSL modem/Router - This box will be installed by BT and will be connected to an upgraded telephone socket A Cable – A cable will be supplied with the modem/router to make the physical connection between the router and your Macintosh’s Network Adapter. Please use the supplied cable. PLEASE ENSURE THAT ALL OF YOUR EQUIPMENT IS CONNECTED CORRECTLY. Refer to section 2 of the Troubleshooting Guide for more information on how to connect your equipment. 6. HOW TO CONFIGURE STATIC IP To connect to the BTopenworld Advanced IP service you must configure your Mac with a static IP address to do this you must open the TCP/IP window which, can be found in the control panels menu . 8 of 15 C2BE1.00
  9. 9. BTopenworld Advanced IP Install/Login for Apple Macintosh From the following screen select the Ethernet from the connect via: pull down menu. From the Configure menu select Manually. Now enter the IP address, subnet mask, router address, name server address and the starting domain name. These details are included in the Welcome letter. 9 of 15 C2BE1.00
  10. 10. BTopenworld Advanced IP Install/Login for Apple Macintosh Once the information is entered you must save the new settings. To do this you need to click on the File menu and select Quit. You will then be presented with following screen and click Save. The new setting will now be saved. Your Mac is now configured to access the BTopenworld Advanced IP service. 10 of 15 C2BE1.00
  11. 11. BTopenworld Advanced IP Install/Login for Apple Macintosh 7. BTOPENWORLD NETWORK ACCESS Note: Please ensure that all of your equipment is connected correctly and switched on. Before the router will connect you to the BTopenworld Advanced IP service, you need to supply it with your user name and password. To do this, you need to open Internet Explorer and enter the IP address of your router (provided in your Welcome Pack) into the Address box. This will return the following login page: Note: If you are unable to connect to the login page, please refer to section 3 of the Trouble Shooting Guide. Note: Once the login screen appears, we recommend that you add this page to your Internet Explorer ‘Favourites’ list for future use. The initial screen may show that a connection appears to be already established. This is a test function and does not provide access to the BTopenworld Advanced IP service or the Internet. To establish a connection with your own user name and password, first click Disconnect. The following screen will appear: (see later if selecting Change Login) 11 of 15 C2BE1.00
  12. 12. BTopenworld Advanced IP Install/Login for Apple Macintosh The Current Status should have changed to IDLE. Click on Change Login to enter the login screen: At this point, delete any entries (example data may be present) that are in the user name and password boxes. Type in the user name and use the tab key to move to the password box and type in your password (password will appear as * for each character entered). The user name and password will have been supplied with your welcome pack and are in the format: User name: enduser@hg0.isp.com Password: end1user After entering your details, click on the Done button. 12 of 15 C2BE1.00
  13. 13. BTopenworld Advanced IP Install/Login for Apple Macintosh The display will now change to a connection status page as follows: This shows a summary of the data entered. To proceed, click on Connect. A connection attempt will then be made. If this is successful, the following screen will be displayed: 13 of 15 C2BE1.00
  14. 14. BTopenworld Advanced IP Install/Login for Apple Macintosh If at the initial Connection Status screen you selected Change Login, the following screen will be displayed: Enter your username and password and click on the Disconnect and Save button. Note: If you have a problem connecting, please refer to sections 3 and 4 of the Trouble Shooting Guide. Once connected with your own username and password, click Home to access the BTopenworld homepage: Once configured, the network connection has been initially established and it should remain in a ready state (providing the router/ADSL modem have been left powered on) even after your Mac has been powered down and restarted. If you find that the network appears to have stopped responding, repeat the above login procedure to ensure that the connection between you and the BTopenworld Advanced IP server is active. If the connection is IDLE, you may need to re-enter your username and password. Note: For each computer you connect, you will need to run through the set up and login instructions outlined in sections 6 and 7 of this document. 14 of 15 C2BE1.00
  15. 15. BTopenworld Advanced IP Install/Login for Apple Macintosh 8. GLOSSARY Definition of terms associated with BTopenworld Advanced IP / networks: ADSL – Asymmetric Digital Subscriber Line. Copper pair into the home used with digital modems for high bandwidth with telephone still usable at the same time. DHCP – Dynamic Host Configuration Protocol. Server is used to provide end users with automatic IP address. Avoids the need for complex end user settings to be manually input. Client broadcasts request to DHCP server for an IP address, server suggests an address to use (which it gets from the local IP pool), client agrees with server what address to use. DNS – Domain Name Server. Translates address names to real IP addresses for network use. For BTopenworld DNS requests are passed to the router who in turn passes these to the BTopenworld server. Ethernet – Packet switched LAN technology. HTML – HyperText Mark-up Language. Text based file, which encapsulates text, images etc. to be displayed on a web browser in a format, which the browser understands. HTTP – HyperText Transfer Protocol. The protocol for transferring web based content. IP – Internet Protocol. Networking protocol for routing packets on the Internet and other TCP/IP based networks. LAN – Local Area Network. Shared communication system connecting more than one machine. NAT – Network Address Translation. Scheme by which a pool of public IP addresses are used for many machines in a private network. NAT converts the machine IP address to a public IP address when packets are sent into the public domain and converts the address back when packets are received back onto the private network. This is handled by the router in the BTopenworld service. NIC – Network Interface Card. PC hardware which provide connection to the LAN via a socket. Router – Internetworking devices used to connect similar network segments. TCP – Transmission Control Protocol. Provides reliable data delivery services over connection- oriented links. URL – Uniform Resource Locator. The address of a resource, which is an object on the Internet or Intranet that resides on a host system. Also known as a pointer or link. End of Document 15 of 15 C2BE1.00

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